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March 2024 by Jon Sitter
So many flavors!
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February 2024 by wendi thornton
The young woman who served us was so helpful and friendly. The ice cream is delicious. Lots of flavors to choose from, and you can sample them. Prices are great too! I'd like to see some table inside though but the stools were okay. No loud music so we liked it!Wheelchair accessibility: No steps and lots of space indoor.
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February 2024 by Paula Matthiesen
Hand-made ice cream! A large variety of delicious flavors and toppings to choose from. They even have a special ice cream for your pup, Moose the wonder dog loved it.
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January 2024 by zachary paul
They are so good love me some ice cream.
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December 2023 by Erin Steff
We’ve tried this establishment 3 times and every time was bad customer service. The first time the line was huge but no one was taking orders despite there being 5 people standing around. We stood first in line for 20 minutes without anyone taking our order. The second time was ok so we tried for a third visit. The door said they closed at 10 so we assumed that was accurate when we entered at 9:20. At 9:40 we were very rudely kicked out. It looks like they do close at 9:30 based on the Google hours but this wasn’t clear to us because the hours on the door were wrong. I get that they wanted us to leave but the way it was done was extremely abrupt and rude. Expect ok icecream and bad customer service if you come here.
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December 2023 by Ed G.
Good ice cream! Everyone seemed happy. I don't really have a lot to say. The kid was nice. We'll be back:)
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December 2023 by Tamara Hoover
Delicious ice cream! Atmosphere could use some music to liven it up a bit. Also, would be nice to have customers line up so that while you wait to order, you can actually see the menu options above the service counter. Otherwise, it holds up the line when people still need to decide.
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November 2023 by Samantha R.
I just had the worst service experience I've ever had. All four employees working at 8:30pm on Friday night should not work in service that was absolute entitled rudeness like I've honestly never seen before. I ordered online and prepaid so I could pick up my order and go home quickly. I stood inside that place for almost 20 minutes before anyone even acknowledged me (mind you I am 1 foot away from the register staring at them the entire time). Two of them even made eye contact and then continued with their apparently very important conversation as a line built up and they did not greet a single person. They wouldn't say hi to me or anyone else and as a small business owner with employees I was just flabbergasted. As someone who spent years working in restaurants I was disgusted by this very clear entitled I don't give two craps attitude. After 18 minutes (yea I started timing it at one point because of how insane this was) one employee came over and I had to ASK HIM where my order was. His response? "Oh you're waiting on something?" Um ya dude that's why I'm standing here under the sign that says pick up. He just said okay you're in the right spot. And didn't check on my order at all. So then I wait even longer and then one girl who has been there the entire time head buried in a project but again not acknowledging a single customer or me comes over and says "do you have an order?" At this point I'm pretty pissed. They essentially pretended I wasn't there for 25 minutes and turned their backs to me the second they saw me like little immature kids hiding from their moms body wanting to leave their friends house. I could not believe how rude and blunt they were about it. Multiple customers in there were rolling their eyes and glancing at each other with huge eyes in disbelief at the group mentality of "f you guys we hate our jobs". Turns out my order was sitting in the back the entire time. If they had just checked or even said one word to me I could've saved 30 minutes standing there pissed off. That was the worst customer service I've ever had or seen and I've spent 10 plus years in the industry. That was awful. I hope the owner sees this they really need to because WOW. I would want to know if the people representing my company acted like that. Insanity. Time stamped 8-8:30pm November 10.
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November 2023 by Joanne Rice
Great ice cream...good service( a young guy with curlyish hair) was kind and helpful. Clean atmosphere... wish I lived in bend to try all flavors!
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October 2023 by Jess D
Ice cream is ok. Melts fast. Nothing special. The big issue was I ordered 5 different add ons. $1 each. They put maybe .25 worth in each container. If you charge someone $1 per add on item(sprinkles, hot fudge, etc) at least fill the bowl. Don’t use the lid as a bowl to pretend you put more in than what you did.
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October 2023 by Michael Lui
Our favorite ice cream shop. Came here last night and had the pumpkin pie ice-cream - it was amazing! So glad Bend has their own Handel's location.
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September 2023 by P. J.
The ambiance is sterile and lacks comfortable indoor seating. The outdoor seating is in the bright afternoon sunlight. The ice cream is average, ok, but nothing special. The service gets the job done but sterile, like the location. I was sad because we could use a good ice cream parlor on the south end of Bend.
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September 2023 by Abhay Doshi
We ended up here only because it was open late but one of the best ice cream places I have been for long time.Special curls to very friendly staff, who were very proud, helpful and happy to help.
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September 2023 by Lori McAfee
Huge list of fun flavors and the quality is super. Every time I am in there, the staff is so friendly and helpful that it is a pleasure to wait and watch them scoop it up fresh!
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September 2023 by friddle32338
Ice cream is good but I literally just watched a girl pick a plastic ice cream cup off the ground and out it back with the new ones she is gonna service someone icecream in a bowl she just dropped onto the ground. If that’s what she did in front of me I’d hate to see what she does when nobody is watching I cannot believe that lol scary
