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August 2023 by Zachary Gateley
Called the night before my move cross-country while towing my vehicle to let me know that the car dolly to tow my vehicle wasn't available and "was that a deal breaker?" Thanks
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June 2023 by Gates Dundas
They should have more than one grumpy man working here. The one person here today has been nothing but abrupt and rude. Not only that but it’s clearly busy here right now and grumpy guy is spread thin. Probably why he was so rude. Budget…do better.
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June 2023 by D Faller
Absolutely no problems. After reading reviews, I called ahead to confirm that they had the truck, which they did. One note: I was able to book a 6pm pickup through the corporate site, which is when this location closes, so they recommended I come in at 5:30pm instead. Quick and easy otherwise.
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June 2023 by Dylan Durgin
Absolutely horrible. Do yourself a favor, and listen to the reviews. They aren't wrong. Cancelled reservation on me literally hours before my pick up time, on the day I'm supposed to move.Complete garbage company.
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June 2023 by Hma Thanks
They leave a message and then No answer.Update! They really tried to help me me out, but things just didn't work out. Only one person on shift makes it hard to answer the phone.
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May 2023 by Jennifer F.
Will cancel or "move" your reservation to the airport location and basically say "oh well" Sean at this location has SEVERAL complaints about him. I guess I'll just add another. Avoid budget truck rental like the plague unless you want them to cancel or change your reservation 18 hours before your move.
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May 2023 by Dylan Redwood
Absolutely horrible. Do yourself a favor, and listen to the reviews. They aren't wrong. Cancelled reservation on me literally hours before my pick up time, on the day I'm supposed to move.Complete garbage company.
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January 2023 by David Prentice
Reserved a truck weeks in advance, got emails confirming the rental multiple times including the day before pickup, but when I arrived they were all out. They claimed to have "called me about it," (and I verified they had my correct phone number) but I never received a call, voicemail, or even missed call. Thankfully the nearby U-Haul had a truck available. Skip the bs, go to another truck rental from the get-go
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June 2022 by Delia S.
One star is too much. Reserved a truck ONE MONTH in advance. Got a confirmation number. Called 2 days prior to pick up to confirm. Was told casually first they couldn't find the reservation and then when I gave him the confirmation number that OH! We're out of trucks so we won't be filling you're reservation. Sorrry!!!! So what am I supposed to do. Terrible customer service. No communication or warning. DONT USE THEM
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May 2022 by DeDe Morton
Rented a cargo van in May 2022 to move a big table and 6 chairs. When I arrived, the checkout process went smoothly, and I was on the road quickly. The van was a good deal (cost less than paying a mover) and drove nicely. Gotta admit I was a little nervous because it was bigger than I really needed, but the price was good, and it all worked out. The return went smoothly, too.Raia, the person who assisted me, was friendly and helpful. She even parked the van for me because I didn't feel comfortable backing into the space.I was surprised to see so many negative reviews here because my experience was quite positive. I would definitely rent from this place again.
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May 2022 by Mark W.
Reserved a truck 2 weeks in advance. When I showed up they didn't have it. I had to pay double the rate for a bigger truck that I didn't want. And it was broken in many ways including poor wipers and defrosters that made the check engine light come on, making it very unsafe to drive. Five people in front of me picking it up also didn't have their reservations available and had to pay more for cars/trucks they didn't want.
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May 2022 by Mitchell A.
Reserved a truck 2 weeks in advance. When I showed up they didn't have it. I had to pay double the rate for a bigger truck that I didn't want. And it was broken in many ways including poor wipers and defrosters that made the check engine light come on, making it very unsafe to drive. Five people in front of me picking it up also didn't have their reservations available and had to pay more for cars/trucks they didn't want.
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November 2021 by Dan Smith
reserved a 26ft truck over a month in advance. Got an email 3 days before pickup confirming the reservation. received a call two days before pickup saying they didn't have any trucks of any size available and are canceling my reservation. What is the point of reserving a truck if they don't have them? Looking over the reviews shows they do this to people a lot. Do not use this company. They don't care how it messes up your plans and they clearly don't care about the customer.
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October 2021 by Candace B.
Absolute trash place. I gave it a chance despite the reviews, and man was I wrong ! We booked a 16' moving truck nearly 4 months in advance and called every day three days prior to the day I was meant to pick up and was told they would definitely have my truck. I called an hour before pick up and someone said they didn't have the truck. An hour and a half past the time I was supposed to pick up I drove down to see what was going on and the man at the desk told me that someone was supposed to call me back and let me know they didn't have ANY available moving trucks of ANY size in all of my state.. So obviously I'm furious. And the man at the desk tells me he could likely get me one the following day (which wasn't going to work for us anyway, as we're on a tight schedule). Called customer service and they said a manager would call me within two hours (my pick up was at 11:30am, it's now 2pm, and I won't get a call until 4pm). They finally called me and just reiterated that there was no trucks available. Super unprofessional and rude on top of that. Unbelievable. A tip - we got a uhaul truck the same day nearby. Do NOT waste your time!
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September 2021 by Loralee Campbell
We have movers we have airline tickets and we are told there are no trucks that we reserved over a month ago! Beware, when you reserve a truck they do not guarantee there will be a truck available! That makes a lot of sense.