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February 2024 by Curly Valentine
This store is conveniently open on Sundays, while all others (I know about) in the area seem to be closed, which is very appreciated. But a few years ago some of the staff were not very customer focused, competent or organized.So yesterday I gritted my teeth and went in for a much-needed tire change. - Good thing I did - I was blown away by how much better things are now - 200% better! Alex was the maestro of the service area and what an amazing job he did/does, as I'm sure the entire crew does. I have now put this store firmly BACK into my "Go-To" category - keep up the good work guys!
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February 2024 by Nate Phipps
Fantastic service, Mark helped me pick out a new e bike. He was extremely knowledgeable and actually listened to what I was looking for instead of just pushing the most expensive bike on me. Extremely painless purchase process and my bike was assembled and ready to pick up in less then 24 hours. My front brake pad had a slight rub so I took it in and the repair staff were just as helpful and knowledgeable as the sales staff. Took just a few minutes to fix the issue and no charge. This is definitely my new bike/ bike repair shop. Hopefully the staff here are being well compensated for all the hard work and excellent knowledge.Edit: it's also unbelievable to me the few 1 star reviews for this shop have to do with yuppies who are use to paying to cut in line in front of us poors. Literally one person even stated that only 4 people were a head of them and it took 1.5 hours.....bro that's how customer service works. If they have 2 sales tecs and each sale takes about 30 minutes minamum per customer that's going to be an hour and a half time because that's how math works. Im sure when it came to there turn they also took 30 + minuts in the shop, but it was ok then because it was them doing it not a person infront of them. As someone who works customer service I am all to familiar with people of this mindset. Covid made them even worse and now they think if they have to wait like a normal person it's offensive.
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February 2024 by KC Roland
Super kind, quick and knowledgeable. I will definitely be back.
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January 2024 by Jeremy Nadeau
The sales and service staff are excellent.
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January 2024 by enJOY Aloha
Excellent customer service and repair! Fixed our bikes while answering my 3 year old’s myriad of questions with kindness and patience. Thanks!
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December 2023 by Seth Alford
Outstanding service department. Been taking my bicycles to them for years.
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December 2023 by Terra Keyes
It was 10m before close and the closer happily helped me find a replacement tire and innertube. We were able to find the parts that I needed to get my commuting bicycle up and running. I cant stress enough this was such a positive experience and I will be back. Thank you!! -Terra
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December 2023 by Layne Rockford
Great shop, with friendly, helpful staff!
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November 2023 by Keith Knowles
The team at Trek Beaverton are exceptional.
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November 2023 by Wilfred Matias
The spacers worked like a charm. Many thanks Colton and Alex for not only being friendly and courteous the problem got solved.
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November 2023 by Alan Johansen
Brought my bike in for service (not shifting smoothly) and within 2 minutes technician reminded me that my brakes were not that great. I agreed to their Level 2 service and they had my bike repaired in 24 hours so I could enjoy a sunny fall ride the next day. The bike has NEVER shifted smoother and the brakes are like brand new again. Also - wasn't even a Trek bike! So happy I spent the money no a high quality shop!
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October 2023 by E Hershberg
Trek did a superb job for Cycle Oregon - 7 days straight. They were at every water break and snack break along the ride and at base camp every evening. Many of us would not have been able to complete the ride were it not for the awesome support Trek provided. And also, the entire Trek team has a very positive attitude. It's just a pleasure working with each of their team members. And they're efficient. They work fast and the get it done - no excuses. Bike Gallery was exactly like this, meaning the transition to Trek did not change the culture. I had some really annoying problems that developed with my rear derailleur that the Trek folks were able to finesse for me and I got up all the hills with all my low gears. It was great!
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September 2023 by Margaret F.
Nothing but helpful and professional! Wish I would have bought our bike here at Trek.
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September 2023 by Nonie Cornell
Trek Bicycle Beaverton is top notch! The staff are attentive and knowledgeable. We never had to wait long and felt we had their complete attention when it was our turn. We had to have a lot of work done to 2 bikes after an accident and were always informed of the progress. We appreciate the team work!
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September 2023 by Stanford C
TBB's people are exceptional. Colton noticed one of our bikes was going to take much longer than estimated, and took it upon himself to get us back on track for the riding season. Bike is a 2010 Remedy MTB that most shops would write off as junk due to age, 26" wheels, 3 chainring, external cables, etc... but Colton made us feel like we were valued customers no matter what our station in life or age of bike. He clearly explained our options, helped us make an informed decision, and made sure I was able to make some of my annual laps around various MTB trails. I'm not the "squeaky wheel" type, as I've been in the trade & know that service providers are swamped (esp. in peak season). Colton's gesture helped prevent us from joining the squeaky wheel ranks, and restored our faith in kindness and follow-through. He's part of a team that embraces the kind of "Make things right" philosophy that have kept me & our friends going to this shop since 2011.