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January 2024 by Marianne V.
I was reading through all of the reviews here and was surprised by some of the negative comments. First, you have to know that this is a triage hospital. The vets' environment likely changes by the minute. My sense is that there is also a vet shortage at the moment. And depending on when you show up- they are working, even if it's 3am. To take care of yourself, please consider an insurance policy for your pet. The $25 a month I pay has paid for itself more than once. The time to get this policy is in the first month of the animal's life and if you start later in life you just have to shop around. My cat came away 100% recovered but not wo some scary moments. She went in at 10pm on Friday right before our ice storm. The tech said my wait could be in excess of 2 hours but took my cat to the back right away to assess if she was stable. She was - fever of 104.5 but otherwise ok. At 1 am the doc came out with an early assessment and needed to run tests to rule some issues out. She also wanted to get some pain meds and fluids going. I learned alot from the doc. She asked if I wanted an assessment before we started. This would allow me to pick and choose the next steps and with the insurance 80% of what they showed me would me covered so it was easy to say yes to all. This first step included some lab panels: Blood and urine work that they assess in house and an X-ray that they might need help reading - radiologist is off site. The doc said they wanted to at least get pain meds on board and fluids going and wanted to observe her. Two to three hours. I had to get some friends down to Eugene by 330 am for an early flight so I had to pay before I left and I had to come back or my sense is this would turn into a hospitalization and more money for me. That made sense to me. I then wondered how many people just leave their pets when they can't pay and then the vet now has to make other decisions. I got back at 430 am and the vet said likely they would have to wait until 6am to get the radiologists input. I asked if I could go home and come back. She let me and said 7am would be fine. I came back and the doc said that her blood and urine panels came back normal. She was perplexed by her fever however. So she sent me home w some pain meds and anti biotics and told me to watch her carefully the next 24 hours. My cat didn't eat or drink the next day. I called WV about every 6 hours w an update and they updated My cats notes for the doctor. The ice storm began on this day. The tech also recommend monitoring my cats fever. Petco has digital recital thermometers that are easy to use. On Saturday night at 6pm I called and asked if I should bring the cat back in. The front desk person consulted w a doc and let me know it could be a 5-6 hour wait because my cat was somewhat stable. She said it would be $100 to bring her in as an emergency appt and less if I made a progress review appt for Sunday. We made a plan. If her fever went over 104.5 I would bring her in. I took her temp every hour and it was stable around 104°. They also put me on a wait list in case the ER emptied out. At midnight since the ER was full I made a 930am follow up appt for Sunday which is less than an ER appt. $60 or so. Good lesson there and the staff encouraged the less expensive appt. On Sunday, in spite of all the ice, the staff was was there on duty. Because I had an appointment the doctor saw us right away. We changed course a little bit because the cat wasn't eating or drinking and I got some liquid pain meds and feeding syringe in case you didn't start eating soon. Then there was a debate about a antibiotic injection that lasts for two weeks. Since she wasn't eating or drinking, we decided this was a good plan. It's not the best defense for an infection, but I will tell you it likely worked. I was also given the option to pay for a couple other panels and I will tell you with insurance, it's nice not to have to worry about the cost of these. In the meantime, Alpine vet hospital, which was closed, and Willamette vet
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November 2023 by Casey “Freddie” Harbick
This place is insanely expensive. INSANELY. Hello vet recommended due to symptoms and age. An upset belly turned into 8 hours and a $1300 bill. They were super thorough in their inspection ( why the bill was so expensive). I would recommend this vet if you have a super serious issue that needs immediate care such as a broken leg, or if an animal was hit by a car. Otherwise, avoid the insanely expensive bill. If you don't think your animal will die overnight, go somewhere else.
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October 2023 by Casey Harbick (Freddie)
This place is insanely expensive. INSANELY. Hello vet recommended due to symptoms and age. An upset belly turned into 8 hours and a $1300 bill. They were super thorough in their inspection ( why the bill was so expensive). I would recommend this vet if you have a super serious issue that needs immediate care such as a broken leg, or if an animal was hit by a car. Otherwise, avoid the insanely expensive bill. If you don't think your animal will die overnight, go somewhere else.
