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February 2024 by Branden Harvey
I had the pleasure of experiencing top-notch customer service at Firestone in Corvallis, Oregon, thanks to Tara. From start to finish, Tara went above and beyond to ensure my tire repair and replacement experience was nothing short of outstanding.Firstly, Tara was the friendly voice that greeted me when I called to schedule my appointment. Her professionalism and eagerness to assist set the tone for what was to come. Upon arriving at the shop, I was warmly welcomed by Tara, who not only addressed my automotive needs but also made sure my furry companion, my dog, felt right at home.Throughout the process, Tara's dedication shone brightly as she expertly navigated the intricacies of dealing with my warranty company. She ensured that every detail was meticulously taken care of, alleviating any stress or concerns I had regarding the process. Tara's knowledge and efficiency were truly invaluable, asset to the team. I am grateful for her dedication and assistance.
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February 2024 by Brad Tedrow
Good communication and service. My vehicle needed to be towed. The team at firestone diagnosed the issues, communicated those with the associated cost, and had be back on the road quickly given the impromptu visit. Thanks!
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February 2024 by missy matheny
The only place I trust to be honest about my car repairs. Always top quality work.
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January 2024 by Andy G.
I don't care how many cars you have to service, 8+ hours for an oil change and tire rotation is pure insanity!
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January 2024 by Roger B.
Went online to make an appointment and got an email confirmation for 1:00 pm, then got a call from Firestone saying I could drop off my car and they would try to "squeeze" me in and try to have it ready by 5:00. All I wanted was a simple tire repair that should take a couple of minutes; whats the point of making an appointment??
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January 2024 by Simona Siring
Quick service & very trustworthy!
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January 2024 by 威沈
Ramon is great, my tire was leaking slowly and he patiently took time to find out a such small “nail” in my tire which was causing the problem and got it fixed quickly without any charge! Great service! Thank you!
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January 2024 by Dan Sullivan
Fast and friendly
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January 2024 by Nicole Ramsey
They put my tire on wrong and then charged to fix their mistake. Ended up taking the car to a different place. Don’t go here
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January 2024 by John Etheredge
These people wasted two days of my life without ever even touching my car. I drove from Eugene to Albany, picked up a car from a dealer, and drove it to the nearest Firestone in Corvallis for inspection - this Firestone. I had an appointment, and the car sat there until closing without ever being touched. They assured me all afternoon that it would get done. It did not. I came back two days later. The car sat there for three hours after my appointment time and never got touched. I told them I was not waiting until closing for nothing again. They either needed to get started on my car or get my key. The desk clerk stepped into the shop. The person behind me said, "I'll never come here again. I had an appointment to pull a nail from my tire and it took them over 5 hours." The clerk returned with an almost comically long list of excuses. I had to cut her off just to get my key and leave.Twice I drove for over an hour to have this car inspected. Twice I sat there for hours watching these clowns fall all over themselves in the garage - talking to each other about putting the wrong size parts in and all of their screw ups they were wasting time to fix. And I watched a parade of unhappy customers coming in to complain about all kinds of screw ups they neglected to fix. And I watched them blunder on the computer unable to figure out how to fix their own billing mistakes and on and on . . . And twice I drove another hour to get home afterward having accomplished absolutely nothing because of these people. Two days of my life were wasted over one inspection that should have taken less than two hours. And I work nights. So do that math. I was pissed to the tenth power.From everything I've seen, heard, and experienced from them, I don't believe they could figure out how to pour water out of my boot if there were instructions printed on the sole. Much like the very next customer in line behind me, I will never go to Firestone again - disgraceful.
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September 2023 by Neil Jegglie
I think this is absolutely ridiculous that tires cant be rotated or alligned on weekend due to having one technician thats certified and off. I paid good money for this service along with my tires. So if other customers come in needing tires desparatley youre gonna have to turn them away because you dont have someone. Ridiculous!!! Transfer someone from another store for the meantime. You cant tell me all your stores have one certified technician!!!! I think ill be taking my business elsewhere. Wish the old manager Earl was still there.Services: Tires
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September 2023 by Helmetrunner G.
I have bought a new (used) Chevy Express van which has stock rims and good tires. I am selling my other Chevy Express van, but want to keep the aluminum wheels with good tires. I asked this shop to swap the tires & rims from one vehicle to the other. They refused to do this because the tires were used. I told them that the Firestone store in Spokane swapped used tire winter tires and rims for summer tires and rims all the time. 'We can't do that'. They obviously don not need business. I own 8 cars and am new to Corvallis. Their loss.
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September 2023 by Oliver Dumas
They used to be SO much better when John was manager. My last trip was a bit disappointing. To be fair, woman at the counter gave me $20 off my bill when I voiced my frustrations. That did help lessen some of the sting, I trusted John to take care of me and i miss that.
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August 2023 by hilaree knapp
Absolute trash service. Used to be amazing til the got a new manager. Dropped my car off for a noon appointment 3 hours ago and was told it still was going to be another hour. It was an oil change and tire rotation it doesn’t take 4 hours.
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July 2023 by Justin R.
I worked for this company for a week and a half. The day before payday, my hours were shorted (roughly 430$) worth of pay. I was told to call HR and deal with it myself. Got that fixed and then come payday boom I don't even get a paycheck, same thing. Told to Talk to HR myself. I was then told by my District manager that I was basically lying and that it was impossible I didn't get paid. Now here we are. Monday. 3 days after payday and I still don't have my paycheck. I would highly advise against this company. They are greedy people that only care about there numbers looking good.
