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June 2024 by Jon Shibahara
So this location gets five stars for customer service. I was helped today by Collin and he was courteous, knowledgeable, and very fun to work with. I was helped yesterday by another associate with an equally pleasant persona.
They have packages at all sorts of price points and their selection seems more up to date than my previous wireless company. They offer prepaid packages as well as contract plans.
With the pleasantries out of the way I'd like to share my particular problem. I switched to US cellular yesterday in order to purchase a phone for my young son. He requires parental controls. I purchased the Motorola G Play on a prepaid plan. When setting up the Google account through the family link parental controls, the phone would come to the screen shown in the video, and refuses to progress further. Through troubleshooting with the previously mentioned associates we have tried a plethora of ways to progress further, including ensuring all updates have been done and allowing all permissions. We have come to three different screens, all about at the same point in the process when granting permission for the parental controls to supervise the phone.
To summarize it would seem that the prepaid program is interfering with the parental controls program. I am frustrated and have essentially purchased a seventy dollar brick. I suggest not purchasing a prepaid phone for a child through US cellular until this glitch is resolved. Again, five stars for customer service, price, and selection. Two stars for ease of product use.
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June 2024 by Wanda Gilbert
I was on straight talk and got new phone.it locked up.straighttalk would not help me. Decided to stop using straight talk. Holly helped me s0 much she was awesome. Amazing i would say.
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December 2023 by MegaM0M0
Everyone here is awesome!
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November 2023 by Tyler Ostern
Verizon couldnt get the 1TB S23 Ultra, so I called this store and asked if they could order them. They told me they could, and told me to stop by the store. So I stopped by and sat there for an hour and a half while they ran my credit, made sure my current phone was unlocked, etc etc. All for them to tell me they can't order the 1TB model after pulling my credit and wasting almost 2 hours of my day off. Then said simply "Oopsy".
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August 2023 by Robin Evans
Kudos to Vince and Collier at the Bandon store! Helped me navigate the Google book app. Much appreciated!
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August 2023 by Bo Partsch
I will stick to AT&T .
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August 2023 by Lela Maggard
Horrible customer service !!!
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August 2023 by Heather Stewart
As well as expected
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July 2023 by Nancy Short
I bought a re-manufactured, unlocked phone online. I took it in to the Coos Bay location today and Holly got the sim chip installed with no problem. I expected it to be a grueling ordeal, but it wasn't anywhere near as horrendous as I expected. In fact, Holly had it done in a few minutes. Kudos, Holly!
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July 2023 by S P
My experience with the store was positive. HOWEVER, add on fees to the plan are excessive. Taxes and fees added on to our 2 line plan amount to $14! There is a $5.04 charge on EACH $10 HotSpot add-on! And even worse - a great plan is only as good as the cell service availability- *locally* USCellular's service is the worst we've EVER experienced. Having switched from an AT&T reseller to USCellular - we immediately (increased our monthly cost by 50%) and lost service IN TOWN, in places we are regularly at. Husband had to switch to WiFi calling at his work in town, and often has a string of text messages arrive after he gets home. We're looking to switch carriers.
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July 2023 by Sydney Brogdon
These people have repeatedly lied to me about my bill and my wifi service. Don't use them!! I have never a worse company to deal with, I have to call them literally every single month to straighten out my bill.
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May 2023 by David Simons
Lily provided amazing customer service and knowledge. She helped me find a new phone with an affordable plan, and I didn't have to change my phone number!
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May 2023 by Sandy Miller
The employees working the CoosBay store are terrible. We have been with US Cellular for over 25 years, we are headed to Spectrum. I am done with this store. The manager is awsome though.
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April 2023 by Rayven Shankles
Nobody bothered to greet me when I went intl the store walked around for 15 minutes nobody said anything I had to be rude interrupt them helping a guest
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December 2022 by M.L. Madsen
Some of the employees are awesome. Others could use some work. It’s life isn’t it. Service lately is non existent here in coos and surrounding areas. Wouldn’t recommend them while this remains an issue, as paying for non existent service and to use my wifi at home seems like a bad deal. Phone set up seems fair.