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November 2023 by Rachel Dunn
David and the team are thorough, professional, and go above and beyond for their customers. They are trustworthy and go to bat for their clients. It’s so refreshing calling and having a real person, whom is knowledgeable and friendly, answer the phone as well. I cannot say enough good things about this company. They have my trust, and recommendations for family and friends.
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June 2023 by NEIL W
This business seems to have problems with their productivity. On Monday I spent about an hour filling out their online form. On Wednesday I finally reached someone in their office who confirmed they had received my information and were working on it and I would hear back later that day or Thursday. Today is Friday and I have not heard anything and their phone rings and goes to voicemail. If they treat customers like this who want to spend their money locally, I can only imagine the radio silence folks get after they pay for an appraisal here.
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March 2023 by Greg
Dave was great! I received a very nice settlement as a result of his DV assessment. Highly recommended them.
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January 2023 by Rosie Herkemij
David and Emily are amazing!!!David did a post repair inspection and found my repairs to be subpar and too dangerous to drive. He literally saved my life! If I was reared ended again my car would not of been safe! I highly recommend ADE!I will send all my friends to David and Emily!Thank you for taking such good care of me and all your patience through this challenging case!
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May 2022 by Pennie Bond
David and Emily were fantastic! I purchased a 2020 certified vehicle from a local dealership. I am no car expert and trusted the dealership and certification process. I began to notice some noises that concerned me and took my vehicle to my mechanic, who sent me to Heitzman Auto Body (who were awesome btw), and they referred me to David. David inspected the vehicle and determined it had been in one or more accidents with body and frame damage that had been poorly repaired. Because of David's opinion letter, I was able to get all of my money back plus the cost of his inspection and the dealership changed the way they complete their certification process. I highly recommend Auto Damage Experts!
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March 2022 by Kim Everett
Because of Auto Damage Experts, the insurance company paid my diminished value claim IN FULL!!! Unbelievable! I am so thankful for David and his team. Their inspection and report were thorough. Their directions on how to file the claim were clear. They were so helpful, courteous, and quick to return emails. I highly recommend them.
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July 2021 by Brandon Cox
My Tundra was totaled by my insurance company after it was stolen. They lowballed me on the value by using a different model truck for the comparable then when I disputed their value they came back even lower using trucks from up to 700 miles away, far below Portland’s market value. When they refused to negotiate with me I decided to invoke the appraisal clause. Kelly at A Master Touch Body and Paint recommend David and his team to help me navigate the process.Emily, the office manager, helped me maintain my sanity by explaining the process and helping me deal with every curveball my insurance company threw at me. David and the insurance company’s independent appraiser came back with a very fair value that was thousands more than the insurance companies value in a very timely manner.If you are dealing with a situation like mine, you can’t go wrong with Auto Damage Experts.
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May 2021 by Tina Boggs
I have worked in the industry for many years and knew of their good reputation regarding pre-purchase and post repair inspections, DV claims, and more. I recently hired them to assist me with a DV claim on my 2015 Lexus. They made the process smooth, providing the information, documents, and appraisals needed to help me get the most value for my vehicle. In the end, we were able to get a very good settlement from the insured's carrier and feel confident in our decision to close out our claim. Thanks again Dave, Emily, and Jessica!
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April 2021 by Tina B.
I have worked in the industry for many years and knew of their good reputation regarding pre-purchase and post repair inspections, DV claims, and more. I recently hired them to assist me with a DV claim on my 2015 Lexus. They made the process smooth, providing the information, documents, and appraisals needed to help me get the most value for my vehicle. In the end, we were able to get a very good settlement from the insured's carrier and feel confident in our decision to close out our claim. Thanks again Dave, Emily, and Jessica!
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September 2020 by Willamette Home
Professional, fast, and really pressed the insurance company in the negotiations for the total loss appraisal. Auto Damage Experts helped us receive thousands of dollars more from the insurance provider on the total loss claim.
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August 2020 by Parv Sharma
I contacted David pretty early in the process and he guided me throughout the diminished value process for an incident where a car backed into my new bmw. His experience and knowledge gave me enough confidence to trust him for the DV claim. He did a very thorough analysis of my car post repair and recommended additional repairs. He gave a very insightful DV report which was enough to make a strong case. Unfortunately, the insurance company denied me any claims initially but David still felt pretty confident about getting the DV for my accident so he referred me to a great attorney who with the help of David's report won the case. We were able to claim almost 93% of the DV amount plus ADE fees. I would highly recommend David and his team to anyone who is in the same situation as I was.Again, thank you for all the help and guidance!
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July 2020 by David V.
They did exactly what they advertised and I am pleased with their comprehensive report.
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June 2020 by Jason Hartenberger
I was hit by a drunk driver in my brand new Toyota Tundra. After multiple trips to the body shop and extensive repairs I called David at Auto Damage Experts. He went to the body shop, looked over the vehicle and identified several more repairs that were needed. Then he created a comprehensive report of the damage that I was able to use to get a Diminished Value settlement from the insurance company. Very happy with the whole process and recommend that you use ADE early in the process of repairing your damaged vehicle. Thank you! Jason
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February 2020 by Rohan Bambery
David and Emily are consummate professionals who care for their customers and also help to be patient and deal with dishonest insurance companies. They helped me and some of my co-workers a lot over the last 4 years. I have been helped on two separate instances and the second one involved filing a small claim suit. They have been supportive throughout and help to deal with all frustrations along the way. I recommend them without hesitation.
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February 2020 by Harrison Whitmarsh
I cannot give David and the Staff over at Auto Damage Experts enough credit for the quality of their work.