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November 2023 by Vikki Lee
We waited until the last minute to buy balloons for my son’s Halloween themed birthday party this weekend and found out this evening they were almost completely out! The entire staff offered top notch customer service and were incredibly nice. They helped us put together the perfect bouquet. Really saved the day, thank you all so much!!
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November 2023 by Yolonda Gonzalez
The staff here are not the most helpful. One girl in particular just kept saying good question.. uhhh I don’t know. (When asking for price of something) This isn’t the first time she’s done this to me. If you don’t know the answer why not find out from someone else. She does not have great customer service skills what’s so ever. So after I made my purchase she set my item to the side and said we will get right on that when we can.. even though I just paid. Worst part is huge balloon I bought has a leak in it for my sons birthday tomorrow. So waste of money. Even though it was brand new in package and bought and filled immediately.Defiantly hire people with better customer service skills. Won’t be coming back anymore after this.
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November 2023 by imadiplol
Called to ask for a specific size and costume since couldn't find any local. Drove a hour here to find out they lied and don't have it.
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September 2023 by Celia L
I had no idea there would be a 2 hour wait to get balloons inflated… I quickly needed 6 balloons and they refused to help out… yet no one was working on their other orders. Rude and lazy workers.
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August 2023 by lucas Sanders
Staff was super helpful. Even though that had trolls in the store demanding what they want with no care to anyone else. They helped said trolls and were still friendly to all the other people there. My only down fall was not telling the trolls to F off before they left.
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August 2023 by Tawna Sparks
The lady with long red hair was so nice to my daughter and I. She offered my daughter a balloon and I accidentally left my cell phone on the counter and went shopping at stores near by, she was looking out for us to come back to our car and brought it out to me. I am so grateful for that.
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July 2023 by JohaniTa Jaimes
We went to buy some balloons for welcoming my mom to the town and Megan (one of the team member) looked upset because we asked her to please fill ours balloon with air. Bad service! in our personal opinion she shouldn’t be mad because doing that supposed to be part of her job. I think I’ll find a different location next time.
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June 2023 by Laura Rouse Flores
They have good service and fun party decor!
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June 2023 by Xi Liu
Super friendly staff!
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May 2023 by Batt J
Friendly staff. Helpful in the store.
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May 2023 by Kristen Ingham
Staff is incredibly rude! Ordered balloons to be ready at 2p.m. I get there at 1:58 and they snap at me telling me it's not 2 yet! There are 5 people waiting for balloons and the girl is taking her sweet time. My order is not even fulfilled till 2:20! Which I would have been fine with if people had basic service skills and MANNERS!!! Party city needs to do better with coaching their rude staff! Spend your money at Safeway and get the same balloons with better people. Oh and they didn't even get the order right! Apparently they cannot count nor tell the difference between red or orange!
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May 2023 by Kinzie R
Not that Great of a selection, thought there would be more. But employees are helpful and nice.
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May 2023 by Kseniya kay
Wow what a bad experience we had today. I placed 2 orders with them for pickup, one a week prior to pickup, one same morning for 2 hr pickup. We show up on the way to the party to pick up supplies, and BOTH orders nowhere to be found! Long story short, we r sent to 3 different people, noone knows anything. Then we are told to stand in 40 minute wait line go place order. They are told multiple times order is placed, we have a proof. Finally orders are found stashed far who knows where. And interesting thing is that we got emails that day saying our orders ready to be pickup up. What a mess. Of course we were late to our party...not a good experience, unfortunately.
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May 2023 by Debbi Watermelondria
Sparsely stocked. All sales are final.
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May 2023 by Matthew Manning
They had what I needed and service was great.
