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April 2024 by Troy H.
On the 16th of March 2024 I purchased a new racquet with my CC unsure of the strings I wanted I left and returned right at closing the employee informed me that they had shut off their point of sale and couldn't ring me up and would get me when I picked it up. Normally it should only take 24hrs to string a racquet it took them 3 days. I went back on the 19th to pick it up handed them my CC to pay for the strings he asked me if I wanted a receipt which I replied no and left got home and to my surprise the same individual that sold me the racquet charged me for the racquet again and full price for the stringing which they normally give u a discount if you buy the racquet. So I called them and informed they what they had done they said they would refund me my money on the CC I used and give me the discount on the stringing. I went back to the store later that day to get a copy of the receipt showing the refund which they printed out for me several days went by didn't see a credit on my CC account. I went into the store and complained their answer was it takes five days to process I called the owner and complained to him he said he would look into it. He sent me a copy of the batch receipt of the refund. I then waited a few more days nothing on my CC account of a return for the racquet. Six days went by still now credit I called my CC company they said they had to refund or return transaction from that company or the amount. I called the owner again he said there was nothing he could do. DO NOT SHOP THERE THEY ARE LAZY HAVE NO CORE VALUES OR INTEGRITY AT ALL!!!
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December 2023 by kathy o.
They do a great job with stringing but I ordered a racquet recently on 11/4 and it is now 12/13. It never arrived but was told next week over and over again. I called to check on it five times and was promised a call back. Only got one once. Very poor customer service. I won't order anything from them again but will have my racquet strung. Very disappointing since I was really trying to give a small business some business. Today I ordered the same racquet on tennis warehouse and it will be here in two days. I really regret waiting so long to cancel my players order.
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October 2023 by Kevin Pham
The staff here is very friendly. The owner, Brian is also super awesome and helpful. They're very much on the fact of helping their customers. I have purchased several rackets from this shop over the last 5 years. As a coach at a high school, I send all my kids here to buy their rackets. I would recommend checking them! They also have a great demo program for those who are not sure what racket may be best for them.
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October 2023 by Greg Gordon
Great place for racquet stringing, buying rackets, shoes, and Anything tennis or pickleball related.
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October 2023 by Alperen Arslantas
Being new to tennis, my partner and I deeply appreciated the great service from Will at the shop. He patiently addressed our questions and guided us to rackets that not only suit our beginner needs but will also serve us well as we advance. The shop's selection and expertise are top-notch. HIGHLY recommended for anyone looking for quality gear and knowledgeable assistance!!
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August 2023 by lavinia
Excellent customer service and great prices (especially for students)! I’m from Alaska and was looking for a new racket, since many places up here don’t sell them. Even though my package got lost in the mail, issues were resolved smoothly and everyone at the store was very gracious and professional. My experience here inspired me to leave a review and I can’t recommend them enough.
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August 2023 by Renie M.
Players owns the Portland market on specialty tennis gear and apparel. And they're really helpful, knowledgeable and accommodating. I've bought my last 3 racquets from them and give them all my stringing business.
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June 2023 by De
Love the folks at Player’s! Everybody I’ve interacted with there are friendly, knowledgeable, responsive and always willing to go the extra mile. I worked with Brandon over the phone to place an order for two racquets that I had demoed and enjoyed, and we agreed on a Wednesday pickup time.Well luck would have it I end up breaking the strings on the demo on Monday night! So I called on Tuesday morning and asked if there was any chance I could have one of the racquets strung by the end of the day for a match that I had later in the evening. Brandon said they’d get one done by then. Well when I walked in on Tuesday, he had both already ready to go, and they even labeled the individual tension on each racquet! On top of that, they had it spec matched for me so that both racquets were the same weight. Talk about going above and beyond.They were even so nice to offer a discount on the pair of new racquets. I love supporting local businesses and the local tennis community. Even though I might be able to find a slightly more competitive price thru the online used forums, it’s the quality of work, level of service, and attention to detail that keeps me coming back to Player’s time and time again. Thank you Brandon!
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June 2023 by Mark
Buy now or buh-bye. Knowledgeable and helpful, but once Brandon found out I wasn't buying right now, I no longer mattered. Literally turned his back on me and walked away. Rude. Which is sad because I'm loyal to local businesses and would have come back, and kept coming back, for multiple sports, but not here.
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March 2023 by Debbie P.
Great customer service. Excited for our new tennis racquet. Team was knowledgeable and helpful
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March 2023 by John Marchette
Great local store. The staff is very helpful and knowledgeable. They have a great pickleball paddle loaner program.
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March 2023 by Vaibhav Bedekar
Very nice place to buy tennis gear. Staff is helpful.
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December 2022 by Louie Amurao
I always love to support a local shop because they provide services like stringing and racquet demoing! This is my go to to get all things tennis! There's a section for pickleball too.
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December 2022 by Tracey H.
Great service, good location and always very friendly! Would recommend this to all my tennis friends.
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October 2022 by Murray J.
I have had several rackets strung here, never an issue Brought a racket in for stringing last week, came in to pick it up, and they couldn't find my racket. At least 3 people searched the entire store, but no luck. They apologized profusely while they looked. After about fifteen minutes, they got a new racket to string for me. Before they started, I noticed my racket under a bunch of others, so they quickly strung it. So ok, turns out they should have had it strung by pickup time, and it wasn't that hard to find. But the fact they offered me a brand new ( upgraded) racket tells me everything I need to know about the integrity of the shop. Also, great selection of gear, knowledgeable staff, competitive pricing.
