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September 2024 by Jarret Addleman
Michael is a top notch mechanic. Honest shop, great pricing. Do yourself a favor and book your next vehicle service here!
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August 2024 by Toby Brooks
I own a 2016, first generation Volkswagen Tiguan, SE 4Motion. This is my second Tiguan and I knew I wanted to get away from having my service done at the dealerships. I only wish I'd found Import Auto sooner. These guys are straight shooters who I'd feel comfortable making a deal on a handshake with. When I first contacted Import Auto via email Michael was quick on his follow up. He kept it simple and direct, putting me at ease when I explained my limited knowledge of auto repair and maintenance.
He had a casual confidence that said he understood and with a, "Yep, we can do that." put me on their schedule within a week. Unfortunately I missed to appointment due to illness and had to cancel. A few weeks later I called back to see if they would still take me. To my surprise they remembered who I was, and with a, "Yeah, come on in!" I was dropping my car off the same day. The shop is easy to find just off the westside of OR 217. The reception area is tight, it's clean and profession with character and clearly run by a team that loves everything auto. While no one was in reception there's an obvious buzzer and they were quick to respond. I don't recall the gentleman's name who helped my in reception but was impressed with his professional appearance and clean, wrinkle free shop shirt, with a name patch. The guy was just as friendly and professional as Michael and had an easy going way of putting me at ease. For my part, I can only describe the VW I dropped off as a sad disaster. It hadn't been serviced for an embarrassingly long time, which I explained. And I also dropped it off looking like it was in shambles, not the best first impression. But still they were cool. My car needed a lot done and I found the cost of service for maintenance and repair was fair. And they were completely transparent through the whole process, there were no surprises.
This is an an honest shop with a trustworthy, friendly and professional crew. And in the end the work was of exceptionally high quality. These goes go above and beyond and I intend on using their services for years to come. Thank you Import Auto for getting me to love my car again!
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August 2024 by Madison Shaw
Took our truck in for a specific issue. we were told first “i don’t hear it” then “ this job takes 6-8 hours and it’s not worth it” when it’s a bearing connected to the wheel, it’s kinda important. we had to fix it ourselfs and the issue is fixed. kinda unbelievable we had to pay 130$ for a diagnostic, and they didn’t even diagnose, what a joke!
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August 2024 by Darby Cox
They fixed the impossible stuck axle bolt, got new cv axles put in. Good price for how much work was required.
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June 2024 by P c
What can I say. These guys did an outstanding job, went above and beyond to get my car fixed. They spent extra time and didn't charge me for hours spent trying to get a stubborn problem fixed. Highly recommend, I will bring my car back, better than the dealers service.
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May 2024 by Emma Ricke
Do you guys do transmission swaps? auto to manual
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May 2024 by Jules Berkan
These guys are honest! I called Import Auto Repair after Kuni recommended replacing all four brakes and two tires on my 2021 BMW 228i. Import Auto was able to squeeze me in on their schedule for the next business day. I received a phone call about 15 minutes after leaving my car, and as it turns out- I didn’t need new brakes at all, and they said I still have time left on my tires. I will definitely be taking my car here when the time comes to replace my brakes and for future repairs!
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March 2024 by Trenton Brinkmann
George and micheal do amazing work. Best mechanics in Oregon. 5/5.
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March 2024 by Kenneth Lafond
Very friendly and helpful. Would definitely recommend.
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February 2024 by Bobbie Carr
I just left from having my oil changed. I was very impressed with the service and all they did for the vehicle. Checked everything. First time there but will continue to go there from now one.
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January 2024 by Mark Simon Rutherford
These guys are awesome. Lexus dealership said I had a leaky timing cover and it would cost $4.5K to fix so I took it here to get a second opinion and they would change the actual timing belt (due anyway) and see what's up with that and with my check engine. They did the timing belt, resolved whatever leak, and all the other belts as well as the water pump, air pump and secondary air pump for less than what Lexus was going to charge just to work on the leak! This 2008 GX is running like brand new!
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December 2023 by Curtis Boldrin
A true auto repair experience.
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December 2023 by Jason Cervantes
I had a wonderful experience here! The employees were super friendly to me even though I dont know much about cars. A very welcoming place if you're looking for some repairs! Their employee David helped me out the most and answered all of my questions. Thanks!!
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November 2023 by Kristy C.
100/5 stars - exceptionally exceeded our expectations. Michael and his team are some of the most sincere and kind people we have ever met. My husband and I who are from Florida, ran into some car issues during our stay in Oregon and Michael went above and beyond to assist in anyway he could since we were in a crunch for time. I wish we had his type of help and will-to-assist in Florida. We left his shop feeling like family and would absolutely recommend this shop to all whether from out of town or locals. -James and Kristy
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October 2023 by Adriana Starr
Excellent service and they gave us free redbulls ?? my car is as good as new!!!!!!!!??
