-
December 2023 by Char Wagner
I didn't have a successful experience trying to complete a rental online, but in person, it was efficient, easy and the staff is so friendly and helpful. I really appreciated all the help I received and I REALLY appreciate catching the rate for the unit at just the right time. Thank you!
-
December 2023 by Debra Wilcox
We rented a unit for 9 months and were always impressed with how clean, safe, and secure the facility was. Staff, especially Steven, was very helpful and kind. Overall, a great experience and we would definitely rent from them again if the need were to arise.
-
November 2023 by Emily McEntire
Very high quality customer service!!! The unit I rented was nice and clean, the rates were entirely affordable for the space, loved that there was good security and plenty of carts to make moving things almost hassle free. I would recommend this storage space to absolutely anyone who is in need.
-
November 2023 by Cheryl Peterson
Very easy to rent from Extra Storage. The online system makes it super easy and quick and no hand contact. So definitely helpful while trying to pack up our household. And very easy process to cancel the units once we moved out
-
October 2023 by Melissa N.
They are the absolute best quick and easy process super helpful would 100% recommend as well as rent again if ever needed to!!
-
September 2023 by michael Gatlin
Staff was very nice and polite. Made the process easy and smooth. Great customer service and I feel like I chose the right place. Mike was great and we appreciate him and the staff at the 198th location.
-
September 2023 by Hitesh Velji
I had an amazing experience with the customer service Steve had provided. I was able to get a 10x10 at a good rate in a short time. I like the storage access times and prefer the security at the Shaw St location.
-
September 2023 by Heather R.
Amazing service. The gentleman who helped us was friendly and knowledgeable. He was honest and up front. Excellent suggestions. Place is clean and secure. Whole process from beginning to end was easy. I feel good keeping my stuff there.
-
August 2023 by dsher503
I have only good things to say about Extra Space, and Justin specifically. I needed to rent 3 separate storage units for my vehicles while looking for a new house. This isn’t a common thing and ended up taking quite a long time to do all the paperwork. Throughout the process though, Justin was great to talk to and extremely professional. The units are clean and the property is well taken care of. Overall I had a great experience and would recommend Extra Space if you need to store a few things!
-
August 2023 by betsy milam
We were helped by Michael at the front desk to get our unit. He was very fast, thorough, and helpful. When we got to her unit, number 1041, there was a water leak from the ceiling. After notifying the front desk, they had a new unit for us within minutes and we’re very apologetic about the situation. The facilities are clean, the unit was clearly well taken care of, and the process for signing up and getting the key was very fast. Highly recommend.
-
August 2023 by brad rumbaugh
We rented a space because we had to. The price was raised repeatedly every few months with the explanation "we charge what the market will tolerate ". It started at $89 increasing to $198. The facility is great. Security seems good. But the practice of squeezing every penny you can get out of folks really sucks.
-
August 2023 by Luis Ruben Gonzalez
The people very professional and friendly, help us best part from them to us thank you Steve and Michael
-
July 2023 by Stacy Santilli
Exceptional customer service, very clean, neat and tidy couldn’t expect more from a self storage place new nice I have had zero problems and would recommend it to anyone. I knew five stars.
-
July 2023 by Kim W
I've stored my stuff here for a few years and recently my unit was broken into and a lot of my personal and valuable stuff was stolen. The manager on site was very kind and helpful, but literally all I pay for is a secure place to store my belongings and that trust was completely violated and I cannot trust that this will not happen again. The lock was drilled and removed and a new lock was put on so I couldn't access the unit and had to have them drill into it so I could get in and see what was stolen. My unit was inside the locked building too, so apparently the security isn't as good as it needs to be. I'd like to know what is being done to combat the increase in break-ins. Be cautious!
-
July 2023 by Ashley Zarelli
Very clean and organized up-to-date. Great location not off of a super busy street.Customer service was very friendly and helpful.
