February 2024 by Laura T.
I wish I could say this is the first or even the second time that my print order has been wrong, but we have so few options on this side of town for professional level short run printing, I just keep going back even though I know better. This time, I ordered five 8 1/2 x 11, 80 lb cover, 4/0, no bleed. It's a very clean file even though there are no cut lines. They are Valentine cards. I paid an obscene amount of money to have those pieces of paper cut in half for me so that I could just worry about the horizontal cuts (last time, even though there were cut lines, my horizontal cuts look like they had been done with eyes closed and paper on the bias so I figured I would do them myself and not create problems where I don't have to) I showed up, and she handed me a single uncut sheet of 32 lb bond. That was it, that was my whole print order. When I explained the problem, she told me I was wrong and I'm getting exactly what I ordered. Bad start. (And at this part, who knows what went wrong. I know what I filled in online, I remember selecting 80 lb cover and five pages, what sense does it make to order six Valentine's on copy paper, it might have reset my preferences when I added that $3 cut, who knows who cares all we can do is move forward) When I realized I would get no empathy, I moved on to reparative measures and started trying to send her my file so that we could start over. At this point she offered to remedy the situation by providing the cut that I overpaid for, she wanted to cut that 32 lb bond in half for me. That single sheet of paper, she actually offered to cut it in half. I'm really angry at this point, I crumple it into a ball and continue looking for my file to send to her. It takes her a few minutes to catch up, and let me know that she has my file already. Hallelujah. She prints it, and I pay full price for everything. Because of course! Why should they provide any degree of customer service at all? I head over to the cutter in store, which was dull, and proceed to muddle through cutting my cards with no trim lines (it's an Etsy file, you can't get everything). While I am cutting, after I complained about the dull blade and she came over to explain why it was my fault, I had the privilege of overhearing another customer come in only to have their print order wrong. Thank the universe it's not me, it's them oh it's them. Don't do it. Print it yourself, draw it by hand, use NCR paper, anything. Stay away from these horrible toxic anti-customer service negative Nelly nightmare people.
