-
November 2023 by Kay Brothers
Our best furniture shopping experience! Always happy with the quality but this time we used the Design Services and worked with Elle. She is so good at listening and helping you find what is just perfect. And Brylin helped secure two custom ottoman in a really terrific fabric! Delivery and set up was spot on. Could not be happier.
-
November 2023 by Robert Buick
I've about given up on having a positive experience at this location. My last two visits went as follows... 1) My wife and I walked in to review and purchase a couch and two recliners. The sales person, a middle aged woman, who "assisted" us completely ignored me... not a welcome, no introduction, no attention at all. 100% of her focus was on my wife despite me standing right in front of her. As insulting and rude as this was, it wasn't the end. After being informed of all the features, my wife and I attempted to have a private conversation to discussing fiances (the couch and chairs were @ $12K), styling and size consideration, etc.. Despite attempting twice to walk away, and specifically stating "we need to talk about this" the sales person continually hovered... we walked away again to sit and continue to discuss. My wife sat on a couch and me on a chair to the side... and the sales person then sat right between us, forcing us to talk over her! That was a last straw for me and we walked out. 2) My last visit was solo, without my wife. I stopped in to review a specific product line, promoted on their website, that my wife and I felt we might like. Upon walking in I past 3 sales people, non of whom acknowledged me. Maybe I'm out of touch or have unrealistic expectations, but I expect to be acknowledged... a simple welcome and "someone will be with you in a moment"... anything!! After walking around and looking for the product line, a salesman finally asked if I needed help. I asked about the product line and shared what we were looking for (same as above). I was escorted to a section of the store where a recliner version of the product was on display. I asked about a couch or loveseat and was told, "no, we only have the recliner" (does anyone actually buy furniture sets after sitting in a chair only? Do they assume the couch or loveseat are identical?). After stating that I prefer to be able to sit in the couch or loveseat, I asked if any other store might have one. I was told "I don't know".... and then silence. I asked "can you check?"... The sales person responded with "I'm sorry, we can't stock everything"... yep, no answer to my question, just a snide and condescending reply to me asking if he could check.
-
November 2023 by Shannon Driggs
They were so helpful and ontop of everything, all the associates were wonderful but Andrew was amazing, he was patient when we needed to find a different fabric so my 6 year old would feel comfortable, and he was amazing with her ❤️
-
November 2023 by Tawna P
Lynn was super helpful when we needed her, gave us privacy when we wanted to discuss and guided us when we needed direction. Lynn was friendly and engaging. Was an enjoyable shopping experience.Also want to add that Jay and Jon delivered my furniture, timely and efficient, no damage to furniture, floors or walls and friendly service. Thanks all for helping me furnish my place!
-
October 2023 by Dawn Weinbender
So happy with our entire La-Z-Boy experience! From design to delivery, every person we dealt with was friendly, knowledgeable and committed to our satisfaction. The furniture and rug were delivered today and we could not be happier! Thank you so much!
-
September 2023 by Charles Phillips
Elle was very pleasant in the beginning, however, when we asked any questions regarding price, inventory, selection and delivery her answers were "one word answers" and usually No! Her idea of overcoming objections was to talk down to us as if we were not very bright. I have been in Sales / Sales Managenent for over 40 years and if it weren't for the fact that we wanted the Lazy Boy brand we would have taken our business elsewhere.
-
September 2023 by Mavis Kochaydelott
Lynn helped us with our purchase of recliners. She was excellent to work with. Very knowledgeable and friendly. It was a pleasant experience. If need comes around for any other furniture, I wouldn't hesitate to go back to them. The customer service provided by Lynn was terrific.
-
September 2023 by Sandra Valle
Lazy boy as a brand speaks for itself but our in store experience was so unique with Tony’s help. He is so professional, kind, and patient; walked us through all our options. We ended up getting two sets of furniture trusting lazy boy’s quality, reputation hand in hand with Tony’s one-of-a kind customer service!
-
September 2023 by Jasmine Walling
The Lazy Boy in tanasbourne Oregon was great! James our sales man was exceptional and very funny, we were laughing the whole time! Great way to make return customers. The couch we got will be so lovely once we finally get it! Good things take time! Thank you Lazy Boy!
-
August 2023 by Judith Auslander
Everything was absolutely fantastic! From the time of ordering to the time of delivery. The delivery company was very communicative. The delivery people very friendly and helpful. The only complaint I have is that the couch arrived, uncovered, and unprotected. It had to go through a doorway and into an elevator, and then another doorway. I was very concerned about the fabric.
-
August 2023 by Ryzz
Jay and Izzi we're great when I come to pick up my new chair they gave me time to check it out make sure it was what I expected and that there was nothing wrong with it thay are good and explained things about the chair to me also gently put my new chair in the back of my automobile, anyone would be lucky to have them as employees. best of all is they gave me a laugh out of the day so for that I would give them six stars
-
August 2023 by Steve Raether
Picked up my new chair at the Tualatin Or location, Jay and Julio wrapped and loaded for me doing an excellent job. Great experience in and out quickly! Thanks to the reception / coordinator as well!
-
June 2023 by Carol Blackwell
I am very happy with my new Lazyboy couch. The delivery was weeks earlier than estimated and top notch!
-
June 2023 by Connie Foster
Anthony helped me in deciding what chair I wanted. He took his time in showing me options. Paperwork was simple to do. The delivery people were excellent! They got here, they got in and got out in record time. They explained how to use the controls for my new recliner and made sure I knew how to operate it which I greatly appreciated. They were also kind enough to take my old chair to my next door neighbor who decided that she would like to have it. I'm glad we could recycle the chair that way rather than just have somebody pick it up and haul it to the junkyard. Love my new recliner!!
-
June 2023 by Jo Mosesian
James educated me all about my purchase after he gave me the opportunity to test drive quite a few options! He was fun, professional, thoughtful and efficient. Great customer service and a timeless classic quality product that I plan for it to last my lifetime.
