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February 2024 by Ruth Mallen
Great customer service!! Efficient & sheshowed me my options. I will be back!
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February 2024 by Stewart S.
Dirty store. The guy working the register must been having a bad day. Didn't get the feeling he wanted my business.
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April 2023 by Jenny D.
I stopped in to replace my squeaky wiper blades and Aubrey was a super star. It was busy and she was able to check that I chose the correct ones (I didn't), and install them for while answering the store phone on her headset. I am thankful for her help and the new quiet wipers!
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January 2023 by Debbi Walker F.
I went in this store this evening to get some windshield wipers put on the car. When I walked in neither of the two young men behind the counter said anything. I walked up let them know I was needing windshields wipers. They told me what isle to go to. When I asked for help, TJ, the one guy behind the counter again told me to go to isle 4. Several times I asked for assistance, and he very unwillingly, would respond with very short answers of where they were and what styles there were with NO ACTUAL help. A minute later TJ came walking down the aisle and said, "Do you need any assistance?" It was as if I didn't even ask several times earlier. I really did need help getting the windshield blades off and putting the new ones on. I ended up taking the old ones off myself and TJ came out and put the driver side one on for me. I had to do three returns to get the right size for the passenger side. I know their computer gives you the recommended sizes, but I really did want a longer windshield wiper for the passenger side being that there was still at least 4 inches of room that it wasn't even catching on the small recommended size. Hence to say on January 1st of the new year 2023, I did not have any kind of good experience at O'Reillys on Highway 97. I DO NOT recommend this store.
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November 2022 by Joey H.
This store sells more items for the inside of your vehicle rather than outside except for liquids. Well knowledge staff and computer search available. The most tricky part to find I've found are sun shades for older or smaller vehicles.
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April 2022 by Jake S.
this is my go-to auto parts store. good selection and good prices. staff are knowledgeable. no issues here.
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January 2020 by Andrew S.
This is my go-to parts store in Bend. Friendly, knowledgeable folks and they pretty much always have what I want.
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December 2019 by Nick B.
Went to go get an oil filter and some oil for my car. The woman at the register was mean and when my grandpa paid she didn't do his discount for working in the school district. I won't be coming here again.
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November 2019 by Cindy Lynn Akin
Yes, they were very friendly and helpful. My husband and I were having car troubles and ran into a customer named Aaron who happed to be a mechanic and helped us out tremendously. Great experience with this store and it’s customers!
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March 2019 by Robin S.
O'Reilly is probably my go-to auto parts store and has been even before moving to Bend. It carries most of what DIY car folks need.
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February 2019 by Daniel H.
I thought it was a great store. Just passing through town and needed chains to go over the pass. Ordered online the night before and picked them up at open the next day. Clean store, nice people, no issues.
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January 2019 by Jay V.
Great service here I recommend coming here for any help about your cars! George is so nice and helpful.
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December 2018 by Greg K.
So, my girlfriend is trying to exchange a battery that was not purchased at O'Reilly. After being watched struggling to get in the door and being watched standing, waiting, and carrying an automotive battery she waits to be helped by someone. She see the sign on the wall and confirmed by the person helping her that battery core exchanges are a $10 in-store gift card in exchange for the $18 core deposit, whatever. So the guy could not figure the gift card out and calls over the manager, Adrian, to assist. Adrian refuses to give a $10 gift card and insists it is only $5 even though the poster behind her clearly states $10 gift card. Frustrated, she grabs the battery and leaves the store, clearly struggling to exit the store with the automotive battery in hand, but no help as employees just watched. Went down to a local store, Baxter's, and the man behind the counter saw her and grabbed the battery from her and proceeded to help her. During the conversation with the Baxter's employee he noticed her jacket had battery acid on it. He gave her a towel, helped wipe it off, and gave advice how to best avoid a burn in her $300 jacket. Yes, the jacket is not O'Reilly Auto Parts fault, but really, customer service, or any resemblance to it, Might have prevented the problem. Give your money to people that care about helping you. There is a Baxter's in Sisters, Redmond, and two in Bend, one at the north end of town and one at the south end I would recommend them
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October 2018 by Lynn H.
I had an absolutely great experience here today. I was acknowledged quickly by Spenser who helped me get the correct battery and wipers and then helped install them as well! I've been to many auto parts stores where I've been overlooked and ignored (because I'm an elder female?) but not here!
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September 2017 by Sara G.
If I could leave a negative review I would. This store has the worst customer service I have ever seen. I purchased 2 parts for my car in July of 2017 and here we are Sept of 2017, my car still isn't fixed, they have replaced the 2 original parts with 4 additional parts that were defective. I have spent over $1,000 in labor taking my car to different mechanics because they can't figure out what is wrong, due to my car having "brand new parts" of the issues it is showing. I manage a hotel and if I ever gave my guest the customer service I have received from these idiots I would lose my job in 30 seconds. I own two vehicles personally and my father and brother both own 2 each, we will NEVER again purchase anything from O'Riley's Auto Parts!
