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February 2024 by TJ Arthur
We have had nothing but a great experience with the Grooming department. Our dog has always come out looking great . We have never been disappointed.
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February 2024 by Lavon Price
Great prices and friendly staff
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January 2024 by alice d
Great choices and super friendly staff
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January 2024 by K. Story
I brought my previous dogs here for puppy training. Zhiva didn't get that benefit thanks to the COVID lock down, but we came to give her the opportunity to do some sight seeing. She's an impressive girl. The employees were friendly, the place is clean, the atmosphere is relaxing. A pleasant break during the monthly shopping trip, which I hate.
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January 2024 by Chris Garciduenas
My friend got exactly what she needed.
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January 2024 by kyle scott
Amazing staff! Ask for Jessica!
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December 2023 by Noah Richards
Kayla is so fantastic!! She helped me get my dog grooming appointment set and walked me through the entire process!Thank you Kayla and the entire PetSmart teamHighly recommend
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December 2023 by Karen W
I can’t thank PetSmart enough with being so generous to help out for the holidays. Jason and Jordan were so kind to gift us stuffed animals for all the elderly residents at the Assisted Living Facility. Talk about stepping up. They were so accommodating and helpful in so many ways. Make sure when you go in, you just say “thanks” to them for being really special people. This is the 4th year they’ve helped me out.
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October 2023 by Kristin Cruz
Staff is friendly and willing to help you search for what you are looking for. Great variety of pet items. Become a rewards member and save $.
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September 2023 by Richard R
Whoever you employ that drives a Black Dodge Ram with out of state Pennsylvania plates needs to be talked to about there driving characteristics. It’s not good advertisement for your company having someone park in your lot and go back into work after driving like a complete idiot for miles including almost running an elderly lady off the road. I plan on emailing Corporate as well in regard to this issue.
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September 2023 by Candice Orlow
If I could give no stars I would! I dropped off my dog early and they said that was perfect as they would be able to start on him right away,, They called me two hours later stating they couldn’t groom my small dog, they had him tied up in a kennel in the back covered in feces! He wasn’t that way when I dropped him off! He was crying and shaking. They had me come in the back to get him out of the kennel. I will never go back!
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September 2023 by Megan
I ordered a 40 inch long kennel online forpickup at the Bend, Or location so my puppy could fly to her new adoptive home. I didn't realize till I was prepping the kennel that the kennel we were given by the Petsmart associate was a 48 inch long kennel. I had hoped it wouldn't be too big and we drove an hour to the airport, gave them the kennel only to find out it was 8 inches too tall.We don't only had to deal with the tears of flying her to her new home, my father-in-law adopting this puppy drove three hours from southern Virginia to Northern Virginia, got a hotel room just to pick her up in the morning. So not only did he have to wait a whole extra day, we had to get up at two in the morning to fly her out the next day so that he could pick her up. this associate female at Petsmart completely messed up everybody's schedule, we broke our hearts because we have to do this again. Immediately after being rejected by the airline we had to go spend another $200 on the proper crate. This mistake has inconvenienced a whole bunch of people. How hard is it to pull the correct order that a customer places online… I will not understand the incompetene.Now I need to go to bed so I can wake up at 2 AM to get this pop to the airport at 4 AM because of this lady's mistake
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July 2023 by Sydney Newton
Emma Ackley is the best groomer!! My dogs always look so good everytime they go to her, highly recommended her for your dogs grooming:)
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July 2023 by Brian M Shannon
OMG!!! I got a call saying she was badly matted and they would need to go shorter. BUT THEY SHEARED HER like a sheep!! They demonstrated no imagination or creativity whatsoever. Her ears...her tail...her legs...ALL SHORN!! This is the WORST possible outcome. I've never seen anything like it, and will NEVER take her to Petsmart again!
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July 2023 by Yvonne Drury
Employees always greet us as we enter the store, and checkers are efficient and knowledgeable.
