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May 2021 by Betty Griffith
Store not physically there anymore. Only on line orders.
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March 2021 by David Rice
Excellent, cooperative spirit -- I had a problem, and they were wonderfully helpful. Been using them for some years, always helpful.
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February 2020 by Jeff W.
I bought two ink cartridges for my HP printer, neither worked so I sent them back for a refund. Printpal turned down my request p, saying the cartridges were not the ones they sent me. They lied! Company is a scam. Suggest anyone buying ink cartridges go to a reputable company.
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December 2019 by Constance H
I have an issue with one of my inks and I have been calling them for the last two months leaving messages calling and calling and no one will call me back no one answers the phone except a automated system so I'm stuck with print ink that won't work and nobody to talk to I have used them for years and had no problems... Read More
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September 2019 by Hillary M.
I had (had being the operative word here) used Printpal for 11+ years. On my last order I got cartridges for my HP 8600 Officejet Pro. They did not function correctly. I called and talked to a woman on the phone. She was rude and condescending to me, said she had been doing this for 15 years and I had no idea what I was talking about. Well, I did a video which I posted to my YouTube account showing her just how wrong she was. I got the refund and then sent her an email asking if she even reviewed the video and to see that she was in fact wrong. That she discounted everything I told her, would not acknowledge anything. I told her that she owed me an apology. Do you think I got one from this entitled know-it-all? Nope, didn't really expect one either based on how she behaved. Here is a link to the video showing just how wrong she was.
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July 2019 by Todd E.
I have been a customer with PrintPal for over 20 years and I have NEVER had this much of a hard time. Back in Dec 2018 I bought $81.80 worth of cartridges(4 cartridges -1 black, 1 cyan, 1 yellow, and one magenta)for my HP Office Jet Pro 8720 All In One. My intention was keep extra cartridges on hand. Last week I went to change the yellow cartridge and my printer said that the ink cartridge was inserted incorrectly and could not function. I tried re-installing it several times and still the error. I contacted PrintPal for a replacement/refund and they have ignored me to date. I have sent several emails and calls to customer service go unanswered. Thinking that it just may be a dud cartridge I purchased 1 brand new HP Yellow replacement from Staples and it worked right away!! So I know its the cartridge supplied by PrintPal. Two days later the black cartridge I have been using ran out and I inserted the black one supplied by Printpal and I get the SAME error!!! So I buy a Black one from Staples and it works no problem. So repeat this process with ALL 4 cartridges from PrintPal and NONE of them WORK !!!!! And I have gotten NO RESPONSES FROM PRINTPAL ! I am certain that PrintPal programs the chips on the cartridge NOT to function after the 180 days refund limit!!!!!! A BUNCH OF TOTAL BS. PRINTPAL, you have lost NOT only ME as a Customer but I will make sure I tell everyone in my business circles NEVER TO BUY FROM YOU !!!!!! FURIOUS !!!!
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May 2019 by Blanca De Los Santos
I've been calling for the past 3 days now, no one has answered the phone or called me back.....
