December 2022 by Rachael S.
I went to 2 of your locations today. And they both said they didn't have anyone to exchange my foreign currency. The first one sent me to this one. The guy who helped me here, said I wonder why they keep sending people over here? Maybe a phone call to them after the first person came and said the same thing would have helped? So I ask him to call some branches to see if any Bank of Americas can exchange foreign currency? He looked me straight in the eyes and said, "well, that's nearly impossible". To make some phone calls, so I don't have to keep driving around, is impossible? Since when? They might want to go over customer service with him again. Very frustrating.
