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December 2023 by Peter S.
These folks are incredibly accommodating. I've never had bad service from them. They take almost any kind of shipping, including USPS returns for vendors. I had to return something to Tamu, which seems to be a common occurrence, and they didn't even blink. No need to go to the post office. They're just so informative and helpful!
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November 2023 by Bombyx Vintage
Not sure of the name of the woman who was working Saturday Oct. 14th during the evening, but she was just lovely. Even though I walked in just a few minutes before closing with a large bag of shipping and got at the end of the line after a few people who were clearly running late like me she was friendly, pleasant, and helpful. The lights were already out, that’s how close to closing it was. Being someone who has worked in the service industry I can say that it’s not fun to have stragglers blasting through the door two minutes before closing. Shifts are 8+ hours long and at the end of a shift you are exhausted and sooo ready to go home. I was feeling pretty guilty when I walked in but I had to get my things shipped THAT DAY and couldn’t come back Monday. She was a delight and I felt no stress from her whatsoever. And to boot- I had to call today to ask a question. The same woman picked up the phone, was very pleasant, and remembered me. That is excellent customer service.
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August 2023 by T Highsmith
I rented a mailbox from this place and service was below expectations. They don't have Informed Delivery so you don't know what's in your box. When you close the box they don't have mail forwarding so you have to make a trip to the Post Office (cant forward mail from Post Office website). Worst of all is if you have packages delivered there you can only pick up during business hours because they don't have lockers and they are not open Sundays.
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August 2023 by Kathy P.
Always so friendly and kind. I had a difficult time figuring out shipping and box size for a very fragile item and Kathy was so helpful with narrowing down the box I needed and went the extra mile to make sure shipping wasn't astronomical. She was all by herself but managed to multi-task quite a few customers coming in. She is Amazing and Customer Service was Above and Beyond. A+
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May 2023 by Jami Alarja
Have had a box here for several years, all down hill with new ownership but mostly rude employee Kathy - who kicked me out of the store because my 4 month old puppy who just had surgery barked. She said my dog was mean and she was “helping a paying customer” ????? I am also a paying customer - I told her I would put my puppy in the car so they would feel more comfortable, which I had no problem doing since I just needed to get my mail, and check when the box renews. I did that came back found out the box renews in august I asked to close it and have my mail forwarded - she said I couldn’t close it or have my mail forwarded because my husband is primary she turned the computer monitor around with all of our personal information on screen facing the other customers to make her point that my husband was primary. I asked if I could just have my mail forwarded and she said no I have to call the store ?? I said but I’m here in person why do I need to call? She said she is not dealing with me the owner can, I said I needed my mail she refused service told me to leave because I did not have id and she did notKnow me.. but she knows me and she showed all my personal info when she was pointing out my husband was primary .. I said I will get my id - I return with my id and she only gives me my mail (not my sons who is also in the box or my husbands) and she does not give me the multiple packages I have there she’s too busy helping the same man that couldn’t figure out what address he wanted a dhl package delivered to. I pay for their service I have been a customer for years. on several occasions they have lost my mail don’t check it in. Missing prescriptions especially Kaiser mailed there for us. Do not recommend them
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April 2023 by Vitalize Acupuncture and Wellness Clinic
This location is WONDERFUL! No matter who is working they always go above and beyond. We come in to ship at least once a week and they also make it easy and enjoyable. They all make you feel like you are their only customer even if they have a line out the door. Thank you!
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April 2023 by Brandon Gibbs
Kathy was a big help even when other customers were being very rude to her.
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March 2023 by Rye
Went in to have a notary help me with a Last will and testament. She absolutely refused to do it and said it was her choice. My mother is a notary in another state and said this is very rude and unusual behavior. The lady seems to be a nice enough person. But, never have I heard of a notary refusing service on a document , and neither has she. Any ways, off to find a normal notary who does there job. Thanks for NOTHING! P.s she thumbed through it which my notary mother says was strange too.
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January 2023 by Ningning Jin
This is a top notch customer place. They are super helpful and friendly. They offer all kinds of shipping and packing solutions. Highly recommended !!!
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January 2023 by Adam Long
I was the only customer there. I tried asking questions about their shipping rates for shipping my art. The women told me I am no longer answering any of your questions. She was very rude. I would not recommend going here. USPS is cheaper less convenient but more honest.
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September 2022 by Missus C. (Missus C.)
We've been with this Postal Annex for years. They're always nice, helpful and really care about customers getting their mail and packages. Tom is great about helping elderly folks with heavy or bulky packages. I'd recommend it if you need packing supplies and copies.
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September 2022 by Karen S.
Wow- I can't believe the unprofessional treatment here - rude and complained the whole time - will never go back
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August 2022 by Chul Lee
Great service. Kathy was very friendly. I will be back. Thank you for your excellent service.
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July 2022 by Robin F.
Very friendly service! I brought a package in for return didn't have the right tape on it so the person working said no problem they would tape it for me.
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July 2022 by Erik Sonnenberg
Went to mail a package via USPS to a PO Box in CO. Kathy was working solo behind the counter and was incredibly efficient, friendly, and patient. Helped find a smaller box/solution to save money. Would return if Kathy was working that day.