Rivermark Community Credit Union, the fourth-largest credit union in Oregon, serves over 170,000 members across Oregon and SW Washington. As a local, not-for-profit financial co-op, Rivermark is dedicated to providing top-notch service, competitive products, and stellar digital tools for convenient banking. Members often praise the friendly and helpful employees, highlighting their professionalism and patience, especially when dealing with loans and account issues. Many members appreciate the easy access to services through ATMs, websites, and telebankers, reinforcing their positive experiences and the benefits of being part of a credit union. However, there are some concerns, particularly regarding the operation of the coin machine, which has caused frustration for some users. While the staff remains polite and attentive, some customers feel that their issues with the coin machine were not adequately addressed. Overall, Rivermark aims to invest in the communities it serves by supporting local nonprofits and providing scholarships. Members feel a sense of security knowing they are banking with a local institution. Despite some minor operational hiccups, the credit union's commitment to customer service and community engagement makes it a valued financial partner for many.
I've always had excellent customer service at this location! It's nice to have a branch that is close by and the employees are always professional and kind to me every time I come in. I wanted to make sure to write them a nice review because they deserve it!
October 2023
Becoming a member was a very pleasant experience. Kylee was professional, knowledgeable and patient. My subsequent use of the ATM, website and telebankers has been easy and everyone I’ve dealt with has been pleasant and helpful. It has all been a reminder of why I love credit unions.
September 2023
Staff is always friendly and helpful. I never walk away disappointed.
