-
March 2024 by Jeffrey R.
Overall, we are very pleased with the way our project turned out, but the experience could have been better. Jim means well, but I think he gets busy, and can't meet the lead-times he originally states. My daughter wanted the silver OEM wheels on her Chevy Cruze Premier repainted to a gloss black, so we brought them to FWO. The end result is exactly what we wanted, and it was a lot cheaper than trying to find the factory "Redline" wheels. The paint job is high quality, and it looks really nice. The areas for improvement include communication and lead-times. Initially we were given a completion date of 2 business days, and I told them they could take 3 if needed. When I called on the third day, they told me three rims were bent, and they needed to be straightened (for additional cost). I gave the go ahead, but I think they had our wheels confused with another project, because they never added on any other charges. The wheels & car ended up being ready for pick up on the sixth business day. As stated, the paint job is great, but the tires seemed haphazardly filled to random pressure levels, differing by a few PSI from corner to corner (that was an easy fix). They all hold air just fine, though; so no worries there. I would definitely recommend the work that Jim & FWO do, but just allow a little extra time for project completion.
-
February 2024 by Jason Nichols
Factory Wheel Outlet and Jim were fantastic to work with. They returned my 20-plus-year-old Buddy Club P1s from Japan to new condition! We even painted the color to match my 98 Civic Type R. They will remove your old tires and balance your new tires, which was a huge plus and time saver, new valves and all! I'm thrilled to have been referred here by a friend, and I will return and recommend them to my friends needing wheel repair! Thanks again!
-
February 2024 by Samuel murzea
I had my wheels on my BMW refinished after some curb rash and found out they were also bent. The team at Factory Wheel Outlet were able to straighten my wheels and paint them the original factory color and they look as if the car came off the show room floor! I also had them do a color change on my Porsche wheels and the transformation was fantastic. Incredible work, awesome communication, and incredibly fair pricing!
-
February 2024 by Mark Engelen
Driving in recent Ice storm hit frozen piece of steel on I-405 in Portland over MLK weekend. bent alloy rim on Volvo V60, sent pic to other wheel shop and they said they could not fix it. New wheel from dealer was $750.00. Called Jim at Factory Wheel Outlet and he said bring it in we'll fix it if we can, and no charge if it doesn't work. He fit me in on a super busy holiday when 3 of his staff could not make it in due to ice storm. Wheel fixed, fair price, honest dude. Side note: took car in to Les Schwab after fix to get alignment and all wheels checked, told them about FWO and they said, "oh yeah, if Jim fixed it then it is good, he is the expert, we send all of our wheel repairs to him." nuf said.
-
January 2024 by Mark E.
Driving in recent Ice storm hit frozen piece of steel on I-405 in Portland over MLK weekend. bent alloy rim on Volvo V60, sent pic to other wheel shop and they said they could not fix it. New wheel from dealer was $750.00. Called Jim at Factory Wheel Outlet and he said bring it in we'll fix it if we can, and no charge if it doesn't work. He fit me in on a super busy holiday when 3 of his staff could not make it in due to ice storm. Wheel fixed, fair price, honest dude. Side note: took car in to Les Schwab after fix to get alignment and all wheels checked, told them about FWO and they said, "oh yeah, if Jim fixed it then it is good, he is the expert, we send all of our wheel repairs to him." nuf said.
-
January 2024 by Tim Jensen
Incredible job by factory wheel outlet. Not only did they fix the very damaged part of the wheel from a pothole blowout but they also went back and redid the sloppy curb rash repair previously done by a dealer. The 10 yo wheel legitimately looks brand new now.
-
January 2024 by mark baughman
Fast service and absolutely incredible work.They fixed a curb stomped rim and saved me buying a new set. Did I mention top notch craftsmanship and a nice dude!
-
January 2024 by Derrick Willhite
They do great work and stand by it 100%.
-
January 2024 by Ricardo Tep
I highly recommend
-
January 2024 by Chris jump
I was extremely pleased with the service and work. I needed a wheel repaired. FWO got me in and done in 24 hrs. My car now drives better than ever. Service was great. The work done was amazing, and the price was far less than I expected. I highly recommend FWO!!
-
December 2023 by Jeff VanBergen
Responded quickly, with useful information and reasonable estimate. Fixed my wife's bunged up rim in about a day!
-
December 2023 by Don Spears
Straighten my Nissan Leaf wheel for a great price and the same morning!Damn Portland potholes!!! Great friendly service!!!
-
November 2023 by Austin Hassell
I bought these wheels off of someone who was trying to restore them from looking like hot garbage and I ended up landing at Factory Wheel Outlet to have them restore these wheels and holy cow! They took these wheels which were bent! Curbed! Broken! And all around just looking like a steaming pile of dump to looking brand spanking new. I am more than satisfied with the repair they did for these wheels! On top of that, the turn around for these wheels was mind blowing, it only took a little less than a week from drop off to have these wheels restored and ready for pickup! If I ever need this kind of service again in the future I know exactly who to go with!
-
November 2023 by Jeremy Fortner
Above and beyond customer service! Jim has been great to work with!The stock rims on my Audi Q7 were all scratched up & looked absolutely terrible! A friend referred me to Factory Wheel Outlet to have them refinished, which I didn't even know was a thing... and now they look not only brand new, but custom, as I had them coated in matte black!
-
October 2023 by Tim Plumb
Theses guys are the best! They went ABOVE AND BEYOND to make sure the job was done right and exact. If you want the job done right, by someone you can trust, this is the place to go!!
