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November 2023 by Mariah Mulcahy
Love my Mazda, did not love this experience. Poor communication the whole way. My trade in loan took almost 2 months to get paid off rather than the 15 day pay off timeline and I ended up paying the difference of interest accrued during that time. Absolutely taken advantage of with my trade in. Posted for $10,000 over what they said was the "best" they could do. Won't be returning to or recommending this branch.
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November 2023 by Ken Whitlatch
While shopping for our new car we met Derrik Sprando who greeted us at the Mazda dealership. During our test drive Derrik really shined on his product knowledge and some amazing historical facts about Mazda. Derrik actively worked hard to help us determine if the car we were interested in will provide the comfort, reliability and enjoyment we required and expected. We left the dealership pleased with our findings to decide on which car we wanted.upon return about a week later Derrik was busy with another customer and introduced us to Devin Long. Amazingly Devin picked right up where Derrik left off. First and foremost Devin worked hard to make sure our comfort and expectations of our new vehicle will be met. Devin and Derrik navigated our negotiation, settlement price and terms smooth and seamlessly.We returned on our appointment day to learn about the information center in our car. Devin patiently went through every step in the center explaining it and setting our comfort levels with all the electronic features. He was able to answer all our questions while demonstrating every electronic feature.In summery Derrik and Devin represened themselves sdmirably as Ambassadors of Kendell Mazda. They are personable professional gentlemen with a fantastic knowledgable about Mazda's. They made our car buying experience most enjoyable.If you are interested in a Mazda I highly recommend you seek out Derrik and go on a test drive.
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October 2023 by kyra conn
Called a few weeks ago about a recall on my car (associate on the phone CONFIRMED ACTIVE RECALL) scheduled an appointment and when i got there to drop the car off today, the recall is “inactive” and shows multiple other inactive recalls and refused to help or even listen to what was going on. Car stereo is completely unusable and hasn’t even that long since the recall came out. go somewhere else and you’ll get a much better experience.Receptionist was also unprofessional when called.
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September 2023 by Donovan Jones
Shout-out to Derik and the Kendall team for getting me into a beautiful brand new Mazda! Definitely recommend this dealership 10/10
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September 2023 by Nairuti Mehta
I recently bought a Mazda CX 30 from Kendall Mazda of Bend. Car dealership experiences can be tricky, but Derik and the team at Kendall made sure my first car buying experience was a smooth one! They’re very transparent when it comes to negotiations and tried to match my financial expectations. Loving the car!
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July 2023 by hannah stiles
My experience was absolutely the best Devin was sooooo helpful and as well as his uncle Tim I would definitely go back to them .
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June 2023 by Sheana Ure
I had such a great experience here!Initially I came in just to look and test drive, but Derik made my purchase of my dream car so easy I couldn’t say no. Not only did he work with me financially and was very transparent, but he overall treated me like a normal person unlike some car salesmen haha!He’s checked in with me since my purchase to make sure everything is good and I would definitely recommend him (or anyone at the shop really- they were all great)!
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June 2023 by Austin A
Derrick was a huge help with our purchase. Pleasant to deal with, and made the process very smooth. Buying a new car can be such a headache, and the team at Mazda/Ford made it clean and easy.
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April 2023 by Rabbine Harpell
Heartfelt thanks to Ronnie Montes in Sales and Tim Long in Finance! I was looking for a small SUV and Ronnie found me a car that 'fits' my lifestyle having dogs. Her amazing knowledge led me to consider the Mazda CX-30. She's brilliant and made the transaction so smooth. Big Thanks to Tim for handling my purchase with ease. The staff had my new car ready in no time to drive home. I love my Mazda!!!!
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December 2022 by Troy Phipps
Have always had great luck with Mazda dealerships, but not this one. Was charged $170 for a standard oil change with cabin filter. When asked why it was so much more than the last one 6 months ago, they said "That's what it costs now." Also scheduled service from their website. There was no availability for three months but I did it anyway. When it was time for my appointment, I showed up and everyone working there thought I was nuts for suggesting I had an appointment. "We don't take appointments." I showed them the email and they said, "Huh, didn't know you can do that. Get in line." Took two hours, and an extra 20 mins after just for them to "do the paperwork." This place is a joke. Go anywhere else.
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December 2022 by Morgs Renee
Larry made the whole process so smooth and easy! He was so helpful and wanted what was going to be the best for us. 10/10 will be buying a car from him again! Amazing!!
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November 2022 by Ethan Pacheco
Felt microaggressions during the sale. Was quite a good guy. But seemed like an off day to me.
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September 2022 by D A Martinez
Poor service and poor customer service by the service department. The price charged for diagnostic was extremely high compared to others. As a visitor to Bend, I hope the response I received at Kendall Mazda is NOT indicative of the people of Bend.
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July 2022 by Avolyn F.
This review is for their service department. Came here while out of town, drove up from Sacramento and my battery died while at a nearby grocery store. This happened July 3rd as we were about to go to the lake for the day. I wanted to catch a service center before the holiday to make sure my key battery was fine, came over immediately after getting a jump start with no appointment or call ahead.Nathan was incredible. Looked at my car instantly, missed his lunch to change out my car battery and they didn't price gouge me despite my desperation. Brandon was also very helpful and professional. On top of all of that, you could eat off of their bathroom floor. I was truly impressed with the cleanliness.Can't recommend this place enough!! Thanks Nathan & Brandon, you guys saved me!
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June 2022 by jason walence
These guys were great. We went in for a new car, cx5/awd, and Dane worked with us to get the job done quickly. It took us about 2.5 hours total. Dane and Paul(in finance) stayed after hours to get us finished up. Great experience with this establishment which is most likely due to the staff we dealt with.