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February 2024 by Beverly C.
Today was the first time we used Pet Salon of Bend, and we couldn't be happier. We have searched groomers and their reviews for weeks, and settled on Terri. She has some great pictures on her website and we used a couple of those to show her what we wanted and then Terri asked us some important questions about our little guy - things we never would of thought to ask but were really important. Jack came home smelling great with a perfect cut and most importantly he was happy! Not stressed or upset, he had energy and you could tell he felt so good and pampered. Jack doesn't like getting his legs brushed or groomed, Terri noticed and still did a great job on his legs and feet. He doesn't particularly like to be put into a kennel when he's done either, like his old groomer use to do and when my husband got there to pick him up, he was sound asleep, laying on the floor next to Terri as she groomed another dog! We have absolutely found our new groomer!
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October 2023 by Pam J.
We brought our WestiePoo, Mia, for the first time, for the full groom - trim, bath, ears, nails, teeth and glands, with Terri. We are so pleased with the shop and Terri! We are quite picky as far as the styling goes - we don't like her cut way short, and we showed Terri a few photos of what Mia looked like when we first adopted her, and hoped for the best. Mia looked awesome when we picked her up, and smelled delightful! And what could be cuter than a little puffball with a tiny pink bow on her head with a big smile! Yes, we have found our groomer! Thanks, Terri! I'm
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July 2023 by Joey Hutton
SHOUTOUT to Terri for taking such good care of my baby! She looked so cute and perfect. She’s normally scared of the groomers so I was surprised once again she was just chillin and wagging her tail following you around when I walked past the window..Awesome job once again! She smells so good too!When we pass through town again we will stop by again. I recommend this place to anyone! Great VIBES and a nice lady that does the job right! Thanks again TERRI
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July 2023 by CHERIE HUBER
Terry is wonderful!. She takes the time with the fur babies. And is passionate about her job and making sure the puppies are looking good. Sherlock and I thank you.
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May 2023 by Susan Kneeshaw
Terri was thorough butgentle with our hesitant pup.
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May 2023 by Matthew Krunglevich
In general bad service and sub par quality of grooming. We went here once and we're very disappointed in the grooming. Tried again and willing to give more instruction. But, they were closing when we were arriving for our appointment. Messages left unreturned. Lots of other places to go with better locations, service, and prices.
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January 2023 by M Breedlove
Great place! I was in search of a place to start taking my dog regularly, and we love it here!
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December 2022 by Margie Pettit
Such a wonderful place with kind and caring staff. My dog looks beautiful!! They are also very reasonably priced. I’m so glad I found them.
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December 2022 by Kristin S.
This place is AMAZING! They are super great with my pup and the cut was perfect. I am super fussy with my pup and trust them 100%. There isn't a better groomer in Bend, and the customer service is personal and professional. I will never go anywhere else, thank you Pet Salon of Bend!
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October 2022 by Cooper Drinkward
Fair warning: If dreadlocks are present service is denied immediately.Probably fine if your dog's fancy new haircut needs an update.The whole interaction felt stiff and anxious; an unusually uncomfortable denial of service.
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October 2022 by Kelly Gillespie
Awesome place to take your furbaby for a bath and or grooming. Such a cute and clean shop. Staff is friendly and very professional. Very reasonable prices.
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October 2022 by Ej G.
I speak for Beatty, my miniature schnauzer and myself when I say we are "over the moon" at having found Terri!! Not only does she do a beautiful and thorough grooming, she is the kind of caring and compassionate person that a pup like Beatty, who is 15, needs and deserves. And the salon itself is quiet and comfortable, another big plus! Having just moved to Bend I am so grateful to have found you, Terri!
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September 2022 by Deanna L.
Porter loves Terry and the extra specially attention. Super cute salon and love that it was quiet and calm. We will be back!!
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January 2022 by K S.
Kaylie was great! I went to her for many years for both my dogs. But, she sold this business to move to Texas. The new owner, Terri, is not a good business woman nor pleasant nor understanding of customer service. Today, I was scheduled to have my very 1st appt. with her since Kaylie left. We made the appt. for today back in early December. I texted her yesterday to confirm for today, and she texted back that she did NOT have me on the schedule for today. Then she texted back that she DID, but I misread the 2nd text, and thought she was just reaffirming that she did NOT have me on the schedule for today. My mistake. I then texted that it was Ok, I could wait until the next appt. on Jan. 26. She said she was booked for 1/26, and then clarified that she DID have me on the schedule for today. So then I called to figure out what was going on, if I had an appt. today or not, but she didn't pick up, so I left a message to that effect. Then, I texted back that, while I was "confused," I would go ahead and bring my dog in today. She then texted back that she had "already filled my appt. time for today" (in the 10 mins. we had been texting?... sure), and that "it wasn't going to work out" and to "find another groomer." I said "What, why?" but she just reiterated that "it just wasn't going to work out." I asked why again and how had I offended her, but she did not respond. That was the total extent of our texts that took place over about 10 minutes. This was a miscommunication that began with her. But instead of apologizing for the confusion - as any good business person should - she simply dismissed me w/o explaining why. She obviously is wound tight. So, I am going to Deschutes Pet Salon on Wilson Ave. in the future. Prices there are the same as hers, and they are very pleasant and happy to take you on. I contacted Kaylie and told her about this. She said she had heard from a few other of her former clients who also said they'd decided to go elsewhere and/or had issues with new owner Terri for unnamed reasons. Kaylie said she was really disappointed to hear this. So let that be a warning for other potential customers. Terri is most definitely NOT Kaylie! Needless to say, I do not recommend this business. The new owner is unreasonable and is extremely overly defensive about a simple miscommunication that she started. Should you go there and later have an issue, good luck having it resolved in a civil manner. Update: Contacted another pet groomer for appointment information. I mentioned Kaylie (former owner of the Pet Salon of Bend) had recommended her. She asked me why I was leaving Pet Salon of Bend, and said she was just curious because she had gotten about 20 former Kaylie clients who didn't want to continue with Pet Salon of Bend. And she wondered why. So, I told her my experience. That should tell you something!
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December 2021 by Alicia U.
I have been taking my dogs here for 5 years, every three months. There has recently been a change in ownership but before that my appointment kept getting canceled. After getting pushed back 6 months I show up for my scheduled appointment and my dog wasn't on the books nor was there a record of us. The new owner said she would fix this and give me a call within the hour, that was 4 days ago. I'm fed up with the mismanagement and will be forced to look elsewhere.
