Hot Spot Fireplace And BBQ Shop is a great spot and a hidden gem with a great showroom that is always clean. It offers a great selection and many fireplaces are turned on so customers can feel the warmth. The team is first class, with the nicest employees who are knowledgeable, helpful, and happy to assist. They provide great customer service, willing to spend time to ensure customers get what they want and need without trying to upsell or giving "car salesman" vibes. They give the facts, keep it simple, and make the process easy. Staff are known for their honesty, even helping customers secure warranty replacements rather than making a sale. The install team handles labor, and the shop makes investments worthwhile, even saving customers money during sales. With many improvements to the store, it is a highly recommended shop where customers feel they can be trusted, often becoming customers for life.
Great spot, great selection... combined with great customer service who is willing to spend time to ensure you get what you want and need.
May 2025
After shopping around, I found Hotspot and safe to say I’m glad I went with them. They did not try to upsell me like most of the other stores did. They gave me the facts, kept it simple, made the process easy & most importantly they made my investment worth while. The Hotspot team really knows what they’re doing.
November 2023
I’ve been going to Hot Spot for several years. Tyler and Cedric are knowledgeable and always happy to help.When I went in a few weeks ago, I was amazed at all the improvements they’ve made to the store. Highly recommended shop!
Services: Hot Spot Fireplace features the Fireplace Extraordinaire. The original high efficiency: * Accessories * Barbecue Grills * Fireplace Glass Doors * Fireplaces * Wood Burning Fireplace
