Kohl's is a popular retail destination known for its great selection of fashion, footwear, and home decor, appealing to various lifestyles and budgets. Customers often praise the fabulous sales and helpful associates who provide a pleasant shopping experience. The store offers convenient services like hassle-free returns and free store pickup, enhancing the overall shopping experience. However, some shoppers have noted a lack of inventory and specific styles, leading to disappointment when the desired items are not available. While some items may be perceived as more expensive compared to online options, the in-store experience remains valued. Kohl's also emphasizes community support through its Kohl's Cares program, fostering an inclusive environment for both associates and customers. Overall, Kohl's aims to provide a rewarding shopping experience, encouraging customers to shop in-store or through their app.
