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March 2024 by Raven V.
Rented equipment bc I forgot my gear for my birthday trip. My local friends suggested this place and said it was the best in town. Really loved their service and were super helpful! However, I didn't really like their snowboard boots even after swapping out for a new pair. I tried switching when they first handed me my equipment bc I already knew, but I came back the next day and Christian found a better pair for me. If you're reading this Christian- you're amazing and I love your mustache! I love their board selection though just not the boots- my feet hurt all day. I won't forget my gear next time but maybe I will to see Christian again :)
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March 2024 by Mike R.
Great service and best prices for ski and snowboard rental, especially with multi-day rental. We booked skis and helmets for 3 days and service was fantastic as the base boot wasn't fitting right and got upgraded to better fitting boot. After two days of skiing, we swapped out our skis for boards, at no additional cost.
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February 2024 by Ryan H.
Was charged in full for rental boot that failed. After boot tightening strap failed, manager wasn't willing to find some middle ground for taking blame that equipment failed. Just stuck to a script in an effort to save $ and create this review.
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February 2024 by Patrick S.
Don't expect any refunds with their faulty equipment. Wouldn't recommend this place to anyone. Had a long discussion with the manager on duty February 27th about a friend's rental gear that malfunctioned. Bad management.
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February 2024 by Harlan W.
Great place, excellent selection of gear and rentals. Very efficient rental counter with competitive pricing.
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January 2024 by empty plenty
I remember the line on weekends at Stevens pass renting gear as a kid. Maybe its cell phones or powderhouse or both but I was in and out within 10 minutes and also bombarded the dude with personal downhill ski questions while renting xcountry skis . Might be back in for some downhill demos
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January 2024 by Mackenzie L.
DO NOT RENT FROM POWDER HOUSE. They love to commit fraud. Used to be a wonderful place to rent skis. Typically decent service, or as fast as they can be with how busy it gets. Went in this morning to rent performance skis (mid-tier package) for a few days. Gave an employee my boots, confirmed verbally that "yes, I want the performance package. Not basic." I skied half of the day until I realized this pathetic excuse for a rental shop CHARGED ME for performance skis, and GAVE ME THE BASIC PACKAGE. The employee looked me dead in the eyes as he handed me these bottom-tier dirt skis. I suppose Powder House now likes to intentionally attempt to DEFRAUD customers that they believe wouldn't notice. Never renting from here again. Pathetic excuse for service and value, since they seem more than happy to screw you over.
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January 2024 by Caroline Tobin
We stopped in to get some local knowledge about the XC trail conditions and rent gear. After speaking with a couple shop employees we opted to just go for a snowy stroll as they suggested the XC trail conditions were likely sub optimal. The younger employee gave us a great recommendation and we had a great time. We will be back to rent/purchase from Powder House in the future based on the great service they provided us.
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January 2024 by Louis Hubbard
Every trip to Bend this is where our family stops for rental gear. Friendly service and great prices.
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January 2024 by Andrew Hanna
Sharks when you return the skis. Make sure to purchase the $3 rental insurance as they charge 150% of the rental cost for even the smallest new scratch on equipment when you return the skis, regardless of whether or not the skis were already scratched when initially picked up (even if you show photos). Rentals are great otherwise.
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January 2024 by Ken Clark
We went in to Powderhouse looking for some boots for my 16 year old freeride-skiing son. Cory help us with a really high quality, patient, and well informed boot fitting. Cory spent an hour with us, and did a great job recommending boots, making adjustments, and determining fit. In the end we bought some footbeds, and opted to try on a few other boots, in hopes of finding the right option for our son. We will be back, and have been buying boots here for all 3 kids for over 10 years now. It's a great shop.
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January 2024 by Brady Romberg
The Powder House is the only Bend Ski and Snowboard Rental House for me. I’ve rented around town, but over the past 3 years this is the only place I have rented from. Today our trip was cut short due to a COVID outbreak. We returned our gear a day early, and they complete refund for our final day of rentals. Like getting COVID and missing out on our last day of skiing isn’t enough. This is a classy business with amazing customer service that embraces the Bend Family Spirit.
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December 2023 by Jason Vartanian
I just had a wonderful boot-fitting experience at Powder House on Christmas Eve! John was super knowledgeable, easy to talk with, and attentive to detail. I’ve had trouble finding the right boot setup at a different ski shop, but John meticulously worked through the whole process starting with a proper footbed, and I couldn’t be happier with the results. After getting my boots dialed in, John worked with the shop to quickly get my bindings adjusted and I was on my way. Huge thanks to John and the rest of the Powder House crew!
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December 2023 by Emma Rose
Went to Powder House with my bf who needed new snowboard boots. By chance, he was fitted by John who took great care to get to know his riding style, preferences, and feet! John was thorough, patient, and had us laughing the whole time. I came back the very next weekend looking to have the same experience. I specifically requested John, and while I tried on several pairs, I ended up buying the first boots he had suggested. It was so neat to be guided through the process by someone who knows the science and the art of the fit. Highly recommend paying Powder House and John a visit!
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July 2023 by Alex Uniack
Awesome experience. Got hung out to dry by another rental place in town and these guys saved the day. Great service, super knowledgeable, and friendly folks. So refreshing to run into a place like this.
