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October 2023 by Pablo R
Good. I didn't find what I was looking for but nice store!
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September 2023 by Fallen Gremory
Abbie has been my cashier every single time I've been here, and it's been a nice experience every single time, I'm shocked she even remembers selling me a shirt 2-3 years ago, she even remembered what shirt she sold me (I didn't) she's even convinced me to get a few more shirts and one of the many reasons I keep coming here, it's unfortunate to see her leave. But I'll probably keep shopping here
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August 2023 by Daniela L.
My mother went to this store after a long day of work to buy herself something nice for our family gathering later that day. She came home upset and insecure, saying a worker had looked at her up and down and asked if she was looking for the clearance section. My mom is a first generation Mexican American and can hardly speak english but can very well understand it. nothing is more upsetting than hearing a hardworking parent face discrimination ever.
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April 2023 by Jacqueline Blue
My boyfriend went in to find some new clothes and the staff was super super helpful and friendly! They made sure to make the shopping experience enjoyable!
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February 2023 by Sally Scholl-Brandes
Jessica you are an amazing sales person!! I have purchased so many items from Buckle because Jessica has been so helpful with putting outfits together with everything from hats to jeans, tops, shoes etc. Amazing! Thank you!
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February 2023 by Sally Brandes
Jessica you are an amazing sales person!! I have purchased so many items from Buckle because Jessica has been so helpful with putting outfits together with everything from hats to jeans, tops, shoes etc. Amazing! Thank you!
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December 2022 by Madeline F.
i went into Buckle to pay off the remaining balance of my lay-away (thank you for continuing this service, btw! it's rare anymore). I was very sad and disappointed that somehow, someway, the white boots I had in a rather large collection of items came up missing from my lay-away bag. I am so grateful that Abby (oh man, i hope that is her name!) was there helping me. in a situation that I was counting on those boots for a New Years Eve outfit, the disappointment and frustration was clear, but sweet and supportive Abby made the difference. I could tell, she was just as frustrated as I was, she was very apologetic as she searched that whole store top to bottom - I could tell she cared, and she shared in my feelings. You know, so often people shrug you off when there is nothing they can do and you don't see the empathy or remorse in their eyes - not Abby.She offereed everything she could not being the owner or manager of the store. I'm very impressed with her ability to feel empathy, her tact, problem solving, and just all around customer service during such an unpleasant time in retail. She never did find my boots, but she cared, and i could tell. Thank you, Abby! Such a great example you set for your co-workers and people around about what it means to be of service to others.
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December 2022 by Patricia Town
Wonderful but spendy and worth it!
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October 2022 by Amanda D-G
Great service and product, great store for a more modern country look
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September 2022 by Lance Gross
This place has only improved for the better. Last time I was in this store was probably around 2011 or so? And as others have said, the staff were on the overly sales-y side. But this time that definitely wasn't the case. I came in to return a BUNCH of clothes that I had returned online. I believe it was Colton and Jasmine who were helping (with Jasmine being the main one who was getting everything taken care of). This literally took her almost 3 hours (yes... there was a LOT to return, haha). But she was so cool about it. She NEVER made me feel bad for returning all this stuff and instead, was thankful for me being so patient and apologetic that it was taking so long. The fault was w/ the system not playing nice because i was returning so much.So while I was waiting I was able to get educated on some things about Buckle which I didn't know and thought was really cool.First, any jeans you purchase from them can be hemmed for free! They have someone who comes in once/week (Wed eve i believe) and she takes care of everything. So you can come in anytime during the week and they will pin your jeans where you want them and then you can pick them up later after they've been hemmed. They recommended first washing the jeans after you buy them. That way they've done any of that first shrinking they'll do so you can get a more accurate fit. I actually didn't know they did this and was thinking I was going to need to order a size 34 length and have to pay to have it hemmed because I prefer something more like a 33 (which they don't carry).Second, you can get any style of jean you want in any of the washes they carry. So if I like one of the darker washes, and they don't have that style in your size, then you can request it and they'll get it for you.Finally, they have these 'jean' charts at the back of the store (for both the men and women) so you can get an idea how the different styles might fit. Then as I mentioned earlier, you can get any style in any wash you like. But the chart can be a helpful way to figure out which styles you might like to try first.So overall, highly recommend this Buckle location. Especially for anyone looking for a pair of jeans.They're customer service is truly 5 star. When they determined they wouldn't be able to return all the items in store (again, b/c of their system), they offered to send in everything themselves. They also paid for for it to get 2-day shipping so I'd get my refund sooner than later. And sure enough, w/in a couple days the refund came through.Basically they totally took care of me and saved me a bunch of time.So if you think you might like the style of clothes they offer, I'd highly recommend a visit. And for anyone shopping for jeans, I'd absolutely put them at the top of your list! :D
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September 2022 by Debbie Campidonica
Had a first date wanted to find something cool to wear. Found a really cute jumpsuit and an awesome pair of green sandals. Will go back.
