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April 2024 by D H.
We boarded our dogs several times for daycare & overnight boarding for over a year & half & paid a couple thousand dollars. You'd think there would be decent customer service if you're a regular customer. Not the case. Most of the time we'd show up & they'd question us about vaccinations which would cause lengthy delays for us & was super frustrating because we always kept up with the shots & ALWAYS turned in certificates. After a long delay most of those times they'd figure out "oh we see it now" or "or we found it it just wasnt updated in our system". Or if parvo or bordo was due then we'd pay to have them update it. Yet they still would lose track of their own vaccinations & we'd go through the same issue the following visit. The most frustrating part is that I submitted vaccination certificates several times (they kept losing them) over the entire period we boarded with them & always kept the dogs updated. Last week we showed up for overnight boarding & we needed to get out of town by a certain time, well again they insisted one of the dogs needed all vaccinations including rabies. Not accurate- her rabies wasnt due for 2 more years & I was fine with them doing Parvo & Bordo but the girl insisted she was due for rabies & told me they cant keep her. Keep in mind Id run into this issue with rabies certificates 3 times in the past year & had given them the certificates on 3 different occasions because they weren't organized enough to keep up with them. We were scheduled to go out of town so this was a very stressful situation to hear they cant keep my dog when she was in fact updated. To make it worse the girl was extremely rude & condescending. So my poor dog had to be in a cage by herself the whole time since my vet was closed. So after making us very late yet again & dealing with poor customer service they call my Vet the next day (btw my Vet said the girl who called was very rude to her) & find out sure enough she isn't due for rabies for 2 years. Pet Paradise had made a mistake yet again. And again, I had turned in both their rabies 3 times in the past year due them losing the paperwork. I did not get an apology from the staff or Manager. Yet the manager called me afterwards but not only did she not apologize for their mistake but she tried to blame me for the situation even after I explained the entire situation to her. She was rude & did not care about how many times weve dealt with the vaccination delays & poor customer service. She just kept defending the staff person & literally blaming us which made no sense. We've always found 2 of the staff & the manager are not nice, not professional & have very poor customer service. They are really disorganized & IMO I think its awful they dont let pet parents see the back area where the dogs go...all my years boarding at different places ive never not been able to check out where my fur babies will spend their time in order for me to be sure its safe & they actually get cared for. Lots of red flags I wish I'd paid attention to early on. We have found another boarding facility that is vastly better, great customer service & way more appropriate & affordable. I recommend staying clear of Pet Paradise. Id give a negative star if it were available.
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March 2024 by Dana Coffman
Clean, friendly and tired puppy!
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March 2024 by Harley Coldiron
I can't recommend this place enough - the facility and staff are top notch and take really good of your pets. They are all so kind and truly care and love your pet, I was so nervous at first but our two puppies absolutely love this place and the staff, they want to get back ASAP.
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November 2023 by Bear
Great first experience!
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September 2023 by Shari
I've boarded my pack twice at Pet Paradise now. Both times were great experiences. Especially the second time, last week. The person helping to check in showed genuine interest in the dogs, and was patient with our senior shepherd, who was hesitant to be led off. It's probably more difficult for the humans than it is for the dogs, and I highly recommend the "happy text" so you can see how the dogs look throughout the stay. My girls all had their tails up in each photo, and it put a little extra pep in my step seeing them. The kennel worked with us on last-minute arrangements for picking up, and it all worked out great. The dogs were very happy, and so were the humans. Would highly recommend!
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August 2023 by Karman B.
This place is truly one of a kind! They love my Lola girl so much! Pet Paradise, your staff always go above and beyond to make sure Lola's stay is a happy one. I can't thank you enough for taking such good care of her. Thank you, Karman & Lola-bug
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August 2023 by Sandy H.
My dog, Merlin loves it here. They take great care of him and he comes home happy and tired - and bathed if I choose to add that on. Awesome staff and location.
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June 2023 by Sandy Henderson
My dog loves Pet Paradise. They do an awesome job.
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June 2023 by Dallas Calvert
Wonderful place, great service, and the best part is how excited our dog gets when we turn into the driveway. He goes crazy! And he always comes home happy and tired.
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March 2023 by Sexygreentomato
Great service, and great prices, everything was just great there.
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October 2022 by Jeanne Z.
We live in Portland, but were in Bend for 5 Nights. And, our little dog Maya stayed with us for most of the time. But, we were planning to do a big 25 mile Trail Run near Three Sisters Wilderness and our little senior-citizen Dog Maya wouldn't be able to hang with us on pace or distance. And, so we opted to check her in for two nights at Pet Paradise from Oct. 6th through Oct. 9th. ANd, they were very easy to work with before we got to Bend, making the reservation was clear and really straight forward. Additionally, when I checked Maya into the site, it was a pain-free and really smooth. They asked a a few questions and verified some information. Maya followed the staff into the back room. ANd, as I got in my car- and drove around the parking lot to leave I saw Maya free-roaming in this green- grass (securely fenced) area. And, it was such a sweet way to leave to see her comfortable and enjoying the fresh air. And, ultimately we picked our dog up a day early, but the Pet Resort was really accommodating and easy to work with as we picked her up earlier than expected. I have explored different dog boarding places over the years, and this by far is my favorite. If we are in Bend again and need a place to keep our dog or doggos, I will definitely use Pet Paradise!
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September 2022 by Alex Neville
Our dog may love it here more than home. He gets to play with all the dogs and comes home exhausted and happy.
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August 2022 by Elisa Brown
We love this place. Super convenient for drop-off on the way to the airport.
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July 2022 by Bret T.
We are from out of state (Texas) and if we could give them 10 stars we would. This is our first pet play day and our little Charley was so tired from the fun and excitement he slept the entire night! It was a perfect place to let our puppy stay the day why we explored Bend. We only wished that we had dropped him off sooner! We felt safe and secure for our pup the entire time!
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July 2022 by David H.
My dog loves it there so that's all I need!Staff really helpful. If my dog is happy so am I.
