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September 2023 by Nettie Randall
Of all the financial institutions that I've done business with over the years, this is the best. Always quick and helpful if/when any issues arise. Very friendly, knowledgeable and professional staff.
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September 2023 by Oscar Hernandez
Came in to apply for a car loan and Diana B helped me all the way she made the step easy and hassle free as they could. Really I joyed the experience and I will be coming back
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May 2023 by Anthony Ashley
Simply the best! Love banking here!
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May 2023 by Christopher L.
I've never been treated so rudely and unprofessionally. My branch wasn't yet open today, so I stopped st the Albany branch to deposit a check. The teller was taking an inordinate amount of time and asking me questions that clearly showed she was confused about something. I asked what was going on and she said "we have to be very careful with these government checks. It was actually a distribution from another financial institution. I asked for the manager, who came out and addressed me like I was engaged in something criminal. Haven Seltman wouldn't tell me what was going on, and being quite haughty that I would dare to ask. Where's the customer service? They make more from my money than I do, and I don't need to be treated like that. I pointed out that I could have deposited the check at the ATM, and not have my time wasted like that. She handed back the check and told me to deposit it outside so my precious time wouldn't be wasted. I pointed out I have a third of a million bucks in that account, and I could take it elsewhere. As I was walking out, she called after me "we don't want customers like you, good riddance!" So, I'm taking my money elsewhere. You should too.
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December 2022 by Karma Flowers
Awesome customer service but because they are lacking workers, you have to be on hold for like a half an hour.Central Willamette Credit Union really needs to lessen the burden on these couple people who are in the office by giving them more employees!But still, I was presented with an awesome attitude even when I didn't have one to give her. I'm grateful my mood changed in the end as I absorbed her good attitude.
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September 2022 by J Maier
Time and time again they have been helpful with me. I've rarely had troubles, but when I did, the staff has always been apologetic and always takes steps to make things right. They have been understanding of my situation as well.-Good for online banking-Good for international transfers-Nice People-Good online support-No problem when traveling (just let them know first!)
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July 2022 by Inyo “whodewho”
The bankers have been treating me nice lately so they get 4 stars. ?
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March 2022 by S197 “S197 Beast”
The only reason this bank is getting two stars is because they have treated me great the last 5 years. Just yesterday I went to make a payment like I do every month and the new guy said he needs to see my ID because there isn't one on file. I had a feeling that once he saw me who isn't white he had to check for ID even though I was using my own debit card to pay. After reading some reviews seems like I'll have to switch to the better credit union which is Oregon State credit union. I would pay on the app but central Willamette app doesn't have that feature and Oregon State app does.
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March 2022 by Gabe Ryley
This bank is awesome. The fact that it's so small is one of it's biggest selling points. I have always been happy with their quality customer service and I went here after having a terrible experience with Oregon State credit union. They are so much more kind, helpful, and professional.
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September 2021 by Maria Nunez
I've been a member for over 20 years. Most of the time they were ok but over the last year my experience has been horrific. I messaged them many times that I needed stuff that wasn't mine stopped. I tried to stop payment going to known sources and nothing thigs just continued to come out as if they fell upon Def ears.I had several transactions that were pulled in duplicate at no fault of my own and online streaming service pulling out of my account on 3 different dates of the month causing multiple overdraft fees to accrue. The streaming service reversed the amounts they over charged me and the duplicate charges were reversed but as for the overdraft fees they weren't willing to reverse. Any but like 3 or 4. I was charged over 27 over draft fees in 1 month period and over a 3-4. Month time span was charged over 1,300.00 in fees. It was like s snowball effect.I reached out to the bank sat down and discussed at least getting the fees acociated with the reversals refunded. I explained to them I had been injured and had surgery and my workers comp claim closed and my short term was denied my husband had lost his job and that ment not much if any money was coming in. But i got little to no compassion for my current situation. Also that in my entire history with them I had at most 4 - 5 max fees ever attached to my account they did not care..I found a app that said it could help so I tried it. They were able to get a few more refunded but not even close to half were ever refunded back. I stopped overdraft protection in hopes it would stop the fees. I asked if they charged NFA fees I was told no but they lied. They started charging me those fees instead which was the same amount.I find that this bank isn't helpful and dosent care about the account holders good or bad account history they are totally in it for the money. not sure how to claim to be a community union bank. Communities work together and help in times of need not push you down more.After doing some research I found out there is no limit on how many refunds a bank can do they make a choice to put there pocket books first over the account holders. This saddens me. I did love this bank. the people that are at the window very nice. current bank practices suck. Unlike at OSU almost every overdraft fee I was given was reversed and I have been with them less than 2 years.
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April 2021 by Kali Knight
It's now July2020 and my issues have still been unresolved since the end of March.If I could give 0 stars I would. Avoid this bank like the plague. They are knowingly letting a scam artist steal money from me every month and refusing to do anything about it, even with mountains of proof.The older Asian lady at the counter is also a major problem. She seems to think its okay to lecture us repeatedly instead of helping us avoid the mess in the first place. Horrible customer service. My husband and his family have been using this bank since it opened. Back when they were issuing 4 digit account #'s. This dip in customer service has only being in the last couple years.
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March 2021 by S A
I submitted a loan application for a car but ended up financing through the dealer within just a few hours after before my application had time to process with CWCU. Morgan and Edwin were amazing helping me with getting my checking and savings accounts set up. They had everything prepared before my appointment. I will definitely be looking at deepening my relationship with CWCU with refinancing my auto there and setting up other accounts. They really went the extra mile to help me out and were so kind.
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March 2021 by Jonathan Duncan
Took money out of my account after I set up a stop payment because car was sold. Have since sent 3 notices stating that I must insure my SOLD car. Have been waiting for 2 months for repayment of money that they took after I asked to close account. Horrible!!!
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July 2020 by Dingo Starr
Been a customer here for years. Most of the employees here are nice. But they will nickel and dime you out of everything (more so then big banks.) Trying to get a little information you need costs you money.They also ask if you want to set up a password on your account for doing stuff in the office but they hardly ever ask for it. That brings up an alarm.
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July 2020 by Tyler Lancaster
You may as well put your money in one of the big banks. At least you know they're going to steal your money. These guys will do it in the guise of "we're a small guy"
