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February 2024 by Amber Takara
Understaffed, but the workers are very nice.
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February 2024 by Greg M
Went in today to purchase some aquarium supplies. Walked up to the check out & placed my purchase on the belt. Another customer that wasn’t in line told me to get behind them. I said you’re not even in line, or have any merchandise on the belt, so I’m next. The employee, who appeared to be friends with other customers, decided to play line monitor. He told me I’d have to wait. So I left my items & walked out. I didn’t appreciate his tone & attitude. I ended up purchasing the supplies on Amazon which was cheaper anyways. Brick & mortar businesses need to provide the best possible customer service to avoid losing customers to online competition.
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February 2024 by Charles Murdy
Went for a hamster only one available. Bad timing. Bought him anyway a cute little Russian dwarf. Nice associate who assisted me.
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February 2024 by Judi Oki
Busy place. Friendly and knowledgeable employees.
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January 2024 by The Gardening Ho
Great location. Staff is helpful and friendly.
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December 2023 by Make Name Acceptable Go
Taking away a star since this one lacks a vet it doesn't carry Rx diets. Otherwise fine.
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December 2023 by Hayden Thornton
Sales prices are always good. However, a guy with a man bun and glasses refused to sell me a $2 fish because the fish can grow up to being 2’ in length. That being said I told him I’m aware they get that big and will be buying another tank when I need. He still refused. I proceeded to ask why they can have 50 or so in a small caged portion of the tank and he responded with “petsmart doesn’t take the best care of their fish”. I don’t understand why this employee is gate keeping the department yet openly admitting they are doing no better.
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November 2023 by Joy Lincke
Alyssa has taken my anxious dog, Daisy, under her wing. Daisy is not an easygoing dog at the vet or at the groomer, but Alyssa volunteered to work with her, and it's been great. Thank you, PetSmart and Alyssa, for helping Daisy get more comfortable with grooming! She is a clean and happy dog!!
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November 2023 by Nate Phipps
I have been coming to this location for years and never once had an issue. Over the past year or two it has gone drastically down hill in the grooming department. Yesterday I took my dog in for a bath and nail trim. When I picked him up he looked like he was in a panic. The lady who had him leashed had it so tight he could not breath and she either didn't care or isn't aware that dogs need air to breath and choking them is not ideal. I tried to stay calm and just get my dog and leave, the person with the leash was no help and had to be told by the other tec that she was choking my dog before she finally opened the gate so I could get to my dog. On top of that once I got home MULTIPLE NAILS started bleeding because of how short they were cut. My dog was having a hard time breathing for over an hour after I left the facility and his nails are so short I keep having to apply quick stop because they keep re-bleeding. These people are either not trained, or sadistic dog abusers.
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September 2023 by Jane Gibson
Marissa and her crew work together to make magic. Claw clipping and grinding are smooth. I have taken Cameo here since she was very small. I will not take her anywhere else. If you are searching for excellence in grooming, then look no further. Thank you, Marissa!
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July 2023 by Skylar Auel
Super awesome and helpful employees. It was really clean for a pet store, no pet store smell with all the pet store animals and stuff.
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July 2023 by Deedee D.
I have fish, an aquatic turtle, and a dog so I go to Petsmart pretty often. The staff are all friendly and helpful but today one staff member was particularly outstanding. When they didn't have the aquatic plant I was looking for, Luca actually referred me to an aquarium specialty store and even pulled it up on his phone to show me the map location. Now that is excellent customer care! Thanks to Luca at Petsmart, I got exactly the plant I wanted at the aquarium store he sent me to. Kudos to that kind young man Luca for going the extra mile to help a customer.
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July 2023 by Deborah Eissinger
One of the service providers gave me a free bully stick because I was so stressed out tha day-last week. She's a beautifulAfrican American gal who was the nicest salesperson ever!
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May 2023 by DeAnna Lynn
The Grooming Salon at PetSmart Cascade Plaza is the best! Everyone is very friendly and professional. Sami grooms my 3 year old Goldendoodle, and she is incredibly talented.
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April 2023 by Amber Rose Angelina Foster
There were two puppies in a open topped cage, they had no water in their bowls and their puppy pads were soaked with pee. The store wasn't busy at all and there was enough employees around to attend to them. It was very sad and I hope in the future, management will keep an eye on situations like this.