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February 2024 by K G.
I am not sure that the dog wash is managed by Bend Pet Express. This review is about the dog wash. Last time I went in they were at lunch from 12-1 but that was not listed on the website. No big deal. This time I arrived at 11:37 for a quick self wash no dry. It was empty. The employee informed me that she needed to go to lunch at 12:00. I told her that I would be sure to be done by then. She said OK. As she finished wiping down the tub she again asked if I was sure that I could be done by noon. I told her that I would go across the street so that she would not worry. I would encourage them to post dog wash hours that are closed from 11:30 until 1 pm for lunch.
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February 2024 by Anne L.
What is up with the selection of dog food always being gone. I like the shopping center so I go here. I won't soon so I'm not wasting my time. I'll call before.
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January 2024 by Dave E.
Love this place! So much variety, fun to browse, friendly folks, and the customer service is always great!
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October 2023 by Maverick Beach
Stacy killed it with our big anxious coonhound Timber & lab puppy Smoki! Got both of their nails trimmed in 15 minutes for a better price than anywhere around. Appreciate that BPE knows the difference between anxious mouthing & actual biting in dogs, because our coonhound “screams” and mouths but it out of anxiety, not aggression. 10/10 recommend taking your dogs to BPE & having Stacy get their nails looking good.?
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October 2023 by Bri Willis
Went in today to have my dogs naileds trimmed. I adopted him 2 months ago and he is very nervous and reactive towards that kind of thing. Was worried about anyone else doing it. We met Isabel today at Eastside bend pet express. She was absolutely amazing. 120% would recommend. I've always loved the staff at Bend pet express. They are amazing and have helped me out more than once. Completely trust them with my animals/ dietary needs/ now nail trimming. Thank you guys! Your amazing!
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October 2023 by Elizabeth Fuller
Bend Pet Express Dog Wash is awesome! Everyone was very friendly, kind, and patient with my dog ….and me! They are very reasonably priced and are professional and respectful. I will definitely continue to take my dogs there!
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October 2023 by Kyle Giamanco
Super friendly and knowledgeable and informing staff members made my visit very easy and delightful. I don't own a dog but was shopping for dogs that I dog sit and I like to use treats, toys and food that are natural and healthy for the animals in my car and the ladies working here made it a breeze!
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October 2023 by Katie Doane
My experience with the self wash dog baths was they take appointments, as a walk in with 2 dogs I had to wait, and they were very busy so it was hard to manage with my boys. Also it cost me $37 for 2 dogs which I thought was too much for me using their tub. I was not happy with the shampoo choices either.
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October 2023 by Lauren Spector
I been going to Pet Express for the past few years now. I really like this pet store. The staff is polite and the staff is very helpful.
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August 2023 by Gail Goldman
Had my dog bathed and Isabelle charged me 3 additional charges with no warning. New staff there, so I didn’t recognize their number when a call came in from an unknown city, not Bend. They charged me for additional hair but Stacy said he didn’t have much hair. They charged me for being late to pick him up but I didn’t get a text; rather a call from unknown area and I don’t answer those. I was awaiting a text from them. And they upcharged me additionally for a “large dog” but I always paid Sara the large dog fee without extra fees. Not this time. Won’t be back. Bad customer service. Called Isabelle the manager to ask about that and no call back. Sara never mistreated customers like that.
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August 2023 by Eileen de Ocampo
Hey Ryan- Give Kit a raise! She's a genius! After a few months of trying to figure out why our bulldog was loosing weight, Kit thoughtfully listened, asked questions and found the right food for her. Super thankful and very impressed :)
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July 2023 by Abigail Schneider
Bend Pet Express gifted us a whole bag of goodies when we adopted Eddy from the humane society. I really appreciate that care for the community they serve!! I have chosen to shop there since and they are always very kind and informed.
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June 2023 by Dylan Gutierrez
Great selection of products and excellent customer service from all the employees. We love having a local business that has what we need at a great price.
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June 2023 by A Divine Canine
Large selection of high end quality dog food, treats, toys and accessories. I walked in and was able to use the self serve dog wash, but the area had not been cleaned after the prior customer and was out of shampoo and covered in hair. The staff was very friendly and helpful.
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June 2023 by Tanya Whitley
I love this store. My dog loves this store. And they deliver. Woo hoo!
