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March 2024 by John Dewes
My wife and I worked with Stephanie Tichenor to purchase a new Volvo XC60 Plug-In Hybrid. Stephanie made the entire process comfortable and easy - she was awesome! We had very specific wants regarding the car, including exterior and interior colors, features, and options. Needless to say, finding the car with all of our requirements was a daunting task. Stephanie took the time to research and prepare a number of options. She was very resourceful and found the exact car we wanted at an out of state dealership and was able to work a transfer of the car to Herzog-Meier for our purchase. Stephanie kept us updated throughout the process with patience and perseverance. She was the absolute best!When we came to pick up the car Stephanie and Saige took the time to provide us with a thorough tutorial of the multitude of features/electronics. They both have incredible knowledge about every facet of the car and communicated this information in a clear and simple manner which my wife and I greatly appreciated. We highly recommend both Stephanie and Saige - they made the entire car buying experience very enjoyable!
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March 2024 by John Venice
The experience here was generally great. We sent in a request on the website, asking details of a specific vehicle, and I received a response first thing the following morning from Stephanie. With it being the beginning of the day and the vehicle not being ready, she asked for permission to send texts once she could get photos of it and with that we switched to mostly texting for the entire process. We had a chance to go over pricing, finance options, and a few other items as well. Overall, working with Stephanie was the highlight of the sale and all of the process with her went smoothly.The TL;DR of the below, we're happy overall with everything, service is great, staff is great, salespeople are great, and we're planning to come back in a couple of years for a used V60R or Polestar, or maybe a new electric Volvo sedan if they get one out.The generally great aspect I mentioned at first doesn't have anything to do with Stephanie, and it isn't a negative by any means. When we first performed a test drive in the car, I felt what seemed like a warped rotor (Electric car, so during inspection I'd imagine regen took care of most of the braking and it could easily be missed). My wife couldn't recreate it, but I could almost on demand. When I brought this up, they offered a discount on the car so they could make the sale, but I wanted it fixed because who wants to drive away with an issue fresh out of a dealership? The discount offered was good enough to cover getting it repaired, but we decided at that point to push the issue instead of taking the discount. The nearest dealer for this specific vehicle (not a Volvo or VW) didn't have anything available that day, and the cost was high enough for an inspection that if it turned out to be more than one rotor, the cost would have outweighed the discount. Well, Stephanie pushed the issue a bit and got them to agree to a second inspection of the car with a focus on the issue and with steps to recreate it.The next day we received a text that they did indeed find 2 warped rotors. Like I said above, not faulting their inspection process since it was a non Volvo EV and I doubt they'd of even activated the rear brakes like that. At this point, we've purchased the car, financed and down payment, it's ours, but Stephanie pushed some more for us and they're replacing both rear rotors, no questions asked, making everything right with the car, and they even kept the original discount applied to the car, which was a nice gesture all considered.Now, would we have been happy with finding the warped rotors and them not being repaired? Probably not, but we'd of known what to replace and it'd have eaten the discount entirely, so it wouldn't have been a loss. Are we happier with the current result? Absolutely. Stephanie made for a fairly quick and painless process, and had there been no issue with the rotors, we'd have been out in well under 2 hours. It took a bit long with back and forth between her and her managers, service, etc, but still a great result overall.Thanks again Stephanie, we're looking forward to coming back in the future for our 3rd Volvo
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March 2024 by Trang A
We had a fantastic experience purchasing a car at Herzog-Meier. If you plan to buy a car at this dealer, ask for Stephanie Tichenor. She was accommodating and knowledgeable about the entire process from start to finish. Stephanie’s exceptional customer service skills made us feel unstressed and at ease throughout the negotiation. Overall, it was a smooth and quick process, and we were happy with our new car.
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March 2024 by Todd Erickson
I worked with Doug Galloway on the purchase of my XC90. I have to say it was the Best car purchase experience i have ever had. Doug made the experience direct, simple and most importantly quick. in and out with my new car in an hour and 15 min.Thank you Doug. I will be back next time to see you.
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March 2024 by Kerry Newell
Stephanie, helped me buy my 3rd Volvo and the experience was one of the best. She was so helpful. Everyone at Herzog-Meier was so professional, friendly and helpful.
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February 2024 by Neal W.
I was recently looking for a V60 cross country in the Palm Springs area where I live. I wasn't having any luck so I decided to look online and try to locate what I was looking for. I spotted exactly what I for at Herzog-Meier in Beaverton. I answered a couple of questions on their website and within a couple of hours received a call from one of the managers. We discussed the vehicle and I decided that I wanted to buy it. He told me he was going to have one of his salesman call me back to make all the arrangements. The next morning I received a call from Doug Galloway and we talked at length about the vehicle and the logistics of me going to Oregon to pick it up. He couldn't have been more thorough and Professional. I told him when I would be there and he had all the paperwork overnighted to me so that I wouldn't have to do when I arrived. I arrived on a Saturday morning and was greeted first by Sage and then Doug. We talked for a while and then Sage showed me how everything worked on my new Volvo. By the time I drove off I felt like I had known Doug for a long time. He was so personable and helpful. My overall experience with Doug, Sage and the dealership was five star . I wouldn't hesitate to recommend Doug and Herzog-Meier to anyone looking for a fair deal and top notch customer service. NB Wilson
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February 2024 by Yamil Rivera
Unfortunately pretty disappointed with their automotive repair service. I call because my car has an engine light, has been consuming significant oil on the last 2 months and got a Volvo recall for this same issue, and they told me that they can’t get my car until June (4-5 months). They expect me to keep my car on the garage for next 5 months, this is ridiculous. I am a fan of Volvo but it looks like that they will need to start looking for other alternatives for our family new cars.
