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July 2024 by Caleb Hayward
This is consistently the worst Ace hardware I've ever been into. This is almost painful for me to write.... coming from Salem Oregon, Ace hardware, was my favorite hardware store in a lot of ways actually my favorite store in that whole city.( We named our Dog ACE!).
Over the years I've spent tens of thousands of dollars and literally know everyone by name in Salem and was excited to see that two Ace hardware stores in Bend when we moved here last August. It's always been my One stop Shop for everything. This Ace hardware has ruined my perception of the franchise and I just made my very last trip there today. It's by far the closest hardware store to my house yet every single time that I've went in there it feels somehow overstaffed with people that don't know what they're doing. This is a huge shock to me as the South Salem Ace hardware is something to be put on a pedestal when it comes to customer service. This Ace hardware unfortunately isn't just bad compared to other Ace hardware it's bad compared to everything else in Bend.
1. It's consistently overstaffed with what feels like incompetent and unmotivated staff.
2. The shelves are sparse at best, whether this is the lack of a good inventory person or just poor planning I have no idea.
3. It feels very unorganized and cluttered.
4. They don't offer services like most other Ace hardware is such as screen repair etc...
5. It literally feels like just an Ace hardware by name alone.
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June 2024 by Matt Chase
Friendly staff, relaxed atmosphere. They most likely have what you need.
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June 2024 by Eric Chandler
They have a huge sign promoting 20% for Vets and Seniors.
Turns out it is only the 1st Friday of the month!
Ya real big supporters!
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April 2024 by James Yates
Great place to get what I need in a hurry!
I am a general contractor. In this place has most of what I need in a pinch..
Shannin is a great help and a wonderful person I always look forward to coming in
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April 2024 by Jazelle S
Great service
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April 2024 by Ryley Evans
Found what I needed. Lady said my cupons no longer work.
I have always used my cupons, for years at other ACE in Bend.
Either the store changed policy, or she did.
If I were a manager here. After reading reviews. By damn I'd fire everyone and make this a good place for customers.
30+ years experience, and ACE has dropped the bucket.
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March 2024 by Hayden Roberts
I swear every associate at the South Bend location is so incredibly helpful and knowledgeable. Helped me pick out proper hardware for finishing a tile shower. Allowed me to finish the job with confidence.
Thanks for the shower head advice bud it ended up working out!!
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March 2024 by Guy Young
I have felt obligated to at least leave an outstanding review. Knowledgeable,friendly and on point service that I appreciated!
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February 2024 by Nakia N. Coleman
The only store that had what we needed when we needed it like always I recommended might be a little bit more expensive than some of the big box stores but way worth it way way worth it!
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January 2024 by John Shuey
Visually exciting.
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January 2024 by Shane Broady
Shannon was most helpful. Exelent customer service representative and made my shopping experience great!
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December 2023 by Richard Farrell
Very helpful...I will definitely return there.
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December 2023 by Terry Farnham
I've been shopping at this location for many years. I've noticed that they are adding more and more items to the point that the isles have become very crowded. My last time I approached the front checkout area only to encounter MANY customers with LOTS of items in their carts. Not wanting to spend that much time in line I elected to leave.
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October 2023 by Robert Babcox
Told us which aisle to go,but we didn't find it. We found it in another aisle.
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September 2023 by Angela Y.
Very friendly and helpful. Has very good selection for the home and garden. If you can't find it they will.