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September 2023 by P G.
Never going here, again. I have had not good experiences in the past; but, because our town's only vet retired and this was an emergency, I went back to Willamette Veterinary Hospital. This is not the place to go if you do not have money; they have a big staff and building to pay for, and it shows in every interaction. It seems less about caring for animals and more about inflating income. They go so far as to try and upsell you a package when you have to put your loved one down. I explained to four different people four different times over six hours that my cat was not able to eat or drink and had trouble breathing because of a blockage in his throat. Simple. Easy to observe. I knew this would end up with him being put down; I didn't need to wait so long and have more services and tests offered. After "stabilizing" him, it took two more hours for the "nurse" to see me and ask stupid questions, then another two hours before the doctor saw me and tried to tell me I needed to fork out nearly seven hundred dollars for tests (and to tell me he has dental issues), plus the cost of imaging or surgery to see what the problem was; and no idea if he could be helped. Never again.
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August 2023 by Anne P.
Over charges by 2-5x national average; berates clients that hesitate to pay for iffy surgery's by sending in a tech to collect money up front... 30years of their terrible treatment of animals and people - often at the hardest point in time, when an animal is sick or hurt... I'll drive two hours to PDX if my animals need emergency care ever again.
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July 2023 by Dylan B.
I was really bummed that this place never called me back after calling and leaving a message during an emergency. I left a message on a forwarded phone and no one ever called. My dog was hurt and in pain. Even a call back with "we can't see you we are too busy" would have been more appropriate than nothing at all. We could have driven to another place instead of waiting. What if my dog was really in bad shape and died?
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July 2023 by Iain H.
You might think that after waiting in my car for seven hours with my shih-tzu (they had to treat her as potentially contagious) before we were brought in for care, I'd be leaving a review with less than five stars. But this is an emergency hospital, and the only emergency I had was a dog who needed her eye checked (it had leaked a little yellow discharge and seemed to be causing her pain) on a Friday night when no one else was open. The hospital originally gave me an estimate of 3-4 hours, but not long after that they had an urgent surgery to manage with most of their staff consumed by it instead of seeing other patients for a while, and it's a triage hospital so I am sure other animals needed more immediate help. They were very clear how the process worked and set expectations well, and then checked on me after a couple hours to see if I needed water or anything to keep comfortable while we waited. When we were finally brought in is why they earned as many stars as I can give them. I wish I could remember the name of the nurse, but she was incredibly caring and seemed to authentically love the work of caring for animals. She listened attentively to what my dog was experiencing, asked great follow-up questions, and continuously set expectations well about the experience. Dr. Weston was overseeing our case and had some specific tests she wanted permission to run in order to narrow down what was causing my dog pain in her eye. She explained the results of the test in detail, and was thorough in making sure I was able to see the evidence of the test results and felt confident in the diagnoses. It was 2:30AM and I was worried about the health of my senior aged dog I love, and was grateful to even have an option for somewhere to take her. I would have never guessed what caused the issues she was having were what she was shown to have going on (an auto-immune issue causing dry eye, which is likely why she scratched her cornea which then caused an ulcer to form). But the staff was kind and impressively attentive as possible given the environment is an emergency triage hospital for animals, and Dr. Weston was outstanding in quickly providing the exact care needed to get my girl on the road to recovery. I went home relieved and impressed - I hope to never need emergency vet services again, but I would come here again if I ever did and feel confident my dogs will be well taken care of and that the people who work here authentically care about the animals and their humans :)
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July 2023 by morgan r.
DO NOT TRUST THIS PLACE! There bottom line is more impotent than getting you're beloved pet home and well! No payment plans are available to help your pet get well but only offer one after there is no other options and you are forced to put them down. I hope no one else finds themselves in this position. Please protect your pets and bring them some when else!
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July 2023 by Boozehound
Staff was awesome and helped PuckPuck n Me feel better
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June 2023 by Bubba Atchley
Staff was awesome and helped PuckPuck n Me feel better
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February 2023 by Josh M.
