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“I've been using EM for well over a year now. I have disabilities that make it difficult for me to be in public places so I am very grateful for the courteous patience and kindness of the staff at this location (TY Tasha!). I appreciate the services EM provides (for example a timely email notifying me when a package or delivery arrives for my box), and reasonable prices (I live on a limited income). I wish I had known about this service when I first moved here in 2017. I spent a wretched 5 years dealing with the insufferable cruel local Post Office's fu's and absolute indifferent regard to its careless postal services (exmpl among many: refusing federally approved program to provide PO Boxes for those who cannot receive delivery at their place of residence), mail delivery (exmpl among many: returning federal court legal mail), and humiliating, rude and hang ups from customer service. So I want to say how impressed I am with EM owner's calm and concerned responses to the few hostile reviews at other locations, even when the anger appears to be warranted. His replies are all so professional. I always read reviews before I buy or use a business's services, and I've been appalled at some of the awful unprofessional responses by other business owners in Eugene (ex: Cascade Garden Equipment), so this owner's attitude was a really welcomed and appreciated. (And, no. I don't know him, or ever met him.) Thank you Eugene Mailbox!”
“I go to this UPS store at least twice a week. I see that there has been bad experiences in the past and I also had a few. These have been addressed. The current staff is friendly, efficient and responsive!”
“This place is awesome! The service is great, they were so sweet to me. They make prints so fast and are really good quality for such a low price! I will definitely be coming back soon. This was my first time coming here, thank you so much for all your help ladies!”
“Jessica found our missing order and got it to us the next day. She is an asset to your company. Her customer service went above and beyond our expectations! Driver was super courteous and a huge help.Great company to deal with. Thank you”
“The best costumer service I have ever received from a post office. I recently had a loss package that was found and brought to my door within less than 12 hours after i submitted a most package form. I am really amazing by how amazing the staff is.”
“Donald was amazing! Super friendly and made things so much less stressful with the passport process for my partner and I. I would definitely go out of my way to come here again, Thank you Donald!”
“I love this post office, It is easy to park close, easy to pick up mail and to ship packages. I have never been to a kinder place. I didn't have my package secured properly and Tammy who works there helped me to be sure everything arrived on time and not broken. In the 20 years I've lived here (except for COVID days) I have never had more than 3 people in front of me, in line.”
“Thanks to the worker named Justin this is my favorite post office to go to- always fast quick and friendly service. 5/5 would definitely recommend if in the area.”
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“As of the date of this review, the team they have on-staff are really solid. A nice mix of seasoned UPS vets, and new team members who do a good job. The manager Tara (hope I got that right) is really great. She keeps it real with you when shipping. Doesn't try to upsell you, and is open about your options elsewhere. UPS makes billions, and being honest with customers will not affect that in the slightest.”