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March 2024 by Jody McDonald
I had an issue. For two months my mail was being delivered but I it wasn't reaching me. I blamed the post office. It turns out the apartment complex gave me the wrong key and told me the wrong box. Rebecca (I think that was her name) was instrumental in assisting me in figuring out what the actual problem was. If not for her and her efforts I would have been in a desperate situation. I can't thank her or the mail delivery person enough. She even offered to bring the mail to my door if they had to. Thank you so much!!!!!
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March 2024 by Emily Dresser
I have put a hold on my mail two times and both times I just never received any mail. Even months after calling/talking to people inside, no follow up and no mail.Coming from the east coast and loving my post office, the service here is horrible ):
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March 2024 by Vanette Fontenette
This post office is busy so parking can be a little bit of a challenge, but I’ve encountered friendly employees and the line usually moves quickly.
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March 2024 by Alyssia Diamond
If I could give less than one star I would. I was given an “oversized item” slip in my mailbox for a delivery and told I MUST come pick it up. Which yes, it was a boxed-mattress so I understand it was a larger item. However, the system allowed me to reschedule a delivery for three days later. I got a confirmation that it would be redelivered and then nothing. I had to call three times to get a ticket put in and the “communication” I got was a poorly typed email stating that the item was over-sized and available for pick up at the post office AND that redelivery WOULD be attempted. I tried contacting this representative twice and they’ve ignored all of my emails. They didn’t say which post office location, so now I’ve basically got to guess and drive all over town and that’s assuming they meant WONT be redelivered and it’s not on a truck somewhere. I understand some things simply cantaloupe be delivered, despite paying for it, but the lack of communication and the overall disregard is unreal.
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March 2024 by Yekaterina Imhoff
Incompetent staff. Not helpful at all. Only wasted my time.
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March 2024 by K T
It is this post office that is slowing down Amazon's 2-day delivery. Why does it take one day to come to DSU from this post office? Drop off your deliveries at DSU from the beginning! Observe the delivery date! Don't change your 2-day delivery to the 4 or 5 days!!It's ridiculous that this post office is the main post office in this town.
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March 2024 by Katie McCall
If I could give a lesser star review I would. We have had the worst time dealing with the post office and trying to get ahold of anyone there. We continually get other people’s mail even though we were told to fill out a form to keep that from happening. Packages are “undeliverable”, but either no attempt was really made or the box was unable to fit in our mailbox. Rather than take this to our house like they have done in the past, I then have to find the time to drive to them in order to pickup. When I’m told to call them or make a request online I’m not able to “talk to a representative” and the whole situation becomes very irritating. Whenever I see something is being shipped through our USPS I just become irritated because I know there might be some kind of issue. Very unimpressed.
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March 2024 by Michael Lui
Great staff (Linda and Valerie are the best) but they're terribly overworked, understaffed, and under-resourced. Too much turnover with the postmaster position has impacted services.
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February 2024 by Kathy Skilton
Had to mail package. Was able to get it done right away.
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February 2024 by Harmony Health
horrible shipping. my package has been out for delivery for 3 days. it’s supposed to be delivered to my house (in bend) and so is this post office. there’s no reason it should take three days for my package to get here when it’s already in bend.
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February 2024 by Bruce Aquina
I started selling on eBay for a bit. Coming in to ship out here made me look forward to coming in. All the people who helped me so far have been truly excellent. They all deserve raises.
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January 2024 by Juergen Steupert
No waiting in line. Friendly service.
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December 2023 by Kyle Larson
Terrible service. After processing for 15 minutes their system became unresponsive and we had to come back the next day.The next day had a huge line and guess what - the same issue. Then Dawn came to help who was the rudest employee by far. She kept asking questions that we had already answered to the previous employee.She then told us that Czech Republic is actually called Czechia and their system often fails to send there. Huh?!? We just walked out.
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December 2023 by Julia McCarthy
The friendliest post office workers I have ever encountered. They always have a smile on their face and work as efficiently as possible, even during the super busy holiday season.
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December 2023 by lilo p
I got five star service when I came here to get a PO Box, they know what they’re doing, they are very fast. And very nice and kind.
