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July 2024 by jack tate
Possibly the slowest most incompetent bank in America. No one running the bank and the tellers have absolutely no sense of urgency.
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March 2024 by Erin M
Last Tuesday my daughter who has an account with Wells Fargo needed to cash in some coins, quarters to be exact. And she was told that they didn’t have a coin machine and was told to go to OnPoint Community Credit Union. My question is why does a WELL KNOWN big bank NOT have a coin machine? And my next question is, WHY COULDN’T the girl count a few quarters out and cash them in? Is Wells Fargo not a bank? lol. And does Wells Fargo want their employees sending their business away? I personally think the employee told my daughter this because it was close to closing time and she was being lazy. So Thankful, she told my daughter to go to On Point, because that’s exactly what we are all going to do with our accounts. And let’s just say, our business will be missed!
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February 2024 by Heidi Ford
I have work with this bank for almost 10 years. My kids inherited some money from their grandparents, we placed it in CD fund with good interest rate. There were a lot of computer glitches and they took taxes off the money because of the glitch and said oh well you will get the money at the end of the year.My husband and I thru well fargo took advance of the high interest saving brought in outside money that was required. Another glitch only getting 0.25% interest instead of 4.6% we were to get almost 2 months still not resolved.We No longer trust this bank! Too many computer glitches!
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November 2023 by Tracey Bowen
Very disappointed in service. Went with my sister to get some medallion stamps done on paperwork and even though she is a Wells Fargo customer the staff said they couldn’t do it.
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July 2023 by areli ortega
I like it because they always take good care of me, they are very friendly and they speak Spanish.
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July 2023 by Alex 92
Very well attended.
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June 2023 by Anna M
Safety hazard! The building is full of black mold. The vents are visibly dirty with dark particles on the ceiling around each vent. I spent about 45 min inside trying to open an account and got very sick in this building. Headache, nausea, dizziness all disappeared shortly after I left the building.
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April 2023 by Nancy Salkin
I would NOT even give one star but had to so I could give the review!!! From the day I received my debit card EVERY SINGLE TIME I tried to use I'm getting messages from the fraud department trying to verify its me!!! Don't people have bank accounts so they can pay bills!!?? Also, I have been in the hospital on the heart floor tried calling about allowing a bill to clear & I GOT NOTHING BUT THE RUN AROUND & AGGRAVATION!!k! I will most definitely be closing out my account to never return to Wells Fargo again!!! Plus, the bank never has bankers working & are ALWAYS short staffed still tried calling & talking with customer service to only get the run around & NO help!!!
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November 2022 by Ashley
says open saturday till 12pm but not open at all
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June 2022 by Gary R. Johnson - Personal Injury Law
multiple times this branch has closed their drive through without notice. When I raise the issue with the branch manager she got defensive and did not offer any solutions or assistance. The same thing happened to me once at the Chandler Wells Fargo. When I raised it with the manager, she told me to call and they would have someone manned the window for me. I am in a wheelchair and getting into the bank is a hassle. I'm also a business client with several accounts.
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March 2022 by Vega Winters
Susan here is a freakin' rock star. I give her all the stars. 10/10 recommend
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January 2022 by Aaron Smith
Maybe when the Banks decide to close before their posted hours of operation, they should change in the site or change the voicmail systtem to let customers know. That way people dont drive 40 miles in a blizzard to find out they cant get their check cashed.
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August 2021 by Justin Grell
Tried to get a cash advance, I was declined. The staff and myself were completely baffled as to why. After driving across town to US bank I found out you must wait exactly 24 hours after making advances. I returned to Wells Fargo to inform them, the manager Nicky Velasquez was so rude to me and wouldn't even listen to what I had to say. She failed to inform her staff of these 24 hour wait times, it is beyond me that the manager did not know this rule. Like I'm the first person to ever walk in there with a reliacard. Luckily Jordan Nesbitt came to my rescue with tremendous customer service skills, and calmy explain to me that every person might have a different account and that it's not there responsibility to know US bank rules. He should be the manager, I will change banks shortly if Nikki is not dealt with and disciplined. Every manager in any business requires customer service skills.
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July 2021 by sienna
Fast line.
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February 2021 by charlene bayes
Very slow service. Not enough trekkers tellers helping. Ran out of room for customers to keep 6'.
