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January 2024 by Dwain
Great service
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December 2023 by R Jones
The staff is always gracious and helpful. The machine shop in the back is steller as well!
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November 2023 by Jody McDonald
It can be very busy, it is a great place with very helpful staff. Wednesday is ladies day with a 20% discount on anything not on sale. If they make it Napa can find it,they may not have it, but they can find someone that does.
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November 2023 by Becky Camp
Friendly, helpful staff who are always willing to help.
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September 2023 by Bar Towing Inc.
Always helpful just dug oiut wiper blades after a loopooong search for the right parts
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September 2023 by steffan paul
If you need to go to Napa Auto on 27th st. Bend Oregon for any car part and want someone that actually knows and cares about what you are looking for it would be in your best interest to ask for Jody. She has excellent customer service and will not stop trying to find what you want. She is God's gift to Napa Auto parts.
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September 2023 by Glenn Teeple
I was helped by one of the ladies in their and she was Great
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July 2023 by Topsy Kretts
I just tried to buy 2 qt of oil where the price was different at the counter as it was on the shelf. When I asked. They told me it was a cat tax. I said we don't pay taxes in Oregon and I asked for my money back. In which case it became a big deal. And they wanted to change because they didn't want to do the math. The woman at the counter ended the transaction by calling me a c***. All I'm saying is if the price was the same on the shelf as when I got to the counter. I wouldn't have had a problem.
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July 2023 by Curt Swanson
Most of the guys down there pretty friendly and helpful a few of them are not helpful or friendly but they usually don't last long all the guys that have been there any link the timer friendly and helpful. They have a great selection of parts and they deliver if you need it
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May 2023 by J Lindeen Brown
Visited the store on 27th on a Sunday afternoon with a unique dump truck situation. Mike knew exactly what we needed, had what we needed in stock, was prompt and courteous, and we left very pleased! Mike’s a gem, and NAPA’s an excellent store.
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January 2023 by Robin Rife
Every time I've been in this store, I'm relieved to find that customer service has not died. The staff is kind, helpful, not patronizing, and goes above and beyond to get me on the road safely. Thank you HDAS!
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December 2022 by Mirror T.
First, I am a very calm nice guy. Never want to bug people or write bad reviews just for fun. I love people. So, I went on line today and ALMOST ordered a new battery but thought I'll pay for it when I get down to NAPA. The price on-line was $119.00. (I could have ordered it, but chose to pay in-store). So, I called NAPA on 27th to make sure they had my battery. A guy said they "have 3 in stock" when I arrived the same battery as 189.99! (To me $70.00 is a lot of $) So, l told woman employee 'I JUST drove from the west side of Bend'. She said 'What is that, 4 miles?" Basically saying it didn't mater that it took an hour drive total out of my busy day. I almost blew up... but turned and walked out. Can NAPA answer this question. "WHY do companies hire people that loose business" A simple "I'm sorry"? There is NO customer service here! I WILL NEVER step foot in a NAPA again. You obviously have too much business and DON"T NEED MINE! Unbelievable. Bye.
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November 2022 by Merrill Elce
Story time, here at Napa was helped by a rude, short, fat woman named Julia. I went in for a timing chain cover gasket and rtv. Asked if she could help me get the right rtv and she said it doesn't exist. That they don't make it. Was very rude and said I didn't know what I was talking about. Went to get the gasket and then told me it came with rtv. I said well I'm not that stupid if it comes with it right? Asked again for help to find a tube she yelled across the store how she didn't want to be going up and down the stairs for one stupid costumer. I mentioned that I was the one doing the job and she said I couldn't handle it. This lady needs to find a job more suited to her abilities like Walmart . Thanks Julia you're what's wrong with ppl today
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November 2022 by chad smith
This is just your average Napa Auto parts store I give it four stars because the person that helped me had a bit of an attitude. But other than that it wasn't okay store.
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November 2022 by Kyle Giamanco
Very helpful staff, they got me in and out very fast and were super helpful when it came biting the correct part and with a reasonable price!
