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December 2023 by Vivian
Very disorganized and unprofessional service. The only reason this place even received a couple stars was due to the kind and patient service I received each time I called and spoke to the front desk. Otherwise, I’ve been told three different times for pickup. Was told I would get a phone call to confirm pickup time and they never called and I had to keep calling to check the car status. I was told it would be ready Wednesday morning, Wednesday afternoon, and then Thursday morning, and now Thursday afternoon. Wasted a trip to find it wasn’t available this morning. The man at the front this morning wearing a green beanie, I believe was exceptionally rude upon my arrival and was not friendly and looked rather annoyed. He wasnt very helpful and immediately gave me attitude when I was confused and upset about the car not being available for the 3rd time. Unprofessional customer service, if you provide wrong information a few times to a customer and engage in that behavior. I hope to receive my car back once and for all and never go back here again.Update: I do appreciate the lifetime warranty on the car and their attempt to make up for a bad experience. However, my previous statements about the misinformation and no attempt of phone calls besides today still remains relevant.
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November 2023 by Vivian Vang (viviannv)
Very disorganized and unprofessional service. The only reason this place even received a couple stars was due to the kind and patient service I received each time I called and spoke to the front desk. Otherwise, I’ve been told three different times for pickup. Was told I would get a phone call to confirm pickup time and they never called and I had to keep calling to check the car status. I was told it would be ready Wednesday morning, Wednesday afternoon, and then Thursday morning, and now Thursday afternoon. Wasted a trip to find it wasn’t available this morning. The man at the front this morning wearing a green beanie, I believe was exceptionally rude upon my arrival and was not friendly and looked rather annoyed. He wasnt very helpful and immediately gave me attitude when I was confused and upset about the car not being available for the 3rd time. Unprofessional customer service, if you provide wrong information a few times to a customer and engage in that behavior. I hope to receive my car back once and for all and never go back here again.Update: I do appreciate the lifetime warranty on the car and their attempt to make up for a bad experience. However, my previous statements about the misinformation and no attempt of phone calls besides today still remains relevant.
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November 2023 by wendy wong
Carr Auto Body truly lives up to their statement – “We pride ourselves in not only the finest repairs and service, but also the best customer service”.I took a Forrester here about a decade ago and had a great experience then too that is why I didn’t hesitate to take my Crosstrek here again when I need body repair work.The staff at Carr made the experience easy, taking the hassle away by dealing with the insurance company, getting me a loaner car and was right on schedule with no surprises. The shop performed the repairs professionally and immaculately as they did before. There is no evidence of my car being hit and the paint blending was beautiful!Special thanks to Mike and Solomon who excel at communicating and going the extra miles to help me retrieve the items that I accidently left in the loaner car.Absolutely amazing experience from start to finish and fantastic customer service!
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August 2023 by Lauren J
Mike was a straight shooter and gave me the help I needed in a matter of minutes. I was given the run around from another auto body shop and I was recommended to Carr Auto Body - Mike saved the day! Scheduled me for repairs and everything all in one visit. Highly recommend this auto body! Quality service.
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July 2023 by Brad Sepe
Felt like I got really good service here, they surpassed my expectations. Brought in my car for an insurance claim, they fixed the damage and it appear as though they waxed my car and treated surfaces all around the repair which was not at all expected. Solomon, Scott and Mike were very professional, and great to deal with. I’d come back for sure.
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July 2023 by Kent B.
They are reliable, honest, do excellent work, and genuinely friendly. I recommend them highly.
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June 2023 by Aaron Hambleton
Mike and his Team were great! This was my second lap with these folks and I don't ever foresee going anywhere else. Honest, accurate and extremely client centric. I've dealt with numerous body shops over the years and CARR is by far the best experience I've ever had. They cut thru the BS on day one and advocate for the claimant from the get go. I will not any of our vehicles to a difiernet body shop-ever.Service: Body & Trim
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April 2023 by Emily M.
Mike lost my car for 5 months after I sent it to his shop on an insurance vandalism claim. He had the audacity to say it was my fault for not physically coming down to check on his work. Apparently calling multiple times and being promised your car is in great hands should be cause for great concern. Month 6 in his possession, and still has not even started body work.
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March 2023 by Troy Sostillio
Mike and his team went above and beyond! I am so happy--and fortunate--I decided to go with Carr and passed on the body shop recommended by the insurance company of the person who hit me.
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March 2023 by Jerome M.
My car was stolen and it's a rare(ish) subie. Scott was great! Very communicative and it was like it never happened. Scott was very upfront about what could and couldn't be done due to the age of the vehicle and found parts that were all but lost to time. While I hope I never have to go to a body shop again, I wouldn't hesitate to get my service done here.
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January 2023 by Cristina M
I was rear ended & decided to work with Carr Subarus preferred certified shop - Mike was awesome in giving an estimate, assured he would deal with the other persons insurance and put me in a loaner.Pros: they were done in 3 weeks! My Forester looks amazing and the repair was timely. The service was a 9/10.Cons: I’ve left my vehicles at several shops before for maintenance & body work and left various personal belongings on every occasion. I realized after picking up my vehicle that most of my belongings were missing from the glove compartment, center console and 3 bags/totes of emergency & misc. supplies I carry. I called the shop and spoke to Mike and he said, “I’ve never had that happen before”. I went back, spoke to him in person and did not blame anyone but requested to look through the shop and he obliged. I spoke to a couple of the employees that worked on my vehicle and took a look around. I noticed there are no cameras inside or outside of the property and although the possibility of my car being left unlocked in an open lot while it waited to be serviced is a high possibility, I did not believe the statement of others possessions going missing while being serviced there to be true. I called non-emergency, filed a report and have spoken to mine and the other person’s insurance and although I will not be able to pursue anything, I want to make others aware to NEVER LEAVE PERSONAL ITEMS IN YOUR VEHICLE while being serviced. Businesses are not liable for our belongings. We are responsible for our items.I am grateful for the great work they did and their customer service is good.If they read this, I would suggest establishing a legitimate protocol where all vehicles are ensured to be locked by a couple of employees and making this a standard business practice so your customers can trust and recommend you.Service: Body & Trim
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December 2022 by Kelsey Landreth
I just picked up my car from there yesterday, it wasn’t even there for a full three weeks. They did an amazing job, my car looks beautiful. Scott is who I dealt with, and he was so kind, and made me feel very comfortable and like my car was in good hands. I highly recommend taking your car there.
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November 2022 by Meshal
I have put my Camaro ss 2021 here they are doing good on it so far. I appreciate Mike and Scott they updated me always when i come them ! Thank you guys…
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October 2022 by Athena Joost
Mike was amazing! Gave my a detailed estimate on the damages and got my car back to me super quickly. Super great service, informative, and kind. Will 100% be going back to them if needed!Services: Painting
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October 2022 by Dan Parent
Carr was amazing. Everything they said, they did. They went above and beyond to help me with insurance and getting my car done. Mike is also amazing to work with.