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September 2022 by Lance G.
This place has only improved for the better. Last time I was in this store was probably around 2011 or so? And as others have said, the staff were on the overly sales-y side. But this time that definitely wasn't the case. I came in to return a BUNCH of clothes that I had returned online. I believe it was Colton and Jasmine who were helping (with Jasmine being the main one who was getting everything taken care of). This literally took her almost 3 hours (yes... there was a LOT to return, haha). But she was so cool about it. She NEVER made me feel bad for returning all this stuff and instead, was thankful for me being so patient and apologetic that it was taking so long. The fault was w/ the system not playing nice because i was returning so much. So while I was waiting I was able to get educated on some things about Buckle which I didn't know and thought was really cool. First, any jeans you purchase from them can be hemmed for free! They have someone who comes in once/week (Wed eve i believe) and she takes care of everything. So you can come in anytime during the week and they will pin your jeans where you want them and then you can pick them up later after they've been hemmed. They recommended first washing the jeans after you buy them. That way they've done any of that first shrinking they'll do so you can get a more accurate fit. I actually didn't know they did this and was thinking I was going to need to order a size 34 length and have to pay to have it hemmed because I prefer something more like a 33 (which they don't carry).Second, you can get any style of jean you want in any of the washes they carry. So if I like one of the darker washes, and they don't have that style in your size, then you can request it and they'll get it for you.Finally, they have these 'jean' charts at the back of the store (for both the men and women) so you can get an idea how the different styles might fit. Then as I mentioned earlier, you can get any style in any wash you like. But the chart can be a helpful way to figure out which styles you might like to try first. So overall, highly recommend this Buckle location. Especially for anyone looking for a pair of jeans. They're customer service is truly 5 star. When they determined they wouldn't be able to return all the items in store (again, b/c of their system), they offered to send in everything themselves. They also paid for for it to get 2-day shipping so I'd get my refund sooner than later. And sure enough, w/in a couple days the refund came through. Basically they totally took care of me and saved me a bunch of time.So if you think you might like the style of clothes they offer, I'd highly recommend a visit. And for anyone shopping for jeans, I'd absolutely put them at the top of your list! :D
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August 2022 by Sarah C
I bought a shirt online and went in to the store to return it. I wasn’t sent a receipt. First I was ignored by the staff and waited patiently for an employee to help me. The girl named Kia saw me and ignored me and chose to help another customer. She did not acknowledge my presence even though I could see her looking in my direction out the corner of her eye. Then she had another employee come up to help a customer that was there after I was.I intervened on my own behalf. She asked for a receipt and I told her that I wasn’t given one. She eventually found my order under my name. I have worked customer service for 14 years and I would never treat customers so horribly! I’m sure Kia saw the bag I was holding and willfully chose to ignore me. I will never return to Buckle and I will make a point to tell others not to shop at Buckle.
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July 2022 by Jean R
Arlis helped me figure out the perfect outfits (and shoes that didn’t fit in display but went perfectly). I’ve shopped here before but she really made it so easy for me, I know where I’ll be coming back when I need a wardrobe boost!
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May 2022 by Katarina Friedli
I came in here to try to find a dress I liked, and was helped by Megan and another girl I didn't catch the name of. They were so supportive and helpful, and even picked out a few other options for me without me even asking :) left with a new dress feeling great!
