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October 2023 by Ozzy Oregon
I love Vanilla, this is one of my favorite stores in Bend. We always stop into Vanilla when we are visiting family Bend. Great quality clothing and extremely helpful staff. Cool local business that brings back the quality shopping experience. They moved locations and have a very big beautiful store. Definitely recommend Vanilla, go check it out. Great to see a local business doing well.
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June 2023 by Ann Valentine-Andreas
Wonderful help from staff. I appreciate their patience and friendliness.
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June 2023 by Jeffrey Edwards
Followed my partner and I around like we were about to steal something. We’re just casually looking and my partner had a few things to try on but we decided to leave the employees made us so uncomfortable.
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May 2023 by Daniela Rojas
Beautiful store!
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May 2023 by Angela D.
Complete lack of customer service. Dont like salespeople that are aggressive or all-over and chatty when shopping, however in a nearly empty store, we were not acknowledged at all after more than 15 or 20 minutes of browsing. Had pulled several thousand dollars of merch to try on but decided to leave it given the complete apathy of the sales staff.
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January 2023 by Mackinzie T.
I like their clothes. quality is fairly good.the return policy 14 days only store credit isn't my favorite.biggest issue:I really hope they change their outside picture billboard on backside of building in new space. As a mom of two littles who always pushes stroller past or has kiddos on bikes or scooters, it's wildly inappropriate and embarrassing. (especially being a boutique where infant and kids clothes are sold.) Why?
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November 2022 by Alicialeigh Bruce
I've been to this store a few times now and I absolutely love it. Their inventory is always rolling. The staff can help you find whatever style you're looking for, they know their styles and organization very well. Their clothing is not cheap, but you get what you pay for. I like to stop in every few weeks to see what's new ?
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August 2022 by Hilary Neilson
Seems to have some stylish clothes but some of the prices seem way too much for the brand.
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April 2022 by leif rasmussen
Very cool place! They have stuff you don't see anywhere else. High quality merchandise but with good prices. Friendly and knowledgeable staff.
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January 2022 by Cathy M.
Rude help! I've never been treated so badly in a store EVER! Asked for manager and I got the same attitude from the OWNER. Seriously, skip this store. Clothes are overprices and they don't value customers. Trust me your not missing anything at this store. Save yourself from the worst family run business in Bend. So sad.
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November 2021 by Marla Reeves
I hate to post a 1 star because I love their clothing selection, but my husband and I went in tonight and the service was horrible, 3 girls working and all had extremely bad customer service including being super rude about my husband wearing his buff over his nose, he complied and put it above and they continued to be rude while we made a large purchase and make unprofessional remarks, Not impressed and don’t plan to support them anymore sadly.
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October 2021 by Bend Pet Adventures
I waited till the night before a wedding to try on the dress I’d purchased and of coarse I hated it. In a panic I raced down to Vanilla. Everyone working was so helpful and helped me find the perfect dress! I’ll definitely be back
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October 2021 by Michael Pfister
Found some very cute outfits for my lady here. The staff was really friendly and helpful.Also they do have a section for us guys too, which has nice brands like Poler and Billabong.
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September 2021 by Marin S.
The women that work here are amazing! I needed help finding the right jeans for my body and everyone was so helpful! I left with three pairs and so much self confidence :) Thank you Vanilla
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August 2021 by Nell Pike
I bought a watch with a broken clasp and and after some miscommunications I was able to get a refund. I think the store has cute things and is definitely a fun place to shop in Bend.
