-
February 2024 by Tadesse
Very friendly person at front desk
-
November 2023 by Dominic Shirazi (Nadar)
Ouch ... You can tell the owner/manager has had some bad experiences with customers and holds it against everyone. There was at least 5 different printed home made signs and documents they want you to sign that aren't U-Haul corporate documents. Documents with caps lock on and exclamation points. And the parking? 1 second parking? ? Just wow, avoid this place! It reeks of "you're going to have a problem here no matter what".
-
October 2023 by Sreenivas Kosaraju
This is good location.. especially people there. Very understanding and helpful.
-
August 2023 by Frequent T.
As understand this establishment is privately/franchised owned. As a result, accountability and responsibility are next to none existence. For example: I have a reservation to pick up on 8/13/2023 @9am with professional movers waiting to hit the ground running @930am. Arrived to Sunset Storage/Uhaul at @845am waited till 915am and no shows-office remained closed with no one insight. Waited for another 20 minutes and still no shows. At this point, I was getting worried - called the office no answers. I then called the main U-Haul line and they too have no ideas what's happening with this establishment. I then scrambled calling other U-Haul dealers with no luck on trucks and this point I am deep into 11am paying two professional movers without having them doing anything!!! Finally, got a much smaller truck cuz I had no other options cuz bigger trucks are sold out for that day! Overall: my moving costs me 5 times more than expected! This was all because this establishment FAILED to open like a normal professional business supposed too. I strongly recommend to not relying on this establishment if you are looking for accountability, reliability and responsible business. Btw. When calling to complaint, the Manager offered me a $5 Star Bucks gift card for my trouble....LMAO!!! WoW!!
-
July 2023 by Michael Hseih
The pickup process was a bit slow and can be improved. Staff rely heavily on the u-haul app to upload and scan license information but it's not something I personally would want to have on my phone.Staff have no idea where their appliance dollies are even though we have reserved one ahead. We ended up being sent to go check around the trucks parked on the lot for one and none to be found.Truck and all the equipment we used were clean.Return process was quick and easy. Just dropping keys off in the box (no staff present even though still during working hours at 3pm). Called afterwards to make sure our return is processed and indeed was done and received final invoice in email in the next hour or so.
-
April 2023 by Kimmer J
Fast check in. Helped with U-haul sign up glitches when it wouldn't accept my ODL photo, wouldn't let me pick same return spot while I was checking in at home prior to arrival. There's good people who just start off your experience on a good foot.
-
February 2023 by L A Calkins
I rely on the sunset team when I need to rent a van or truck. I rely on the team for my safe storage needsThanks, June & Ashleigh!
-
January 2023 by Dead H.
They are closed all the time. Have a note on door to schedule through the national line.
-
December 2022 by Julio Diaz
This is my go-to place to rent U-Haul equipment. Staff always friendly and equipment is always clean. Recommended.
-
August 2022 by bharat
Charged me additional $70 for insurance even though I opted out of it at the time of reservation.
-
August 2022 by Haley Boge
Office was amazing and overall very positive experience. They were quick to get us in, and it was the fasted uhual location I've been to.
-
August 2022 by Robert Caffrey
They wanted me to give the credit card number over the phone. I couldn't come in to pay them in person. Not giving them my business.
-
July 2022 by Jukuan Zheng
I would recommend people to choose other uhaul if possible. Overall very negative experience. When I was picking up truck, I was asked whether I need dolly and furniture pads. So I said let me make a quick call, was going to check with my movers whether they provide these. When I say that, the front desk lady clearly showed a “funny” facial expression, I can tell she was not happy about my response! And throughout the whole process, she was cold faced! And when I return the truck, she throw out the furniture pads where I parked the truck and come back to tell me to carry these near the office. I was thinking that pad is free, so ok I can carry. Later I asked whether you charge the pads, she said yes. Then I asked if you charged for it, why you ASK the customer to do things that should be your responsibility! She said she had a long day and no time to do everything! Well that is your job, complain to your manager not your customer. We rent uhaul to do moving! Who doesn’t have a long day! I would give negative rating if possible!
-
February 2022 by Jay Northern
Overcharge on my truck rental. Pads and hand truck were not used as they weren't even in the truck. Terrible management kid had no clue what he was doing. I will never remt here again they will try yo take advantage of anything. Horrible location amd service
-
January 2022 by Thomas Kiss
Always helpful ive used them twice now and thier storage is also amazing!