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October 2023 by Olivier L.
I'm in this store just about always for home projects. As a recommendation... hack the system by ordering online first it's really a better option since in store can be hectic. Tend to shop late at night to avoid crowds and makes the experience much easier for those of us crowd-avoidant folk.
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October 2023 by Jeff R.
If there was an option to give minus 10 stars I would. Purchased a garage door opener online with installation package. Contract says I would receive a call from the installer within three business days. Two weeks later and daily phone calls to Home Depot and still no one has been able to help me move this process along. Every time I've been told they would call back with an update and it still hasn't happened once. The level of incompetence at this store is astounding. Save yourself the trouble and just go somewhere else. Its a shame that in 2023 customer service is officially dead. If you're looking for this service, it is a service they clearly cannot fulfill. You've been warned!
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April 2023 by Cliff C.
Bend Home Depot screwed me up and it cost me a lot of money.I called about ordering some items that were special order and needed for a large project. I had 3 people ready to go to work and had been planning this for a month. Everything was in place. A week before the project I ordered the items from Home Depot in Bend to pick up. I make the order by phone as I live 250 miles away.The item was supposed to be in on a Thursday but could be Friday. I called Thursday and it was not in so Friday I called and found out that the item had never been ordered.I WAS. NOT HAPPY!!!!Now I had to let the crew know that Home Depot screwed up my order and the item will not be in until the following Monday (ordered through Parr Lumber) and we won't be able to get to the project until Tuesday.Now I have two days to do 6 days of work because my crew only allowed for a week of work. They are good friends and I was going to pay them and I offered to pay them for several days extra because they set aside that time to help me. I am 75 and can't do a lot of the work.Thanks Home Depot. You cost me money and time and I still don't have the items.
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March 2023 by Kirsten E.
Always a great experience here. Recently had a dishwasher installed and the technicians Bryan M & Jacob P were incredible! Communicated their arrival time, were quick, clean, tidy, respectful & enjoyable to chat with during installation. Very appreciative of their hard work and how comfortable my family felt during delivery. Had some good banter during the installation and the dishwasher was set up perfectly. Would highly recommend!
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September 2022 by Steve H.
So, after many years my electric stapler failed in the middle of a job. I have been a loyal Home Depot customer several decades. I am no rookie, so I looked up a replacement stapler and store shows 3 in stock. I drive the 25 miles to my local store to buy more insulation rolls and a new staple gun. Can't find the gun in the listed location so I ask one of the help to find it. The person says "yes we show 3 and I will get one for you." Why wasn't it restocked on the shelf? So I go get the insulation and it is still in the isle not unpacked or restocked either. Mind you, it is sitting in the isleway still banded and shrink wrapped. I cut the banding and shrink wrap and get the insulation lodes on the cart to return to the tool section and get the tool. Oops, the box does not contain the tool but something else. No other options possible except an electric stapler kit at twice the price. Ok, I buy it and it is dead on arrival when I try it at home. If management reads this, the moral to the story is instead of the staff standing around, get them to restock the empty shelves in a timely manner so the isles are clear and mistakes in inventory are discovered timely. I need up getting the stapler at a local Ace hardware that was actually closer to my home.
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July 2022 by Rogen B.
One employee was extremely disrespectful to my mother and others leave partially loaded carts strewn about the aisles making it next to impossible for shoppers to use.
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June 2022 by Grace H.
Today I went to get a gallon of paint. We had a very nice older lady helping us. Their were 5 of us that wanted paint. Well, there were 3 guys standing and she asked for help ( 1 of them was named Steve). They all walked off. Then one guy was restocking and my husband asked if he could help. He told my husband he was busy. My husband then went to the service desk she said, they were trying to find somebody to help her. Why would you have a 75yr old lady picking up 5 gallons of paint. We have shopped and asked for help to buy a hot water heater, we were told just go down that isle. We left and also went to Lowes. We bought our hot water heater. This was years ago, when we were building our own home. Your "MALE staff" at Home Depot should be "ASHAMED" of themselves. She had to get on the PA system when they were right in front of us. Go figure. Then the lady I helped put a 5 gallon bucket of paint in her cart was behind me, she walked out and left right behind us., without the paint. Sadly as for the comment of the older staff, maybe they need the money and have to work. Be Kind to them!
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May 2022 by Bamiduro Olaitan
As way of background, my wife and I have been going through a difficult process with financial issues (for months now) having issues in his home and then him decided to go into forex trading which she needed a monitor who can help and advise her on trade. Long story short, he met ma'am Olivia fx a legit and honest woman (Mrs. Olivia fx) have been doing a great job for my family. My family invested $2,100 and we got an amazing profit of $15,000. You can see for yourself on her details below
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May 2022 by Robby F.
Rude a** old ladies working the registers. If you can't manage the minimal basics of customer service, it's time to retire. And they say it's the younger generations who have bad work ethic/manners, LOL!
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April 2022 by Warren Blake
best prices and best service
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November 2021 by Rick P.
We use the curbside pick up. It works great. I was having a problem with the Homedepot app when I arrived. ( My issue not the app). I called the store and the gal was more than happy to direct me to my product pick area. This was approx 0700 on Saturday. Great service!!!!!
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November 2021 by Krystal V.
The store is always well-stocked and typically clean and organized. They are short-staffed and they're doing their best, so please be patient with them (just like many other businesses right now). I don't have any complaints, just wanted to share my gratitude for this place. =) #ThankYouThursday2021
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September 2021 by Karen Marcotte
wow, so ordered 6 roof panels to be delivered. The delivery person "Ralph" dropped off the wrong panels & then had to PU the wrong panels 3x. What the hell? I hired 2 people today to instill them on my RV cover sides. Well today they P.u. the wrong panels again. I had to pay my workers for 1.5 hours since they showed up on time. But since Home depot came early and take them back, I had no work for the workers I hired. . Im out $60.00 paying them. Then Home depot charges me another $13.00? ill never use them again for anything . ill dispute my payPal charge. i
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May 2021 by Carl M.
I'm curious as to why these reviews are so low.. Cathy at the customer service desk was amazing the other day as was the other 2 attentive workers behind the counter.. All the workers I encounter always have a pleasant disposition, and I've been coming to this Depot for years. I think all these bad customer service reviewers should to relax and be patient. Transplants need to realize they're in Bend and to just calm down.
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May 2021 by Tom D.
worst customer service ever. four employees behind customer no-service counter today servicing no one in sight. i stood waiting for help for three minutes without any acknowledgement. good bye -- i went elsewhere.