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March 2024 by Ty Earnest
Edit:Salesperson I spoke with doesnt work here anymore. Didnt ask details so for all I know he quit. But keep in mind while reading my review that the professionalism of your salesperson is huge and its unlikely youll get a gem like the salesperson I happen to get!First experience with this business. Looking for design options for a specific piece and they only had one style. Leaving I figured I would need to look around. They did have a single high-end piece on hand that qualified! Would have purchased on the spot but the totally wrong color and discontinued, bummer, explained fully at the time. Later called my 'former' sales associate Mark asking if there was anyone he could recommend. First words out of his mouth? ‘You want me to recommend somewhere else you can buy your piece?’ Or words to that effect. I was so taken aback by this clearly negative and condescending spin that I can’t remember exactly how he said it. I was sorry they didn’t quite have the selection I was looking for but Marks’ self-serving reply and tone ensured NW Rugs & Furniture won’t ever have a relationship with me. Burned a perspective customer with big plans and a penchant for quality. Keep up the good work Mark!
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March 2024 by Mitch Mellen
Wes was extremely helpful with my rug selections for my new house. Ended up leaving with 4 beautiful rugs that will surely make the rooms more pleasant to look at every time I enter! Took no more than 15 minutes to get them identified to given the vast selection they have to offer.
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March 2024 by Lori Nichelini
After getting home with our rug that we had specially sized we were not happy with the color and the ribbed edging that was sewed on the rug. The color did not look the same as it did on the sample hanging in the shop and the edging was not the same as the one hanging either. We brought it back and found that the color was the same but just didn't look the same in our lighting. We were sick about it and knew we wouldn't be happy. The salesman, Westley worked with us to make it right. He brought out a different rug which was more in price, but said that he could give us a discount. We agreed to exchange the rug that we were unhappy with for the other rug that he found. We took it home and we were very happy with the exchange. Thank you Westley for working with us to make it right!
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February 2024 by Isaac Hernandez
Excellent service by Efren at NW Rugs & Furniture in Clackamas. He was personable, knowledgeable and helped answer all of our questions without any pressure and when we needed more information he had a great manager, Sam, who was also very attentive and helpful. We will definitely be shopping here again and highly recommend you do the same!
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February 2024 by Mary Neel
Wes had great product knowledge and understood exactly what I was after. His customer service was professional and positive with me and his team. I highly recommend NW Rugs and Furniture in Clackamas!
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February 2024 by Riley Rose
Wes is fantastic, his knowledge, service and professionalism is second to none .
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February 2024 by Jennifer Trask
Efren was professional, courteous, and very helpful in our experience finding chairs. He was knowledgeable of the inventory and understood our needs. We will certainly recommend the store, and Efren, to other friends and family.
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February 2024 by Colleen Young
We are really happy with our experience at NW Rugs & Furniture in Clackamas. We came in to look at sectionals, but ended up with practically a complete living room transformation! Emily immediately helped us, listened well to what we were looking for, and then showed us multiple options. We told her our price goal, and Wesley directed us to the Jonathan Louis model that would best fit us. Emily helped us consider complimentary decorative options, like various fabrics and colors for a sectional, pillows, rug, and ottoman. Wesley continually gave us price costs for the options. Both Emily and Wesley were fun and easy to talk to and they devoted a lot of uninterrupted time to us. They complimented each well and really helped us find our vision for an exciting living room transformation. We were impressed and very appreciative of their outstanding service!
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January 2024 by Sunny B
The service was good, but this place is way too expensive for nightstands. Found what we needed from Amazon at more than half off the price. Cross this place off my list in the future.
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January 2024 by Wendy Markt
Great service, nice showroom and knowledgeable staff. Wes took time to answer all our questions and was very accommodating.
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January 2024 by Kate Galt
Wesley was very nice and friendly. There was a large selection of rugs and furniture. Wesley walked us through each step as we chose our new couch.
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December 2023 by Maridith Rounsavell
Outstanding customer service! Wes was very helpful!!!
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December 2023 by Jen Ells
I’m a first time area rug shopper, and the selection in this store is wonderful. Sales people were kind, helpful, and knowledgeable
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December 2023 by Fawn Archie
Good customer service! Everyone was nice. They were great at listening to what you want and show you what they had on the floor and how they can get what you want by ordering it. Great service glad I came in!
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December 2023 by Juleeanna Andreoni
I’m so excited to find exactly the rug that met our specifications for some new furniture. I got so much help so I feel like I got to see all possible options before choosing our perfect area rug. Thank you!!
