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June 2024 by Foenix
Honestly if I could give 0 stars, I would.
I stopped by to donate some items as im moving and needed to declutter a bit. The workers at the donation dock were extremely rude and unprofessional from the minute i pulled into the parking lot. The first man I encountered wasn't nice at all when redirecting me to go through the parking lot and turn around before pulling up to the doors. As soon as I got out to help them unload my truck, they were rude and unhelpful and tried refusing items I knew for sure goodwill would take. I did have some baby items, which per goodwill policy, they usually don't take. Which is perfectly fine. However, it's not what you say, it's how you say it. Instead of politely letting me know which items they could and could not take, they rudely said "no" and waved their hands at me. They tried doing this for multiple items which I knew goodwill should take, until another employee came out and told them they could accept them. The entire experience was unpleasant and I decided not to do any shopping inside after the donation process as I didn't think they deserved my business after creating such a bad experience for me. I truly hope goodwill re evaluates who they hire from this point on. I'm not sure if they just dont appreciate their job or if they were having a bad day, however that is not an excuse to project your negativity or attitude onto complete strangers. If you don't like your job, leave. That's all I can really say. I won't be shopping at this location at any point in the future, as it had created a bad taste in my mouth.
Edit: After reading various reviews on how others have been treated by your donation staff, I highly suggest finding new employees so they don't hurt your business any further. This type of behavior is completely inappropriate and unacceptable.
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June 2024 by Sandra Moore
Dropped off donations, some of which were baby things and there were three employees who all were rudely telling us they didn’t take baby items. That’s fine, but you can say that without being unkind. They were all acting like we were attempting to dump hazardous waste. Just awful.
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May 2024 by Kara P
Unethical practices — I was very disappointed at the lack of integrity shown at this location.
I brought a blouse to checkout with a purple plastic tag missing the paper price tag. Items with purple tags were 50% off for the day. The cashier took it back to be "price checked" and returned with a blue tag, eliminating the original discount and would not honor the original tag color. Very frustrating.
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May 2024 by Genine Alegria
Employee got in an argument with a customer. They kept going back and forth, and the employee seemed to be the one escalating the conflict. Very unprofessional. Aside from that, I hadn't found anything convincing enough to buy. The prices are higher than I expected for things that are poor in quality, particularly regarding the clothing options and their materials.
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April 2024 by ian win
Went to look around at the shoes with my daughters and got yelled at by an employee because my daughters were laughing in the store. First bad experience I’ve ever had at a goodwill. The employee followed us around for the rest of our visit telling us that she isn’t mean. She is, in fact, best rude and mean. Will not be back to this location
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March 2024 by Sarah S.
Archaic unexplained system for furniture purchasing. Condescending and lazy employees. Sold the item I had already purchased in the TWENTY MINUTES it took them to look for it. Waste of time.
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February 2024 by Joan D.
I have been a person that has depended on this store for clothing my family. The "color" of the week for half price discount was so helpful. I've learned that the upcoming color for half price NUMEROUS items are pulled and that color is removed from the garment. That way goodwill makes more money and doesn't allow those less fortunate to save money. There are minimal items in the color discount of the week. It's well known that the executives are well overpaid and the employees make far less. Who is getting this extra money and depriving the shoppers of some savings. NOT FAIR for sure. Shame on you,Goodwill. American greed well and alive. This totally addresses the consumer experience. Period. I witnessed first hand a new hire being taught this technique.
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January 2024 by Nana Akuba Agovi Taylor (kubs)
Very neat place
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December 2023 by Frank Stocklein
Accept boxes without going through them.
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December 2023 by Denise Wilkerson
Over-priced for items in mediocre to poor condition. No rhyme or reason to it.
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December 2023 by Angelyka Cava
Definitely one of the better Goodwill establishments I've been to, about as clean and organized as a typical Ross/TJ Maxx store with the typical prices and used items you'd find at a Goodwill. It's a decent place to find books that are okay quality for very cheap. It's usually not as crowded as other Goodwills.
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December 2023 by Kelly Lusk
Wow. It’s shocking how poorly the workers treat people donating items. I was told that I was donating “too much.” I brought a whole wardrobe of amazing clothes that don’t fit any longer. My recommendation is to find a different non profit to donate to.
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November 2023 by Kelly Wood
I was verbally rebuked by a staff worker when I went to donate my old belongings. ONE PERSON AT A TIME????? Geez! They seem so unwilling to work and also scolded another person who was there. I'd rather take them to a homeless charity. DO NOT BRING YOUR STUFF HERE. They need to fire all these rude, grumpy staff. That will teach them a good lesson when they are broke and begging for a job.
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November 2023 by Angelyka C
Definitely one of the better Goodwill establishments I've been to, about as clean and organized as a typical Ross/TJ Maxx store with the typical prices and used items you'd find at a Goodwill. It's a decent place to find books that are okay quality for very cheap. It's usually not as crowded as other Goodwills.
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September 2023 by Tuong Vi
Lots of nice good items with good price. Sometimes, the items look totally new.
