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June 2024 by George Montgomery
It's degraded into the worst pharmacy I've ever experienced. Prescriptions get lost, staff blames dr, Dr says it's pharmacy, patient stuck in the middle without. Has occurred to us repeatedly. This once great pharmacy now takes 2 weeks to fill simple stuff, and only when the customer insists on it. The latest instance, freestyle 3 sensors, and ozenpic, specifically mentioned the Dr issued prescriptions 2 wks ago, got home. Got home and there was 3 months of Trisha and no sensors. Guess who's gonna be back tomorrow. This is inexcusable in any business. Do yourself a favor and avoid this store. It deserves to fail and rest in misery. You've lost an 8 yrs pair of customers.
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June 2024 by Anna M
Worst pharmacy in my 24-year experience in the US in 4 different towns. Their fax does not work, so after trying to fax twice, my doctor had to call in prescription over the phone and the pharmacy got my date of birth wrong. I had to get on the phone with my doctor’s office while at the pharmacy to sort this out. In prior experience, it took me 2 weeks to fill a prescription, and in another experience a doctor’s office had to call them to follow up because the pharmacy does not pick up phone and treat patients with disrespect. The only way to get them on the phone is to call from a doctor’s office, I’ll be taking my business elsewhere, if I manage to find a pharmacy in a small town with convenient office hours.
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May 2024 by David Hendrick
They never pick up the phone, don't open on time.. slow to refill.. don't respond to mychart... to refill you have to go twice at least.. 1 to drop off 1 to pick up.. best to drop off and come back 2 days later cause they don't usually refill same day and there's no way to check if it's ready via phone cause they never pick up
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May 2024 by emilee setting
This pharmacy is garbo. It is always late to open, they’re horrifically slow, and I truly dread coming here
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April 2024 by Tanner Smith
Definitely one of the worst pharmacy’s in town, never once have answered a phone call so in return always have to request refill in person and wait in store for an hour till it’s filled.
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April 2024 by Gabby Artiga
Came to this pharmacy they told me they didn’t have enough antibiotics for my son so I was about to leave when they called me back to the pharmacy over the intercom telling me they did have enough of the antibiotics, but it was a different brand that look like an inhaler brand, and then the pharmacy tech Debbie started laughing thinking it was a joke When my son has tested for flu when I didn’t think it was not a joke for Debbie to laugh in my face, thinking it was funny to not give the right antibiotics to my son. At the end of the day I will be telling his doctor to switch pharmacy. I would not recommend this pharmacy they just laugh when they don’t have the antibiotics that you need some lady named Debbie.
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March 2024 by D W
No, they don’t answer their phones. If you have questions or inquiries you have to go in person to find out. But once you do, you’ll quickly understand why. They simply have no time to answer their phones. That poor staff is grossly overworked/understaffed and expected to do a lot with very little. Shame on the company for allowing this to happen. I worked as a pharmacy technician for six years before graduating from college. I would never sign up to work under these conditions.
I’m giving five stars ONLY for the actual workers making it happen. Thanks for still showing up so this location doesn’t shut down. I keep coming because the convenience to my house. Pharmacist Mohammed (sorry if I spelled your name wrong) was a rockstar and filled my son’s prescription SO much quicker than I expected even though he was the only pharmacist working this evening. So thanks to him and the other pharmacy employees.
RiteAid, do better. You have incredible employees that deserve it.
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February 2024 by lisa mansfield
Why why why don’t they answer the PHONE!!!!! Ridiculous. It’s a PHARMACY!!!!
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February 2024 by Rachael Harris
I echo what everyone else has said about the pharmacy. Management needs to figure this out. My Dr sent my prescription here NINE days ago, and I still haven’t heard from them, and they don’t answer the phones. Had to scramble to get my Dr to send the prescription to Walgreens. This isn’t the first time this has happened to me at this Rite Aid, but it will be the last. You lost a customer.
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January 2024 by Sherry Brattebo
This is by far the worst pharmacy in town, they don’t answer their phones, they don’t listen to their messages to fill your prescription even if it’s your second time in, they are rude and unhelpful, I’ve NEVER had a good experience here. They should be turned into the BBB and shut down bcs if you have a. Emergencey script like I did they do not care. Costco is closed on Sundays and that is why I had to fill here.
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December 2023 by Scott W
Never answer phone, long lines, customer service is terrible. The pharmacists are nice enough, but they will never be able to keep a new employee if they have to work with the 2 disgruntled gals. Don't waste your time here!
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November 2023 by Betsy Forrest Robb
Impossible get a prescription filled in a timely manner here. I’ve stood in line (long lines) eight times to pick up a single prescription my doctor called in that I e taken for 25 years. Told to wait an hour, so I waited two hours, then told to wait another 20 minutes. It was called in by my doctor 10 days ago. I had to call my doctor because they said he didn’t call it in after I checked with them two times. Of course he did.Although one of my prescriptions is for 90 days, they only give me 30 days at a time. One time they said they were out, next time they said I only need one a day (I take 3), next time they said insurance wouldn’t fill it…I honestly believe they DONT want to help you. You get sent to another line, wait, then get sent to another line.
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November 2023 by Carrie Melocik
I used to think this pharmacy was reliable. Until now! Never able to get someone on the phone. I've been waiting for my two inhalers to be refilled for over a week now. I get they are short staffed but come on! Grab the inhalers off the shelf and place the prescription sticker on it. Thats all they have to do! Ugh!
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November 2023 by Susyn Mckinley
I have been waiting for 4 days for an important prescription. No one ever answers the phone. At this point I'm not sure if I will ever get the medicine I need to get better.
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November 2023 by Jeanie Scott
Horrible pharmacy. I echo the statements of the customer reviews with 1 or 0, if they could, stars. I have experienced the same issues. I am leaving this pharmacy. Someone is going to die from not getting their life saving prescription
