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January 2024 by Mitchell York
Came here with some very specific needs for my feet and running shoes. I spent at least 30 minutes with an associate who brought me several different pairs of shoes to try. Turns out they did not have a pair that would fit my needs and recommended a brand that they do not carry which ended up being exactly what I was looking for. I will definitely come back here for any and all of my running needs, great experience and friendly, helpful staff!
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November 2023 by Martha Blair
I have shopped here for years and always had a great experience but today I was "helped" by Kien. He wasn't very knowledgeable and acted bored and uninterested. I asked for suggestions but I didn't get any. I was very disappointed. I did end up buying a pair of Brooks just because I've had them before and was going out of town and was desperate. I had to lace up shoes myself because he would tie them so loosely my foot would slide out of shoe when I stood up to walk. Maybe it was his first day, I don't know. Just a bummer.
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August 2023 by Prashama Sandy B
If your runners don't work for you, you can return them! Even after being outside with them! Great customer service. Good selection.
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August 2023 by Kelly MacGregor
After a frustrating experience at a big box sporting goods store, we stopped in to the Portland Running Company location in Beaverton. Drew greeted us, offered assistance and exhibited both active listening as well as expertise and knowledge as he pulled shoes from the back room and let me walk around (even outside!) In them. Although I had a specific brand in mind when I arrived, I left with one even better. And I'm not even a runner! Run, don't walk to PRC if you want true customer service by staff that really know their stuff!
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August 2023 by Paul Drew
So, the staff here was absolutely fantastic with their experience and it helped that they are runners with real world experience.Drew was very knowledgeable and helpful. I highly recommend this store for help in selecting your next running shoes and any other relevant equipment.
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August 2023 by Bruce C.
I decided to get a full service fit for walking/running shoes while in Portland. The selection at Portland Running Company was large. The service provided by Andy was excellent. He took the time to fit me correctly and try different brands and models to see what was best. I was totally happy with the experience.
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August 2023 by Christine Lee-Roth
A great place to shop running/training shoes. Great selection and excellent customer service. Kodi was exceptionally kind, attentive and helpful. He has great knowledge of the shoes there and knows what customers want and need. This was my 3rd time being there and I would definitely go back!
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August 2023 by Nima Motamedi
Excellent selection, informative and knowledgeable staff who really help you find the right shoe for your foot. Prices are great. Variety of accessories available too. I really have nothing but good things to say. I have no reason to go elsewhere for running shoes / gear going forward!
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August 2023 by Kelly M.
I was in the market for a comfortable pair of shoes, and was focused on a specific brand that is sold in some specific area stores. After a disappointing experience at a "big box store", I dropped in to Portland Running Company and met Drew. Not only did I leave with a comfortable pair of shoes (a different brand that I hadn't even considered!), but was treated with respect and never had to tie one shoe or ask for another size. The service was amazing, and Drew really knew what he was talking about. Even if you're not a runner (I am not), stop in to Portland Running Company for expertise and the type of assistance most stores don't offer. I will be back, PRC!
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July 2023 by Ryan J.
I came in today to replace a pair of shoes I purchased a couple days ago. The first time, the customer service was amazing. The insoles just didn't feel right when I got home, which is why I was returning them. But I was greeted by Ben today who was fabulous. Even though it was my second time back, he was patient and kind and took the time to find me a different shoe better than the first for me!! I had originally gone back in to replace the shoe I got, not be able to find a better one! He allowed me to try on several more shoes, until I found one I liked better than the first! I also joked with him, because he was the only customer service person I have ever bought shoes from, who unlaced the laces when they took them out of the box to give me to try on. I would recommend this business to anyone. I'm just someone looking to do a little more running at the gym, nothing serious. But I still feel like I was given world class service. Best of luck!
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July 2023 by Diane R.
My daughter wanted to buy a new pair of athletic shoes and a friend recommended The Portland Running Company on Nimbus In Beaverton. My friend said they were knowledgeable and would help fit her with the proper shoe for her needs. I decided to take her there because Dick's was just too busy since it was a Saturday. We walked into Portland Running Co. and it looked promising, because we were one of two customers in the store. That feeling didn't last long. A staff member came over to us and just stared at us, didn't greet us or ask what she was looking for. She finally decided on a shoe and the employee could barely get out the words "what size?" He came back and dropped them on the floor next to her without a word. She proceeded to try on the shoes during which the sales person said nothing and did nothing, except stare. She needed to go up a half size, however due to the horrible customer service we just wanted to get out of the store. They could've had a sale if the employee behind the desk had helped us, he made a point of telling us goodbye and have a nice day, which earned this one star rating instead of no stars. This was a huge disappointment considering they were recommended so highly.
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July 2023 by Diana M.
Just came into the store for the first time, I felt supported as a beginner runner. All of my running shoe needs were met, found out that I've been wearing the wrong shoe size. I was given the option to try many shoe options to find the best shoe for me. 1000% appreciate the help I received!
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June 2023 by Isabella Sol
Kody at this store was above and beyond in customer service. Knowledgeable, empathic, respectful while friendly - all around awesome! He was so patient and helped me find the best running shoes for my needs. Very impressed by this company!
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June 2023 by Jannette Avendano
Huge shout out to John and Drew at this location! I came in simply wanting to try on a couple shoes and John immediately came up to me asking me various questions about my feet, work and activity level. He took the time to watch my form of walking/stepping and gave me different options whilst explaining things to look out for in a shoe. I walked out with a pair shoes perfect for my feet. A couple days later I came back as I found the experience was personable and wanted a couple more pairs of shoes to be able to switch out, Drew was very patient and let me try on various types of shoes while offering his knowledge and different tips. I appreciated the fact that they let me know I am able to get a refund if within 30 days I am unhappy with the shoes. Most places won’t accept returns if it’s “worn” at all which doesn’t always allow the customer to affirm their purchase. I will definitely be referring any family or friends in search of shoes and will be coming back for my future needs.
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June 2023 by J Kim
Kody at this store was above and beyond in customer service. Knowledgeable, empathic, respectful while friendly - all around awesome! He was so patient and helped me find the best running shoes for my needs. Very impressed by this company!
