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December 2023 by Ali J.
We bought a 2020 explorer from them and it gas been back to there service department 4 times for the same dtc and each time we get it back they say it's fixed but we know they are just clearing codes..... anyone know a good lemon law attorney.
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July 2023 by Mitch S.
I know that Coos Bay is a working class town but it is highly unprofessional to have someone in your parts department who deals with the public speaking to a customer with a giant wad of chewing tobacco in his front lip. It is also unnecessarily difficult to do a warranty exchange on a 55 month old battery. Seriously. Clean up your act. You represent the whole of the Ford Motor Company and the people of this county.
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May 2023 by Russell C.
We're towing a Ford Edge behind an RV and 3 times the battery has gone completely dead even though everything is off and our braking system is powered by it's own battery. The parts and service department helped us immediately. Service tested the battery to make sure that it was the likeliest cause. It was a 5 year old battery and it failed testing. Everybody in the place was friendly and professional and they took care of our problem in about 40 minutes. It was a pleasant experience.
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March 2023 by James Gatter
I would like to thank you for the service to my F -250 V10 the technician that fixed my truck needs a raise. He listened to me when I suggested the fuel relay switch needed checked he drove the truck and found the code The truck runs great drive it back to Vegas with no problem thank you guys in Coos and tower motors.
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March 2023 by Don H.
Would never recommend them to anyone looking for a vehicle. The specific problem related to new 10 speed transmission. Computer controls can decide what gear to be in as they are so close in gearing. Lugging at all speeds just not as noticeable at higher speeds. At 25-35 jerky as all get out.
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June 2022 by McSwaggles D.
They sold me a lemon and the engine blew in less than 2 months of owning it. Their solution was to try to sell me another car when they knew I couldn't afford it. When I posted a bad review on Facebook their sales manager laugh reacted to it and left a comment saying it was my fault for buying it, he lied about how much I spent, and then lied about how much miles were on it. I posted a picture of the current miles and the price I paid to prove him wrong. He then deleted his comment to save face. These people con people already struggling to get by and then laugh about it. It's disgusting and you should avoid this dealership at all coats.
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November 2021 by Ray S.
Unprofessional service. My truck came from here with the auto start stop feature not working, and I gave it 4 months to sort itself out. I took it in a week ago and down $130 and 2 hours of my morning all that had to be done was clearing some codes. The mechanic said he took it for a test drive. Found out he had taken the liberty to mess with my sound settings turning the bass to max. The manager said he will talk to the mechanic. It's mostly upsetting because I paid for him to take a joyride in my truck.
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April 2021 by Katie W.
Absolutely awful customer service. My husband and I applied for a vehicle over the weekend. That following Monday the sales rep called me and approved us. At that point we were sending paycheck stubs and our interest rate and payment were told to us. The sales rep even told me he would bring it to the hospital, my place of work. Less than an hour later we called to check in and he had sold it to someone else!!! They then made the excuse that they would look for another but were unwilling to cooperate. I have never been to a car lot that has such a poor quality of customer service. I have told EVERYONE I know not to shop here. I then received feedback from many who have already came to the same conclusion. Our cousin who also purchases company pickups brand-new 4-5 at a time will not continue his business there. I guess you don't realize how small of a community it is when you think you're only screwing over "small" people. Who knew you had to try so hard to give someone money. At least go somewhere where they will be kind and grateful that you are spending your money there.
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March 2021 by Bo V.
An embarrassment of a dealership and "professional business". One of our customers purchased a Ford vehicle from us, and when an issue came up, he took it into Tower, who diagnosed the issue and did the repair. The customer had to take it in personally because employees were told they were not allowed to work on anything from our dealership. The repair did not fix the issue, but they told the customer to pick up his truck and pay the $223 bill anyway. We will be taking his vehicle to another Ford dealer for the actual repair, but buyer beware with this dealer. I can never imagine treating a customer like this.
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November 2020 by Ellen S.
After deciding on a truck to buy, we sat down with the salesman who treated us well. He wrote up the deal and took it to the office for approval. Out came a younger man named Brian. He was obviously in a cocky mood and proceeded to tell us that we were being unreasonable with our offer. When we asked for our keys back to our vehicle, he began raising his voice, telling us we weren't serious about buying a car and that we wasted their time. I have NEVER been treated as poorly as we were treated there. NEVER again will we darken their door step. My suggestion is to travel out of town to buy your next ford, we will!
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September 2020 by Uncle G.
I've had to deal with the service department over the years for work. Things tend to be done slow compared to other dealerships and some of the staff is incredibly rude. I would never give this shop business on a personal level unless I saw some major changes first.
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July 2020 by Patti B.
Pat came to my home to jump start the "new to me" auto I purchased from Tower. I tried to tip him and he refused. Every experience I have had with Tower Ford has been perfect. This is my second car from Tower and both purchases were very smooth.
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February 2020 by Kyle B.
Would not recommend going to them. Called just to get a simple quote and all I got was a half response. I called the service department per there recording. Someone answered and so I asked my question. They responded with sir you need to call the service department then transferred me. I asked how much it would be to change just my fan belt and was told " I have no idea how much a belt is but labor is somewhere upwards of $90 an hour". Then was told I can't get a price because there is probably more wrong with it then just the fan belt. That me giving them the make and model and what exactly I needed fixed wasn't enough info to give me a quote. So I asked again " I just need a total quote for just a fan belt replacement that's all I want you to work on". Response was I can't give you a quote because I don't know any prices except labor. So not even the service department can help you with service issues.
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January 2020 by Christian S.
Purchased a vehicle here is 2018. Warranty service done in 2020. Excellent experience both times.
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September 2019 by Nancy G.
We started by having a air bag recall on 2010 Ranger while there my partner fell in love with a 2015 150 4x4 truck in the used car lot the salesman Brian said it was local but I wanted running boards back up camera and spray on liner he said if we paid for the liner $550.00 they would pay for the rest . Since we only have one rig we would need a loaner, so we had to have all done at one time. We bought truck on 6/18/2019 the appointment was set for 8/06/2019 Brian said he would call to confirm appointment he didn't we had to call. We took the truck in at 8 am on that day waited 45 minutes while he talked to someone, gave him the $550.00 then got the loaner and Brian said it would be done in a few days he would call, no call so we called one week later as Brian said it would be done in a few days nothing was done on truck so we waited one more week . Brian said he call again he didn't so when we called he was in Wyoming and didn't know what has been done. Surprise surprise he called to telling us everything was done but the liner he said if we left the truck three more days the liner would be done . So we waited to get pickup that Friday(three days later; 17 total days later no liner! He said their machine was broke ( for 17 days)! so he said he would re schedule for Sept. 3. So of course he didn't call us so we called to confirm appointment , oh, he forgot to make appointment! Did I mention I gave him $550. August 6. It is now Sept 4th. Since there is no communication , I will call sales manager to ask for my money I will pick it up this Friday. I will see the how this ends but if I could of have this dealership and Brian would of got a big fat 0. He very careful when dealing with dealership once they get your money they forget everything he sure to get everything in writing . Don't get you're hopes up .