Whatever you do,don't give them a cash deposit near closing time.. I was quoted $1600+ for possibly something in my pups pad. So I put the deposit of $1300+ down. Ended up he just had a slight infection. So the bill was just shy of $500. Sweet deal I thought until It was time to receive my refund of $800+ .. I was told they didn't hold the deposit with the pet. So now after 2+weeks I've heard NOTHING from anyone and keep calling and getting the runaround.. Pretty funny they want their money NOW but when it comes to giving my money back it's a downright fight...Poor business practice in my opinion!!
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January 2023 by Chelsie C.
My 12 yr old dog was having a rough day & I was too. I called WVH & was able to get a same day appointment. All of the staff was great & Dr Nelson was exceptional. He made my dog & I feel better. I left reassured that together we are doing everything necessary to keep my old dog comfortable & happy. After my appointment I received two calls, checking in to make sure Fisher was tolerating his new medication well & doing ok overall. Great overall experience!!
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November 2022 by Angella W.
We brought our dog in at 10:30am with what looked like severe stomach pain. We checked in pretty quickly (15 minutes) and they took our dog right in and gave him some pain medication. We were there for there for 8.5 hours and we only got 1 update in that whole time. They only did an emergency evaluation and a short ultrasound. It seems that they didn't think his case was more urgent than other animals but it would have been nice to know that. It would have been nice to know if he was comfortable or being monitored. By the time they got around to suggesting more tests, he would have to stay overnight. About 7:30pm they said they would bring out another estimate to approve. Another hour went by...no estimate in site. We were so frustrated, we decided to take him home and wait for our vet to open. It took another hour to check him out and get some pain meds. The people in the car next to us were there about the same amount of time, their dog was vomiting and defecating blood. They didn't take the dog into the clinic for over 4 hours, maybe longer, the owners were so distraught. They were told to let the clinic know if he collapses and they will come get him. What the heck! I suspect it was a busy day with lots of emergencies, the Eugene emergency clinic was mysteriously closed this day and that probably impacted them. But there are still some serious process and communication issues that need to be addressed.
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October 2022 by Lacee J.
This is so unfortunate. Willamette Veterinary used to be so reliable, swift and caring. We have come here for 11 years and trusted your doctors and staff with our animals. Unfortunately, this is the last time we visit. It is the 2x in two months that we've waited more 6 hours and have had zero service. Then still been charged the $103 "vet" visit price. So, essentially, they're charging every person that walks in the door at least $103 and most aren't being seen. We saw this multiple times just today. The communication is less than par and the front desk support staff seem ambivalent to it. It used to be so different. They treat you like you're an inconvenience or the customer doesn't have another option so it doesn't matter how they're treated or not treated for that matter. When Dr. Lewer was present it was so different. He cared I guess money goes to everyone's head eventually. Dr. Lewer is busy building more vet hospitals in Oregon ...Im going to assume he left and his facilities have none of the same sub par service, no sense of urgency, lack of communication, charge for no service type of environments. I can't wait to establish care with them. We left with our sick pet today with no answers, short $$ and no follow.
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October 2022 by Vanessa S.
Despite some of the negative reviews on this hospital, I truly feel that this hospital cares very much about the well-being of their patients and clients. My puppy ingested part of a fan cord and they were happy to get him in and get him checked out! Many people complain about the wait times, but it has to be understood that there is a triage process. In a perfect world, all of the hurt animals could be seen all at once. Realistically the veterinary field is hurting for doctors and technicians. These people show up everyday and work long hours to make sure our babies are okay! No one likes to have to be apart from their pet but the staff was great with communication and was never rude when I called to check in on my boy. They also were happy to let me go home and continually called with updates! It should also be understood that they're trying to help your pet and others. They cannot be communicating with everyone at every second! They were attentive and kind. It's standard, especially in our current world times to not be allowed in with the pet. I honestly would prefer waiting in the comfort of my own vehicle, than a waiting room. We need to be kind and show appreciation for great people like this! PSA - Emergency veterinary care is going to be expensive. Have a plan in place. Again, be kind and understand they also cannot control the prices of the essential tools needed to perform the job. I couldn't recommend this hospital and staff more!
