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February 2024 by COOS BAY
The engine oil had turned black, so I visited to change it. It took about 30 minutes to decide on the grade of oil. early!!They will check out various other things for free, so if you want to exchange it, you can do that, but if you can do it yourself, I think it's okay to decline.Also, you don't have to make a reservation, so it's convenient because you can have it done when you suddenly have free time.
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January 2024 by Dusty Rowe
Super friendly, even though my car is tiny :) In and out in under an hour, cannot complain, and the tech helped me find a coupon to save me a few bucks on the service. A+
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January 2024 by James Gayaldo
Went in for top off. Had just checked it cold so I knew exactly how much I needed. I told them and showed a photo. They overfilled it by 1/3. Completely unacceptable and demonstrative of ignorant staff. I will be filing a complaint.
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December 2023 by Sabas Luis
Best service and best crew! I’ll bring all my car here in this location.
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December 2023 by Michael Herrera
Good fast service! Informed me of what needed to be done and completed all tasks efficiently and effectively.
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December 2023 by Carlos Homedes
Unprofessional and disrespectful! I am writing a review hoping you don’t have to go through my experience. What was supposed to be a one hour service ended up in four hours due to constant misinformation and mistakes (such as ordering or receiving wrong parts). When claiming for more accuracy and proactivity to keep me informed, they reacted defensively and rude. If this is the regular customer service I recommend to go somewhere else such as Lake Oswego where I always had great service from Jiffy Lube. If the owner or manager read this review I am happy to explain my experience in more detail as it has been extremely unacceptable.
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December 2023 by bree
Wonderful experience and the reason why I am a dedicated Jiffy Lube customer.Justin, Ken, Ruben and Deven show the meaning of what it means to be a team and get the job done right. I appreciate all of you!I came in with an original estimate for some work on my car that was re quoted at a more reasonable price. You look for honesty when you go to a mechanic and I felt taken care of and looked out for, given I know nothing about how to fix a car.Thank you Justin,Ken,Ruben and Deven for making me feel safe on the road again!
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November 2023 by Peggy Ford
Little bit expensive. But, I'm going back!
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October 2023 by Robert Schneider
Great, quick and comprehensive service
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October 2023 by jessica flores
Fast and professional service
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October 2023 by Kyle A.
i would go zero. I went in for an oil change - guess i thought it would be easy. Always prepared to say no to every upsell they try, but this time they went too far. First they told me my rear brakes were failing - in the red ($700).! They told me i needed new tires ($1,600). They told me i needed to flush brake fluid ($90). Nearly $2,400 that they were trying to push on me. I just want an oil change. okay...eyes rolling. Well they messed up even the oil change - over filled it giving me a warning light. Then it happened i had a screw in one of my tires. Went to Les Schwab where i purchased my tires. They fixed, checked the brakes and tires and guess what - all is fine. What Jiffy Lube did was not only fraud, but equal to being crooks and thieves - NEVER GOING THERE AGAIN. I know it is a franchise, so i would avoid the one on BHH unless you like the feeling of being robbed.
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October 2023 by james harris
Early this summer we had the service center replace our tires on our 11 Honda pilot. We don't drive this vehicle much anymore other then longer road trips. We have found that now when driving the vehicle we are always be passed by other drivers on the highway even though we are already going over the speed limit. It's been really hard to judge what speed we need to be going. We had a shop look at the vehicle explaining what the problem is and within 2 minutes we where informed that we had the wrong size tires on the vehicle. We where showed the sticker in the door showing the correct size. lwe put our trust in this service center to put the correct tires on. Now we need to have them replaced again. They put a 235/50/18 when the vehicle requires a 235/6018. I will be in contact with them to have it corrected.
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September 2023 by Andy Garcia
Dude was so rude. Asked for the price before they started. After pushing supper hard for extra services, that I declined. Tried to charge me almost $50 more than the quoted price. When I questioned the price being different the guy gave me attitude, and some lame Reason about not applying a coupon. … at least it was a quick oil change.
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September 2023 by Tianna Armstrong
I am writing this review express my utmost dissatisfaction with the service I received at this Jiffy Lube. In all honesty, it was the worst service experience I have ever had during any oil change. The lack of friendliness exhibited by the staff, particularly the lady handling the intake process, was highly off-putting. Moreover, there was a gentleman working there who spoke so quietly that it was difficult to understand him. This was made worse by the fact that he would suddenly open and close my vehicle's doors without providing any explanation or communication about doing so.To make matters worse, the oil change I underwent at Jiffy Lube was not only unbearably slow, but it also turned out to be the most expensive one I have ever encountered. Additionally, I was shocked to discover that the highest-priced option did not include services such as top-offs or light checks that are typically included in less time-consuming oil changes done elsewhere.Furthermore, I experienced significant issues with the payment process. Jiffy Lube ended up double-charging my card, leading to a frustrating phone conversation they had to have to rectify this. The lack of proper communication and friendly assistance from the Jiffy Lube staff during this ordeal only further exacerbated my dissatisfaction with the establishment.I sincerely hope that this feedback serves as constructive criticism for Jiffy Lube, highlighting the areas in which improvement is sorely needed. The level of service I received was not only subpar, but it also left a lasting negative impression. I urge anyone to go anywhere else for their oil change.
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September 2023 by Cynthia Caputo
My experience for an "oil change" was really great! I have no extra time to service my old truck and this team including Serena (so efficient and helpful with providing any available discounts, Kian, the manager, and Ken, a technician, all provided articulate kindness. . . .at an oil change! I did buy new filters and a couple of other add ons but I was not pressured to do so - and I received any available cost reductions. To top off the experience they were incredibly kind to my dog who was with me - a rescued part pit - who loved the attention! He even licked Ken's bald head while he was removing a filter! I'll go back with my truck every time!Services: Air & cabin filter replacement