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February 2024 by Jenn R.
The organization and customers service here is so unbelievably poor. Do everything online or by phone if you can. Store full of customers, 6 employees and only three helping people waiting. Ridiculous.
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February 2024 by Nancy Kerrigan
Couldn't get anyone to answer a simple question at this store. Next appointment was 3 days out! Really! They wouldn't even let me wait for an available rep, in between appts
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February 2024 by Colin W.
Such a worthless trip. Needed to get new iPhone for my wife and there was deal on Verizon app. Met with Jose and he kept telling me they don't have white in stock and didn't care to explain anything just that it seemed like a good deal but I couldn't get white. . I left and sat in parking lot and ordered white phone. Close this place.
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January 2024 by Jim Pfeil
Felt like I was buying a used car. Horrible customer service, spent 30 minutes, wouldn't give me a direct answer. He just played with his ipad.
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January 2024 by Stacey McCann
Incredibly poor service. Not helpful or kind, I will take my business elsewhere.
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January 2024 by Jen Worth
Terrible experience at this store trying to bring my husband and his kids onto my account. Was bait and switched onto a different phone plan without consent, the large promo credit promised in store wasn’t honored by Verizon. It was such a mess that we cancelled the transfer of phones and spent hours talking to Verizon customer service by phone…still no resolution and a bill double what I was quoted.
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January 2024 by Mia Vaccaro
Making elderly folks pay $30 for asking questions is absolutely ridiculous. Just say you don’t care about your customers. When did helping your customers turn into a money grab. Will be switching to AT&T.
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January 2024 by Brandt Earhart
Not helpful not helpful not helpful
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December 2023 by chess jones
Brian is the homie
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December 2023 by Sophia Berry
It takes a remarkable amount of talent to be this bad at your job. Truly the worst customer service I’ve ever experienced. So much so that this is the first review I’ve ever left at any business. They’ll put you on the waiting list and all proceed to take a break, walk around in front of you, and then when you finally ask what’s going on (after sitting without acknowledgment for 25-30 minutes) they’ll act like YOU’RE the problem. If this is how corporate Verizon’s customer relations was no one would have a phone. Find some motivated and kind employees.
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December 2023 by Ryan weber
Extremely poor customer service. Myself and many other customers were waiting, the employees were doordashing food to the store. Once it arrived all but one person went to the back and started eating and drinking their coffees leaving the customers waiting. This was at 1045 am nowhere near a lunch break time. From start to finish I was treated with disrespect. Please do better.
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November 2023 by Stewart Benford
Pretty terrible customer service the guy at the door kind of sucked the other guy stocking shelves said he wasn’t answering questions. My guy who helped me was nice and helpful all in all over an hour wait while people buying screen protectors got served immediately. Pretty bad goto Redmond they seem a lot better staffed and customer satisfaction driven.
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November 2023 by Aspect
The guy who helped me yesterday I can’t remember his name salt and pepper hair with a specialist name tag. Was just very condescending and rude. I felt like I was just annoying him from the moment I sat down. Claimed to be an apple specialist but did nothing but badmouth apple the entire time. I tried multiple times to engage in friendly conversation but he was mostly unresponsive and when he did have something to say it was condescending and rude. I honestly think he shouldn’t have his job. I understand that wait times are high and staff is low but I’d rather wait longer for someone with a better attitude than ever have to deal with this guy again.
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October 2023 by Suttle X.
very poor service from Justin- highly condescending and frankly an asshole to my wife. despicable service - never go to this store as the sales staff is predatory and smug.
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September 2023 by Yvonne Drury
Walk-ins wait for hours even after being put on a "waiting list" and told it will be "45 minutes to an hour". On return to store and waiting another one hour or more, we asked when we would be "up" and then they said they take all "appointments" first then walk-ins. Would have been nice if the first greeter would have mentioned that and not wasted our afternoon. And to add insult to injury...the two HARD, backless benches in the waiting area are agony after awhile. Sterile designed stores. If Verizon was not so highly rated coverage, etc., we would find another carrier, and I would buy my $1100 choice of new phone elsewhere.
