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December 2024 by donald drunkpt
Unprofessional thieves I hope the handwritten letters from my dead relatives make you feel better along with my bag of weed and case of beers.
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December 2024 by Charlie
You would believe after paying around 3000 in storage fees your items would be safe now im
missing many important photos and handwritten letters expensive shoes and snowboarding gear ridiculous grumpy old man was not very helpful over the phone and was very very defensive
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December 2024 by Leslie Clinard
There is a good reason this company has a 3 star rating. Just like others have said, Bill rude and unprofessional. Would not use them again. I have a company and work with many other companies that need towing services frequently and I will definitely steer them far away from this company.
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December 2024 by Beth Taylor
Absolutely amazing customer service.. No one wants to go through an auto accident and stress about tow stuff. My first time dealing with tow stuff and they were so friendly and kind....
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November 2024 by Tony Watson
My car was towed by Cascade Towing. It was a poor situation for me. I kept in touch with Bill and let him know my progress on getting my situation better so I could get my car back. He was gruff at first, considering the normal phone calls he probably gets, but he seemed to understand my plight. I went got my car back yesterday, and met up with Skyler. He was very courteous and prompt for our meeting. Bill worked with me extensively to help me out and I appreciate it. He even saved me a lot of money. Skylar was one of the best customer service experiences I've ever had. I will definitely give them a call if I were to need the services they provide.
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October 2024 by Neurotic Nedra
Extremely fast and helpful. Cascade towing has an awesome crew that’s there for you!
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August 2024 by Christian Delabruere
Honestly, reviews do not do this guy justice. My mother in law(74) was ran into and off the road on 224, totalling out her vehicle. We called AAA and waited for over an hour with no response time estimated. Finally we googled and found him. He arrived within 15 minutes, got the car (inoperable) up on the bed and was back on the road with another 10. Suggested where to take it too and walked us through the "what nexts". To top it off, we are in a heat wave with temps reaching 104. More than impressed with his attitude, efficiency and guidance.
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August 2024 by Angelica Richardson
Bill was fricken AMAZING!!!! He saved us a ton of money!! Very understanding very patient and super nice. BEST customer service I've seen in a while!! I would highly recommend cascade towing. He saved us $1500+ on towing and storage fees. WHAT a big blessing 🙌 🙏 he was. Big shout out to BILL. He's the MAN!!!!!
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August 2024 by Sup Hi
Booo they suck ✍️ William is the owner of the business. Trying to delete comments and he over charge tows in purpose so he can sell them for profit. That's theft
Note: person hangs you up all the time and arguing with costumers for no good reason like very childish behavior
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August 2024 by Zachary Hough
The sheriff arranged for my car to be towed, which was fair enough. However, they chose Cascade Towing and Automotive, which lead to a terrible experience. When I reached the owner, his attitude matched the negative reviews you see here. I asked for the location of my car, only to be told to call back when I had $600 in cash. The price was exorbitant. I was instructed to make an appointment to collect my car while I was just 30 minutes away, yet he refused to disclose which of his 4 lots it was at. After enduring several minutes of the owner berating me, he begrudgingly provided the address and abruptly hung up. It appears from other reviews that the owner accepts no accountability for such poor experiences. Despite his dismissive replies, I feel compelled to share my own experience. The sheriff's office should reconsider using this company in the future. To anyone else who has to deal with this owner, I sympathize.
On a positive note - the employee who towed my vehicle was professional and helpful.
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June 2024 by Saraja Samant
If I could, I would give these guys no stars.
The Clackmas county Sandy Police department recommended us to call this towing company to get our car towed after an accident. When we went to these guys the next day to get our car back they asked us for $920 for towing it for less than 10miles and storing it for a night. When we asked him to reduce the price since this was daylight robbery he gave us all the reasons for justifying the charge such as after hours etc etc, finally he asked us to pay him $500 and give him the title of our car. I am sure they are going to reply to this review saying how baseless it is or whatever. I don’t care. All I want is people to know how bad an experience we had.
I would never recommend them to anyway.
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June 2024 by Jayson Shively
This company was great to work with. My car got towed here from an accident, and the next day, I called to get it released for my insurance. They couldn't release it because it had a hold from the sheriff for expired registration. Well, they went above and beyond to tell me exactly who to call and what to say to get it released immediately and it worked. It got released, and they accommodated my time to come get my stuff out of the car before my insurance came and got it since it was totaled. I understand the bad reviews on here, but most people that are leaving them are already mad at their situation, but it's not the tow companies' fault that your car is in there. Be calm and collected when you're dealing with a situation like these, and you will get better results
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May 2024 by Marialuisa Leyva
I haven’t do any business with this Tow company BUT my husband and I have a towing company as well in the other side of town and I was feeling pretty sad and disappointed in sometimes customers leave bad reviews for no reason or not even saying the truth, after reading the anserw of this tow company give me so much peace of mind! No business should be feeling less for the reviews , as towers we always the bad guys but never the client thinks that “we save your vehicle” “we save you for been on the street or freeway” etc. keep doing what you doing and thank you for the sample of the reply's! Love it! And without even get service you guys rock!
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May 2024 by Mardella Creighton
Truly awful people, rude and underhanded. Don't trust,if you notice their responses to reviews ,childless and aggressive, just like their treatment on the phone. Grow up guys ...ps nit slider when urs true Og my they threatened to take review down.....how sensitive
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April 2024 by Mardella C.
My stolen vehicle was recovered by Sandy police and because it was blocking road had to be towed When I first called to inquire they were rude and had no info yet ,second time had the car but right away started with attitude because apparently I hurt thier feelings.
