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January 2024 by Brenda Sisco
Always have what the puppies need
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January 2024 by Captain Gray Graham
Very messy, poor service
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January 2024 by Marilyn Garisto
ASHLEY from the Bend store is amazing. She is a 1 woman show. My dog Buddy loves her and she does a great job. Be patient, she has no help. Also, I went to make an appt. for grooming on the website and it said I had to come back later. Finally got an appt but my number didn't pull up my dogs Vax info. So Ashley had to cancel the web appt and remake it and th Vax info pulled up. That is a web glitch.
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January 2024 by Erin Haley
Very clean, well stocked, associates were helpful and friendly
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January 2024 by Lee Kines Courtel
I like that they keep track of my purchases and accept returns
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January 2024 by Lavon Price
Always a fun shop
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December 2023 by Kast Gregory
The Good- You can get most of the basics here, and the prices on food and treats are fine.The Bad- Staff has no product knowledge, at least on my four trips.The Tip- Do homework if buying anything you are unsure about before going in.
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December 2023 by Kelly Gutierrez
Very friendly and helpful. Colin was great at finding what I needed!
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December 2023 by Leann Runge
They carry a lot of dog and cat stuff. They have a decent aquatic section, but they do tend to have signs on a lot of tanks of quarantine, a lot. They do the better thing where the poor little things are in cups with no heat or food. And if they do feed them, then they're swimming around in poo. I just hate that industry. To be healthy. These guys need to be in much larger containers, with a heater with plants. It's not like it can't be done. I've been to plenty of other fish stores, that dedicate a wall, just to house bettas in bigger containers with plants. In fact, I saw a PetSmart that was doing this.
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November 2023 by Barbara Damewood
I love the products the company has. But the customer service at this store is horrific. The employees don't smile or even attempt to show any customer service skills.
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October 2023 by Lorenzo Maestas
Wide variety of items available for purchase. Associates available to assist nearly straightaway. Store was a bit unkempt in regards to restrooms and outdoor trash which was overfill.
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September 2023 by jenna vivanco
I had signed up for a repeat order for my dog food. On my second delivery, the dog food sat in a “pending” state for 4 days. When I called customer service all I got was an I’m sorry with no explanation other than once it’s ships it can take 5-7 business days. I called again the next day when I saw my order was still pending. The same response. I don’t understand what the point of scheduling a delivery if it’s going to be extremely inconsistent. At that point I was out of dog food and decided to cancel all further orders. I already knew I was going to have to make an abrupt switch and now deal with diarrhea from 3 dogs. I am very disappointed and hopefully you can offer a better explanation as to much needed products are remaining in a pending state for so long. Especially on a reoccurring order.
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August 2023 by Dave Watson
A lot of items for pets to choose from at decent prices. I bought fish here a couple of times now and each time upon introduction into my existing tank of 50 gallons, a disease or fungus was introduced into my tank, killing every fish existing in and forcing me to sterilize and start totally over. Sucks, especially when you have a colony established for some time. Have not had bad results like this from other places such as Aquatopia in Bend.
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July 2023 by Dar
I like the scoop able kitty litter called Sophresh, and then you can refill that same container for a bit less money.
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July 2023 by Aaron Zacharek
I wish I remembered the cashier's name, she was legend! I used the lue and when I cought up to my wife the cashier was coming around the register to give her a big hug, both were laughing and all smiles, my wife said it was exactly what she needed, she felt "seen" it was so important to me that I'll never shop anywhere for my pets again. Highly recommend!