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February 2024 by Chris Young
My wife and I purchased a used Volvo last weekend from Herzog-Meier, and the experience was absolutely top notch thanks to Stephanie. We walked into the dealership and she let us know that the vehicle we were interested in wasn't quite available yet, so she kept us informed once it was ready to view.BEFORE our test drive, she spent time with us making sure we were 100% comfortable with all of the tech options (we haven't owned a Volvo so this was highly appreciated).After our test drive, we gave the keys to her and let her know that we would discuss the vehicle. Stephanie was gracious and didn't try to pressure us to make a deal (once again...highly appreciated). We decided to contact her the next day and figured out all of the details easily with a phone call and a few texts. It was that easy! I'm glad to be writing this review and would highly recommend both Stephanie and Herzog-Meier.
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February 2024 by Chris K.
This dealership has singlehandedly stopped me from recommending Volvos to people in Portland. The cars are great, but God help you if you need service of any kind. - Appointments for "normal" service are booked 3-5 months out, and are often longer if you want a loaner. This includes if you have a check engine light. - Their service "inspections" are a joke. I took my 2019 XC60 in for a check engine light and 40k mile service which includes an inspection. The day after picking it up, the whole hybrid system fails. So much for the inspection. - Now that I've waited 3 months for a service that caused more issues than it fixed, I now have to wait another month with an undriveable car because of how badly they are booked out. - After dropping the car off for the repairs under warranty, I'm told the repairs will take more than a month because they have to ship some parts from Sweden. And guess what, no loaner, but they'll try to find something. - 2 week later, still no loaner, despite being told over a week ago that I'm "highest on my priority to get you in one." - On top of all that, they have the gall to charge 3% to take credit cards. The square reader I can buy at Staples only charges 2.6%. This is on top of $1000+ routine services. Overall, terrible customer experience, terrible communication with me having to constantly follow up with the service department for updates, and extremely expensive.
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February 2024 by Jeff Mills
Just drove home my new Volvo XC60 Recharge purchased from HM. Doug was very easy to work with. He was knowledgable and reliable. He made sure I was informed about the new tech and happy with the deal before I left the dealership.
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February 2024 by LAIVA HOFFMAN
Avery Javier worked with our family to get a car for our daughter. We loved working with him to get the right car for the right price for her. We would definitely recommend him and use him again!
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February 2024 by Mary Hartshorn
My husband and I purchased a new Volvo after getting in an accident, and our old Volvo being totaled. Stephanie and Avery helped us get into the same vehicle, just a newer model and they were amazing. Avery was very attentive and honest about the process. And Stephanie was knowledgeable and so helpful throughout the whole process. Definitely the best car buying experience we've had. Thank you!
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February 2024 by Kathi Wilson
Had a great experience with Keith and Stephanie at Herzog-Meier Volvo. They were so informative, respectful and helpful! We could not have asked for a better! Love our purchase!
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February 2024 by Chris Kennard
This dealership has singlehandedly stopped me from recommending Volvos to people in Portland. The cars are great, but God help you if you need service of any kind.- Appointments for "normal" service are booked 3-5 months out, and are often longer if you want a loaner. This includes if you have a check engine light.- Their service "inspections" are a joke. I took my 2019 XC60 in for a check engine light and 40k mile service which includes an inspection. The day after picking it up, the whole hybrid system fails. So much for the inspection.- Now that I've waited 3 months for a service that caused more issues than it fixed, I now have to wait another month with an undriveable car because of how badly they are booked out.- After dropping the car off for the repairs under warranty, I'm told the repairs will take more than a month because they have to ship some parts from Sweden. And guess what, no loaner, but they'll try to find something.- 2 week later, still no loaner, despite being told over a week ago that I'm "highest on my priority to get you in one."- On top of all that, they have the gall to charge 3% to take credit cards. The square reader I can buy at Staples only charges 2.6%. This is on top of $1000+ services.Overall, terrible customer experience, terrible communication with me having to constantly follow up with the service department for updates, and extremely expensive.
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February 2024 by Gabrielle Rinehart
I've been going to Herzog-Meier for years for service on my Volvo and always had a good experience, until about a week ago. I made an appointment 3 months in advance so I could get a loaner car, and showed up for my appointment to get all checked in. Right before I was about to hand over my keys the man checking me in (who was very nice by the way) looked shocked and said oh you need a loaner car! We don't have any. I explained I booked the appointment 3 months in advance specifically for the loaner car and that no one called me to inform me that wouldn't be possible. They assured me they'd have a loaner car back within a couple days, but also tried to convince me to wait in the car dealership for my service. I called back multiple days to see what the progress was, got transfered multiple times and spoke to the "head of scheduling." Again, they tried to convince me to wait at the dealership. I explained I need a car for my job, and the $20 lyft credit doesn't even get me home. After more than a week I finally get a call - to be told yet again no loaner cars are available and can't I just come in and wait at the dealership for my service? Each time I've calmly explained why I booked the appointment for a loaner vehicle. Each time I've explained they could have communicated this ahead of time to prevent these issues. After more than a week of waiting and only receiving one call, I'm finally leaving this review because I'm fed up. I've never had this kind of experience at ANY car dealership I've ever gone to. I've wasted so much time driving there and back, calling, waiting on hold, and asking for ONLY what I booked the appointment for. Please take your business elsewhere as I will be doing the same.