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February 2024 by Yvonne M.
Terrible customer service. Recommend you order online and pick up- the sales attendants are rude and ensure a poor customer service experience.
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February 2024 by Jacqueline Fincke
Sorry that the store has left. Was my favorite
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January 2024 by MTB Junkie
Same as every B&BW. Staff is helpful
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January 2024 by Katherine Gallagher
Had a negative experience here today. Tried to return or exchange a product I purchased last week with a receipt and the original card and was told they do not do returns or exchanges on seasonal or holiday items- the receipt that I had says returns and exchanges are accepted for a year. They did not honor the receipt and no longer do returns or exchanges which they should tell people. I was also told customers are not allowed to sample products… which was new. They have changed a lot of their policies and information. I found the employees named Jess, Michelle, and Whitney to be horribly rude. Worst customer service I have received in my life. I also ordered a candle online and when it arrived it was broken. I tried to do a return or exchange and the tall red haired woman told us it was because of how I had it shipped- BBW is the one who shipped it to me and I opened the box and the glass on the candle was broken. What am I supposed to do that’s how it arrived? Rudest employees and they are usually so friendly and nice but I couldn’t believe how rude they were!!! I am still shocked.
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December 2023 by K. Story
Looking for hand soap for my bathroom. Great choices!
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November 2023 by Steve Fournier
Been shopping here for many years. Never a disappointment. I received the new add this morning and arrived at the store when they opened. They were out of the advertised product I stopped in for. Asked for a rain check was told no. Asked to speak with store manager. Was told he or she wasn't there. Was told they were sorry but couldn't help. I was told to reach out to customer service. They too told me they could not help me. I asked for a Supervisor in Customer Service. Was told one wasn't available. Left a message for supervisor to call me back. We'll see...Very disappointed.
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September 2023 by Sandy Bowman
Absolutely DISGUSTING behavior from the assistant manager. My daughter was looking for a bigger bottle spray in a drawer that’s available and the assistant manager gets in her face and proceeds to yell: “Don’t open the drawer. This is not Victoria’s Secret. I work here and I am the assistant manager!!!”I was appalled at her approaching my daughter like that and I had to protect her back and say; “ok but you don’t need to yell you can kindly ask”. I could believe how unprofessional she was. She should be embarrassed for behaving this way.
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August 2023 by Sandy C.
Absolutely DISGUSTING behavior from the assistant manager. My daughter was looking for a bigger bottle spray in a drawer that's available and the assistant manager gets in her face and proceeds to yell: "Don't open the drawer. This is not Victoria's Secret. I work here and I am the assistant manager!!!" I was appalled at her approaching my daughter like that and I had to protect her back and say; "ok but you don't need to yell you can kindly ask". I could believe how unprofessional she was. She should be embarrassed for behaving this way. Also FYI my daughter doesn't shop at Victoria's Secret.
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August 2023 by r strong
Very helpful and knowledgeable staff!
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July 2023 by BM C
Always smells amazing
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July 2023 by Tania Kuehl
Love this store! Everything smells so good. Shop when items are on sale and it becomes affordable!
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April 2023 by Kevin Webb
Beautiful setting in Bend. Clean location.
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February 2023 by David LIV
Smells are free, and my wife can never stop in without buying something.
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January 2023 by Justyna Mudy-Mader
Beautiful smells all around the store, nice and friendly workers, didn't realize they are closing but the manager was so good to tell me that it's all good I can keep shopping and feel like all the store and everyone there is just for me ? that was super nice!!!! Thank you ?
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November 2022 by Terri Koomen
Fun very festive and lots of great products!
